Jan 2025 – Present · 1 yr 2 mos · New Delhi Area, India · Remote

• As a tenured Professional in the space of Soft Skills Training & Coaching, I partner with Aspiring Trainers, Mid-Level Professionals, Corporates and Colleges to drive meaningful and lasting transformations.
• 💡 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐂𝐨𝐚𝐜𝐡𝐢𝐧𝐠: Supporting mid-level leaders to overcome challenges, boost performance, and navigate career transitions.
• 💡 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 & 𝐅𝐚𝐜𝐢𝐥𝐢𝐭𝐚𝐭𝐢𝐨𝐧: Crafting tailored programs for corporates and colleges, focusing on soft skills and workplace readiness.
• 💡 𝐋&𝐃 𝐌𝐞𝐧𝐭𝐨𝐫𝐢𝐧𝐠: Helping aspiring trainers and L&D professionals excel in their craft.
• 𝐅𝐥𝐚𝐠𝐬𝐡𝐢𝐩 𝐏𝐫𝐨𝐠𝐫𝐚𝐦𝐬
• 💡Campus to Corporate
• 💡From Aspiring to Inspiring Trainers
• 💡1:1 Coaching for Peak Performance

Feb 2024 – Dec 2024 · 10 mos · Noida, Uttar Pradesh, India

• 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐯𝐞 𝐍𝐞𝐞𝐝𝐬 𝐀𝐬𝐬𝐞𝐬𝐬𝐦𝐞𝐧𝐭: Partnered with key stakeholders to understand unique business challenges and learning needs, developing tailored programs that address critical skill gaps and promote leadership effectiveness.
• 𝐓𝐚𝐢𝐥𝐨𝐫𝐞𝐝 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐀𝐜𝐫𝐨𝐬𝐬 𝐀𝐥𝐥 𝐋𝐞𝐯𝐞𝐥𝐬: Designed, customized, and delivered training programs for diverse audiences, from interns to senior leaders (AVPs, VPs, Global Heads), spanning multiple business units globally.
• 𝐂𝐨𝐫𝐞 𝐏𝐫𝐨𝐠𝐫𝐚𝐦𝐬 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐞𝐝:
• 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 & 𝐒𝐭𝐨𝐫𝐲𝐭𝐞𝐥𝐥𝐢𝐧𝐠: Enhancing leaders’ ability to communicate effectively, convey complex ideas, and inspire through narrative.
• 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐂𝐨𝐧𝐟𝐥𝐢𝐜𝐭 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧: Equipping leaders with skills to build trust, manage relationships, and resolve conflicts constructively.
• 𝐂𝐫𝐞𝐚𝐭𝐢𝐧𝐠 𝐚 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐯𝐞 𝐂𝐮𝐥𝐭𝐮𝐫𝐞: Promoting teamwork and a positive workplace culture through tools for engagement and collaboration.
• 𝐆𝐫𝐨𝐰𝐭𝐡 𝐌𝐢𝐧𝐝𝐬𝐞𝐭 & 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐏𝐫𝐞𝐬𝐞𝐧𝐜𝐞: Fostering resilience, adaptability, and a leadership mindset for navigating challenges and change.
• 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 𝐚𝐬 𝐚 𝐂𝐨𝐚𝐜𝐡: Equipping managers with coaching skills to support and develop their teams effectively.
• 𝐆𝐢𝐯𝐢𝐧𝐠 & 𝐑𝐞𝐜𝐞𝐢𝐯𝐢𝐧𝐠 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤: Training leaders to deliver and accept feedback constructively for continuous improvement.
• 𝐌𝐚𝐬𝐭𝐞𝐫𝐢𝐧𝐠 𝐒𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞𝐝 𝐏𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧𝐬: Guiding leaders in creating and delivering impactful, organized presentations.
• 𝐓𝐢𝐦𝐞 & 𝐏𝐫𝐢𝐨𝐫𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Supporting leaders in optimizing productivity and effectively balancing multiple responsibilities.
• 𝐂𝐚𝐦𝐩𝐮𝐬-𝐭𝐨-𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐞 𝐓𝐫𝐚𝐧𝐬𝐢𝐭𝐢𝐨𝐧: Preparing young professionals for the corporate environment, setting them up for success in their early career stages.

Sep 2020 – Jul 2023 · 2 yrs 10 mos

• 𝐇𝐞𝐚𝐝𝐢𝐧𝐠 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 & 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐟𝐨𝐫 𝐁𝐞𝐡𝐚𝐯𝐢𝐨𝐫𝐚𝐥 & 𝐏𝐫𝐨𝐜𝐞𝐬𝐬-𝐃𝐫𝐢𝐯𝐞𝐧 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐈𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬
• 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠 & 𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Led the creation of the L&D framework and processes, aligning with stakeholder vision through knowledge transfer sessions. Designed and managed training budgets, ensuring process-driven execution and impactful outcomes.
• 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐃𝐞𝐬𝐢𝐠𝐧 & 𝐄-𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Skilled in content design using tools like PowerPoint, Camtasia, Vyond, and Filmora for video editing and voiceover. Developed interactive training manuals, case studies, activity cards, and E-learning modules for mobile app delivery, collaborating with vendors for animated video and language training solutions.
• 𝐏𝐫𝐨𝐠𝐫𝐚𝐦 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 & 𝐒𝐮𝐩𝐞𝐫𝐯𝐢𝐬𝐢𝐨𝐧: Successfully trained over 8,000+ employees across India, including lab operations, franchisees, and sales teams, using the Train-the-Trainer model. Oversaw a team of 170 internal trainers, delivering consistent quarterly training, and facilitating Train-the-Trainer sessions to build trainer capacity and ensure high training quality.
• 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐓𝐫𝐚𝐜𝐤𝐢𝐧𝐠 & 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧: Enhanced customer satisfaction through continuous feedback loops and improvement initiatives. Designed recognition programs including quarterly and annual rewards for trainers and trainees, fostering motivation and a culture of continuous learning.
• 𝐅𝐥𝐚𝐠𝐬𝐡𝐢𝐩 𝐏𝐫𝐨𝐠𝐫𝐚𝐦𝐬: Conceptualized and launched key programs like Aarambh (Sales Induction), Parichay (General Induction), HandyTrain (E-learning platform), and First-Time Manager programs, among others.

Apr 2017 – Sep 2020 · 3 yrs 5 mos

Jun 2015 – Apr 2017 · 1 yr 10 mos

Jan 2014 – Present · 12 yrs 2 mos · New Delhi, Delhi, India · Remote

May 2012 – Jan 2014 · 1 yr 8 mos · New Delhi Area, India

• Student Affairs/Leadership Development
• Assisted AVP in Student Development Interventions (i.e.: Student Leadership Development workshops, 1:1, faculty interactions, attrition etc.) in collaboration with internal and external stakeholders & Share holders
• Worked with counseling unit, registrar’s officers, corporate relations and other key units to identify student needs and resource gaps and support AVP in implementation and execution of strategic initiatives
• Helped to set-up new programs such as PAF Ambassadors, Peer Mentors and others as needed to create a holistic and supportive campus climate for student success
• Benchmark comparable institutions in the LIU network and beyond, and translate best practices to the needs of PAF students and the related campus community and partners
• International Relations:-
• Supported coordination of incoming/outgoing international student exchanges, study tours and summer courses in the Laureate network (housing, travel, visas, applications etc.)
• Worked with central units like administration, faculty and marketing across all campuses and key LIU partners to help AVP coordinate the above activities.
• Field front-end questions/queries related to LIU network and student opportunities
• Acting as front-line for queries related to study abroad and support AVP in all related activities

Jul 2011 – May 2012 · 10 mos · New Delhi Area, India

• Candidate Profiling and Abroad Education counseling
• University shortlisting & Application Assistance
• Interview Preparation and Visa Counseling

May 2009 – Oct 2010 · 1 yr 5 mos · Noida Area, India

• Handling complaints, queries and requests about all services provided by Macys.
• Informing customers about the latest promotional schemes and discount offers.
• Making critical decisions on late payment fine, guideline, Macys store and Visa card.
• Adhering to the prescribed parameters of quality and efficiency like AHT, attendance points etc.

Jan 2008 – May 2009 · 1 yr 4 mos · Noida Area, India

• Identifying and resolving technical problems faced by the customers through e-mails and live chats.
• Handling technical queries pertinent to the processes.
• Handling various complaints from customers and investigating them to find out the cause, and reporting it to the supervisor.
• Follow-up on problems not immediately resolved.
• Adhering to the prescribed parameters of quality and efficiency. Completing call logs and reports.
• Recommending process improvements.