Maria Tereza Freitas — CEO

I am a Global Delivery Principal at Thoughtworks, a professional passionate about management, agile, digital products, challenges, solutions and transformation. Above all, I am passionate about how we delight our customers while developing and growing our people, building critical thinking. During the last few years, my focus with our teams has been on making them discover how we can really impact our customers' business. It is not just about providing technical solutions, more than that, providing solutions to business problems, using technology to achieve it. My greatest strength is acting as a Delivery Principal, managing large accounts. During the last years I was working on a large Thoughtworks retail client as Account Manager, accountable by delivery, people management and stakeholders management in different levels (Managers, Directors, Senior Directors and VPs), achieving impressive results with 300% account growth in just 2 years, generating around U$ 25 million in revenue. Now, I'm managing a large MRO Thoughtworks account, presence in 7 different domains, 20 team projects and 4 different countries. Along my journey, I had different kinds of experience, working with distributed teams in different domains. My great passion is working with people and developing high performing teams. Building solid relationships with our clients, our teammates, our leadership team, we can achieve solid results. I'm part of Global CLT Advisory Forum. This global group has been working to define best practices and playbooks for account strategy creation to improve capabilities of our leadership account teams. Additionally, I worked closed George Earle to propose a Business Value Capture playbook, running many sessions with strategic CLTs to promote mindset changes and foster more focus business discussions with our clients. I am focused on supporting and cultivating our people, meanwhile guaranteeing better results and total customer satisfaction. I am recognized for my empathetic leadership, active listening and caring, collaborative spirit, ability to create the best work environment through connection, transparency, trust, motivation and communication, encouraging knowledge sharing. Furthermore, my good negotiation skills allow me to act in a strategic position. + 35 years of experience playing different roles in a regional and global perspective. Working with many regions such as: Brazil, EUA, Ecuador, Chile, India, Portugal and Spain. Fluent: English, Portuguese, Spanish. * CLT: Client Leadership Team (account leaders)

Stackforce AI infers this person is a seasoned Delivery Principal in the SaaS industry, specializing in account management and team leadership.

Location: Porto Alegre, Rio Grande do Sul, Brazil

Experience: 38 yrs 11 mos

Skills

Delivery Management
Stakeholder Management
Business Value Articulation
Stakeholder Engagement
Team Management
Leadership Development
Project Management

Career Highlights

Achieved 300% account growth in two years.
Expert in managing large accounts and teams.
Recognized for empathetic leadership and collaboration.

Work Experience

Thoughtworks

Delivery Principal of Large Insurance Company (4 mos)

Delivery Principal of large Retail Account (1 yr 11 mos)

Delivery Lead - Principal Consultant at DEC (2 mos)

LATAM Staffing Lead (5 mos)

Principal Consultant (1 yr 1 mo)

Delivery Principal (2 yrs 6 mos)

Project Manager (2 yrs)

HP

Program Manager (11 yrs 9 mos)

Cinco Estações Informação e Serviços, Lda

Project Manager at Fidelidade Mundial, S.A. (4 yrs 11 mos)

Caixa Geral de Depósitos e Banco Nacional Ultramarino

Project Manager (2 yrs)

Cinco Estações Informação e Serviços, Lda

Project Lead at Companhia de Seguros Império (3 yrs)

Banrisul Processamento de Dados

System Analist (7 yrs)

APLUB Informática

Software Developer (2 yrs)

Education

AI at FIAP

Leadership communication and Corporate Negotiation at FIAP

Pos Graduação at Instituto Superior de Línguas e Administração, Lisboa, Portugal

Master degree at Universidade Tecnica de Lisboa

Computer Science Bachelor at Federal University of Rio Grande do Sul

Value Stream Mapping Masterclass: Become a VSM Specialist at Advanced Innovation Group Pro Excellence (AIGPE™)

Maria Tereza Freitas

CEO

Porto Alegre, Rio Grande do Sul, Brazil38 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Achieved 300% account growth in two years.
Expert in managing large accounts and teams.
Recognized for empathetic leadership and collaboration.

Stackforce AI infers this person is a seasoned Delivery Principal in the SaaS industry, specializing in account management and team leadership.

Contact

Skills

Core Skills

Delivery ManagementStakeholder ManagementBusiness Value ArticulationStakeholder EngagementTeam ManagementLeadership DevelopmentProject Management

Other Skills

Collaborative Problem SolvingCritical ThinkingStrategic PlanningTime ManagementCommunicationNegotiationBusiness Vision to ExecutionAccount Financial HealthBuilding High Performing TeamsValue Stream MappingAgile MethodologiesBusiness IntelligenceITILPMOBusiness Process

About

Experience

Thoughtworks

7 roles

Delivery Principal of Large Insurance Company

Nov 2025 – Present · 4 mos

Delivery Principal of large Retail Account

Promoted

Dec 2023 – Nov 2025 · 1 yr 11 mos

As Global Delivery Principal of large account, I'm accountable by:
Institutionalize & drive delivery governance within the account & with client
Leverage global delivery capabilities
Manage with staffing supply planning to cover our open positions (new and backfills)
Proactively manage risk and collaborate with client leadership
Track and act to guarantee finance health account, taking care about margin, utilisation, leverage.
Track and act to guarantee great and health environment inside the account
Stakeholder management, with client and internally with TW operational areas
Drive business value articulation for delivery, increasing engagement and motivation, TW culture, opening new opportunities. Outcomes: QBR, Account growth

Collaborative Problem SolvingCritical ThinkingTeam ManagementStrategic PlanningStakeholder EngagementTime Management+3

Delivery Lead - Principal Consultant at DEC

Oct 2023 – Dec 2023 · 2 mos

Delivery Lead, to attend and support a large Thoughtworks retail client, accountable by bringing Business Value Articulation discussion to the account, running sessions, engaging and preparing our folks to have business discussion and bringing more value to the client. Additionally, supporting team members to build high performing teams and build strong relationship with different levels of stakeholders.

Collaborative Problem SolvingNegotiationCritical ThinkingTeam ManagementStrategic PlanningStakeholder Engagement+3

LATAM Staffing Lead

May 2023 – Oct 2023 · 5 mos

Collaborative Problem SolvingNegotiationCritical ThinkingTeam ManagementStrategic PlanningStakeholder Engagement+2

Principal Consultant

May 2022 – Jun 2023 · 1 yr 1 mo

In this moment, I'm supporting our Excellent Client Service internal program, to contribute with my experience to grow our leadership team, sharing best practices, account strategy vision, running sessions to build high performing teams and talks about Value Articulation.

NegotiationCritical ThinkingTeam ManagementStrategic PlanningStakeholder EngagementTime Management+2

Delivery Principal

Promoted

Oct 2019 – Apr 2022 · 2 yrs 6 mos

Delivery Principal, to attend and support a large Thoughtworks retail client, accountable by delivery, stakeholder management in different levels (Managers, Directors, Senior Directors and VPs), people management.
During this period, I worked to increase our partnership with the client and I achieved extraordinary results. Growing High Performing Teams, delivering extraordinary impact to our client, building credibility, while developing our people with high internal NPS score, We grew the account by 300% in just 2 years.
As a Delivery Principal at on the larger retail account my focus was directed on achieving the following specific results:
To move the account from an operational positioning into a strategic positioning;
Account growth, ensuring adequate indicators (margin, revenue);
Ensuring people's happiness into the account (health check, attrition reduction...);
Position the account as a LATAM account by engaging Chile and Ecuador office;
Ensure customer relationship excellence through actions such as updated stakeholder mapping, quality delivery, communication plan and other actions in order to keep positioning Thoughtworks as a strategic partner;
Establish a solid succession plan by Develop account delivery leads through effective mentorship.
Due to the extraordinary results in this client (fourth largest global client), I was invited to participate in the Global CLT* Advisory Forum group. This global group worked to define best practices and playbooks for account strategy creation to improve capabilities of our leadership account teams.
CLT: Client Leadership Team (account leaders)

Collaborative Problem SolvingBusiness Vision to ExecutionAccount Financial HealthNegotiationCritical ThinkingBusiness Value Articulation+8

Project Manager

Oct 2017 – Oct 2019 · 2 yrs

Project manager responsible for the on-premise service migration project to the google cloud platform in a large airline, with a distributed team between Brazil and Chile. I was directly involved with the project since the inception. The main result of this project was to deliver a platform that enabled the customer's infrastructure area to deliver a tool for the development teams themselves to directly manage their cloud needs.

Team ManagementCommunicationProject Management

Hp

Program Manager

Jan 2006 – Oct 2017 · 11 yrs 9 mos · Porto Alegre Area, Brazil

 Project/Program Manager, with large experience in IT application development and innovative projects. Solid experience with Agile Practices.
 Experience with worldwide projects (worked with different cultures allocated on different countries) - Brazil, United States and India, with multidisciplinary and multi skill teams.
 Strong organization, focused on results and total customer satisfaction. Good negotiation skills to act in Strategic position.
 Good sense of urgency, giving adequate priority to blocker issues, in order to improve the productivity, always evaluating the risks and looking for the best way to go ahead.
 Relevant knowledge and experience in agile methods.
 Ability to plan, monitor, control and execute Strategic Projects/Programs.
 Collaborative spirit, ability to create a best work environment through motivation and communication, encourage knowledge sharing.
 Experience in internal mentoring to prepare leadership team.
 Volunteer activities (HP and PMI).

Communication

Cinco estações informação e serviços, lda

Project Manager at Fidelidade Mundial, S.A.

Jan 2001 – Dec 2005 · 4 yrs 11 mos · Lisbon, Portugal

Team coordination, analysis and application development in COGEN 4.1 system - Personal Accident, worked with different culture and multidisciplinary team.
Development and maintenance of Installments system, accounting and interface between COGEN and SAP.

Communication

Caixa geral de depósitos e banco nacional ultramarino

Project Manager

Jan 1999 – Jan 2001 · 2 yrs · Lisbon Area, Portugal

Management of Support team and Development team of highly critical Lisbon Stock Exchange system of Caixa Geral de Depositos and Banco Nacional Ultramarino banks, leading 10 engineers.

Communication