Oct 2017 – Apr 2021 · 3 yrs 6 mos

• Lead team of ~45 Customer Success Managers based across 20 markets
• Built and managed a central operations team of 17 people who support local sales/operational teams to close deals, resolve technical issues, provide reports/training, oversee recruiting/training of teachers
• Manage 3 call centers over 3 continents (~50 people)

Jan 2016 – Oct 2017 · 1 yr 9 mos

• Oversaw the production of UK summer pop-up schools (12 sites, 6000 students) including recruiting and coaching of temporary staff (up to 250 persons), negotiating multi-million pound residential contracts, budgeting and setting client satisfaction targets per site
• Developed new partnerships to design new high-end courses with top brands such as Lego and YouTube.
• Worked with worldwide sales management teams to ensure a sound volume growth.

Oct 2013 – Jul 2014 · 9 mos

• Opened the US business in six weeks (first international boutique and first eat-in area worldwide)
• Recruited and managed local team of 10 employees ranging from waiters to chef and restaurant manager, while still overseeing the team of 6 in Paris covering Marketing/Supply Chain/Export for France/Japan/US
• Led the operations of the boutique, restaurant and catering activities
• Developped B2B sales strategy by securing annual sales contract with several 5-star hotels

Jul 2011 – Sep 2013 · 2 yrs 2 mos

• Built international development strategy by identifying potential business opportunities, locations and partners resulting in a US market entry and five pop-ups implemented in prestigious department stores in Honk-Kong, Tokyo and Paris
• Created and optimized the marketing and logistic departments building a team of six persons and implementing new processes such as for new product launch and stock management
• Defined international communication/PR strategy by overseeing media agency and engaging top media leading to coverage in national/international press
• Succeeded in organizing first exports to Asia and US of dry/frozen/fresh goods via integrating knowledge of the regulations and selecting the right logistic partners

Apr 2010 – Jun 2011 · 1 yr 2 mos

• Led multifunctional team and designed launch strategy for a new brand with the highest marketing budget ever allocated in France
• Developed Oral B, Fixodent and Fluocaril brands in the French market (both pharmacies and mass market)

Jan 2008 – Apr 2010 · 2 yrs 3 mos

• Managed the biggest brand of P&G Professional Hair Care and its EMEA turnover of US$375mn
• Executed one breakthrough product launch and deployed five commercial promotions across 25 markets

Mar 2006 – Aug 2006 · 5 mos · Buenos Aires Province, Argentina

Sep 2005 – Feb 2006 · 5 mos · Paris, Île-de-France, France

• Assistante Chef de Projet