Nancy N.

Customer Success Manager

Yerevan, Armenia5 yrs 9 mos experience
Highly Stable

Key Highlights

  • 6+ years in customer success and communications.
  • Expert in B2B SaaS and nonprofit customer engagement.
  • Proficient in digital marketing and content strategy.
Stackforce AI infers this person is a Customer Success and Communications Specialist in the SaaS and Nonprofit sectors.

Contact

Skills

Core Skills

Customer SuccessCustomer Relationship Management (crm)Community ManagementMarketing Campaigns

Other Skills

Customer RetentionChurn ManagementContent ModerationCopywritingWritten CommunicationPublic RelationsSEO CopywritingPress ReleasesSocial Media MarketingWeb Content WritingDigital MarketingTableauContent ManagementProofreadingAdobe Photoshop

About

Hi there! I’m Nancy, an Armenian-American customer success & communications professional with 6+ years of experience supporting B2B SaaS & nonprofit teams through thoughtful messaging, customer engagement, & relationship building.

Experience

Servicetitan

Customer Success Manager

Jan 2026Present · 2 mos

Customer Relationship Management (CRM)Customer SuccessCustomer RetentionChurn Management

Semrush

2 roles

Community Manager

Promoted

Dec 2024Sep 2025 · 9 mos

  • (Acquired by Adobe in 2025)

Community Moderator

Oct 2023Dec 2024 · 1 yr 2 mos

Community ManagementContent ModerationCopywriting

Tripleten

Student Success Manager

Oct 2024Jun 2025 · 8 mos

Customer SuccessWritten Communication

Tumo center for creative technologies

3 roles

Digital Marketing Specialist

Aug 2024Nov 2024 · 3 mos

English Language Communications Specialist

Promoted

Aug 2021Nov 2024 · 3 yrs 3 mos

Marketing CampaignsPublic RelationsSEO CopywritingPress ReleasesCopywritingSocial Media Marketing+1

Learning Coach

Apr 2019Nov 2020 · 1 yr 7 mos · Yerevan, Armenia

Tumo labs

Communications Specialist

Dec 2022May 2024 · 1 yr 5 mos · Yerevan, Armenia

Marketing CampaignsPublic RelationsSEO CopywritingPress ReleasesDigital MarketingCopywriting+2

42 yerevan

Communications Specialist

Oct 2021Dec 2022 · 1 yr 2 mos

Marketing CampaignsPublic RelationsSEO CopywritingPress ReleasesCopywritingSocial Media Marketing+1

Appflame

Social Media Moderator

May 2020Jun 2022 · 2 yrs 1 mo · United States

Education

American University of Armenia

Bachelor of Arts - BA — English and Communications

Herbert Hoover High School

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