Pragati Oberoi

CEO

Delhi, India32 yrs 3 mos experience
Highly Stable

Key Highlights

  • Over 30 years in L&D and customer service excellence.
  • Expert in training delivery and employee engagement.
  • Proficient in Japanese language and cultural sensitization.
Stackforce AI infers this person is a seasoned Learning & Development professional with expertise in customer service and training across various industries.

Contact

LinkedIn

Skills

Core Skills

LeadershipTraining DeliveryLearning & DevelopmentCustomer ServiceSales Management

Other Skills

Employee EngagementTeam ManagementCoachingTraining Need IdentificationContent DevelopmentSoft Skill TrainingsBehavioral TrainingJapanese Language TrainingCorporate SalesJapanese Language Proficiency Level 1Soft Skill Trainings like CommunicationTeamworkCustomer OrientationManagement Trainings on LeadershipSelf-Development

About

A seasoned L&D professional with over 30+ years of experience in the field of customer service excellence, training, learning & development, cultural sensitization, employee engagement and communication & motivation. Worked across different Japanese industries of service & hospitality, manufacturing and HR consulting. #Motivate others and Stay Motivated"..is Life-Mantra

Experience

Pasona india private limited

Head - Global Training Division, Corporate Advisor & Sr. Facilitator

Jan 2018 – Present · 8 yrs 2 mos

  • Working as Corporate Advisor & Trainer for the Global Training Division.
Employee EngagementTeam ManagementTraining DeliveryCoachingLeadership

Denso international india pvt. ltd.

Assistant General Manager - Learning &Development

Jan 2008 – Jan 2018 · 10 yrs

  • Supported and Lead the L&D Activities for DENSO group companies in India. Training Need Identification, conceptualization of development platforms, New Training Content Development, Delivery and Assessment.
  • Lead many of the internal and external Training Interventions.
  • Facilitated Soft Skill, Behavioral, Japanese Language and Value & Strengths Trainings.
Training Need IdentificationContent DevelopmentSoft Skill TrainingsBehavioral TrainingJapanese Language TrainingLearning & Development+1

Japan airlines

Deputy Manager - Corporate Sales & Customer Service

Jan 1994 – Jan 2008 · 14 yrs

  • Handled Corporate Sales and Customer Service.
  • Trained internal and external members in Japanese Language and Customer Service.
Customer ServiceCorporate SalesJapanese Language TrainingSales Management

Education

Jawaharlal Nehru University (JNU)

Bachelors & Masters — Japanese Language

Indian Society for Training & Development (ISTD)

Diploma in Training & Development — T&D

XLRI Jamshedpur

Executive Development Program — HRM

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