Feb 2024 – May 2025 · 1 yr 3 mos · San Diego, California, United States · Remote

• Sharpen’s cloud-native contact center platform simplifies every interaction and creates synergy between customer and agent-led experiences—enabling quick and efficient resolution across voice, digital, and self-service channels.

Apr 2022 – Feb 2024 · 1 yr 10 mos

• Cogito offers an artificial intelligence coaching system for augmenting the emotional intelligence of phone professionals. Cogito measures how well a conversation is going while it is happening, and then provides real-time, AI-driven coaching to phone professionals, instant measurements of customer perception, and novel business insights.

Mar 2021 – Apr 2022 · 1 yr 1 mo

Mar 2020 – Mar 2021 · 1 yr

Apr 2017 – Mar 2020 · 2 yrs 11 mos

Jun 2015 – Apr 2017 · 1 yr 10 mos

• Our flexible cloud-based software helps contact centers efficiently support their customers with personalized interactions. The result is high customer satisfaction, low attrition, and brand loyalty.
• Recognized leader and cloud pioneer
• Industry’s best-published service level agreement of 99.99%
• 2000+ call center deployments
• Used by 114,000+ agents globally
• 70+ Fortune 500 clients
• Over one billion calls handled per year
• Over 100 integrations to top CRMs
• More industry experience than any other contact center cloud vendor

Oct 2013 – May 2015 · 1 yr 7 mos

• Mattersight is a leader in enterprise behavioral analytics for customer-employee interactions. We capture, analyze, and create insight from the unstructured “big data” created by phone conversations, emails, chat, employee desktop activity and other types of interactions to drive significant business value. Our SaaS delivery model combines powerful analytics with innovative solutions so that our clients achieve significant returns.
• Solutions:
• Predictive Behavioral Routing
• Predictive Analytics
• Speech Analytics
• Desktop Analytics
• Call Recording, Screen Capture and Quality Management

Oct 2012 – Oct 2013 · 1 yr · Irvine, CA

• Quantum is a leading expert in scale-out storage, archive and data protection, providing intelligent solutions for capturing, sharing and preserving digital assets over the entire data lifecycle. We help customers maximize the value of these assets to achieve their goals, whether it’s top movie studios looking to create the next blockbuster, researchers working to accelerate scientific discovery, or small businesses trying to streamline their operations. With a comprehensive portfolio of best-in-class disk, tape and software solutions for physical, virtual and cloud environments, we enable customers to address their most demanding workflow challenges and opportunities.

Jan 2012 – Oct 2012 · 9 mos

• With more than 30 years of continuous innovation, Applied Voice & Speech Technologies, Inc. (AVST) is a trusted developer of software-based Unified Communications (UC) solutions for businesses of all sizes. Our passion is to develop communications solutions that transform the productivity of individuals, teams and businesses while leveraging the value of their existing and evolving IT infrastructure. Thousands of businesses worldwide rely on AVST to meet their “mission-critical” communications requirements today, align their business with key trends and, with the world-class interoperability of AVST’s UC solutions, provide a bridge to their digital future.

Jan 2011 – Jan 2012 · 1 yr

Jan 2002 – Jan 2011 · 9 yrs