Apr 2021 – Jan 2024 · 2 yrs 9 mos · Gurugram, Haryana, India

• My role involved providing national leadership and strengthening the market presence of the HCM Technologies team. I led the consulting and development teams for SAP SuccessFactors, and managed the solution P&L. Key responsibilities included spearheading new business initiatives, overseeing delivery processes, and ensuring effective account management. Additionally, I served as the global lead architect and design authority for the KPMG Powered HR initiative for SAP SuccessFactors.

Apr 2018 – Mar 2021 · 2 yrs 11 mos · Gurugram, Haryana, India

• Focused on the growth of the HCM practice by implementing effective strategies and achieving target metrics in productivity, utilization, geographic penetration, headcount growth, attrition control, and team engagement, while ensuring exceptional delivery quality. Role involved to interact with the CXO community and key stakeholders, offering consultative support on HR business issues and suggesting enhancements aligned with leading practices. I also played a crucial part in demand generation support, sales pipeline maintenance, sales support for HCM deals, and the development of programs to scale HCM professional services. Engaging in various initiatives for people, cost, and delivery excellence through continuous improvements, I provided consulting services as a value-add best practice approach to both transformational and operational engagements. My responsibilities extended to managing engagement risk, project economics, including planning and budgeting, account receivables management, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client or client team.

Jan 2016 – Mar 2018 · 2 yrs 2 mos · Gurugram, Haryana, India

• Led the delivery for multiple HR Transformation engagements, showcasing technical competence with a business-driven approach to address complex client challenges. Responsibilities covered the entire project life cycle, involving Planning, Execution, Monitoring, and Controlling. Analysis and development of HR solution roadmaps and business cases for technology investment were carried out to ensure alignment with HR strategy. This role also involved managing engagement risk, project economics, including planning and budgeting, account receivables, and defining deliverable content. The aim was to secure buy-in for proposed solutions from top management levels at the client/team. Notable engagements comprised HR Transformation and SAP SuccessFactors implementation for India's fastest-growing conglomerate, HR Process Alignment, and SAP SuccessFactors Implementation for a leading cement producer, as well as SAP SuccessFactors implementations for a home electrical specialist, a renowned solar power producer, a mining company in India, and the third-best ophthalmic company in Russia.

Aug 2013 – Jan 2016 · 2 yrs 5 mos · Greater Delhi Area

• Played diverse roles, showcasing my expertise in service transition, delivery management and presales support. As the Service Transition & Delivery Manager, I led the SuccessFactors implementation for one of the world's largest mining companies in Singapore. My responsibilities included defining service support models, overseeing support activities, managing quarterly SuccessFactors upgrades, and establishing a data retention policy. I also managed the ERP & Corp Apps portfolio for a US-based Natural gas and Electricity client, ensuring operational stability and meeting service levels. I actively contributed to solution design and the preparation of complex proposals for the HCM track, playing a pivotal role in SAP HCM and SuccessFactors business pursuits. Furthermore, I facilitated competency building, conducted training sessions, and served as an interview panel member for capability assessments.

Jan 2013 – Jul 2013 · 6 mos · Chandigarh, India

• As a core member of the SuccessFactors initiative for Retail, CPG, Logistics, & Life Sciences (RCL), played a vital role in competency building, training, and recruitment. Conducted comprehensive training sessions and participated actively in pre-sales and post-sales activities, managing proposals worth 100K to 2Mn USD. Additionally, led the payroll track for a major retail client across Europe and North America, overseeing key tasks with stakeholders.

Mar 2010 – Dec 2012 · 2 yrs 9 mos

• Led and contributed to multiple large-scale SAP HCM and payroll transformation programs across global organizations. Served as Payroll SME for the North American subsidiary of a Swiss-based global building materials company; led Business Process Re-engineering and HR blueprinting for the Indian arm of a global automobile manufacturer; and headed SAP HCM rollout and support teams for Fortune 100 clients in the petrochemical and mining sectors, covering planning, execution, and delivery governance. Also acted as SAP HCM SME for a France-based global utilities leader in water treatment and waste management, defining enterprise HR requirements, business processes, and organizational structures.

May 2008 – Feb 2010 · 1 yr 9 mos

• Led the SAP HCM transition program for a UK-based Fortune 100 telecom leader, implementing a single integrated operating model and consolidating ERP systems across 20 operating companies. Managed go-live knowledge transition sessions in coordination with global solution centers and oversaw planning for business continuity, knowledge management, and risk management. Addressed design, implementation, and scheduling challenges for an internal SAP HCM rollout covering 65,000+ employees, handling the full lifecycle from gap analysis and blueprinting to realization, final preparation, and go-live support. Conceptualized and implemented SAP HCM capability development initiatives through trainings and webinars, driving adoption and strengthening team expertise.

Nov 2007 – May 2008 · 6 mos

• --- Onsite coordinator for SAP ERP upgrade project for a large pharmaceutical client in Nordic region. Managed onsite-offshore activities, Conduct regular meetings and/or updates with offshore/onsite project members, Escalate project delivery challenges to client steering committee.Also, involved in preparation of Business Blue Print for upgrade, Conducting Workshops for Business users to explain the functionalities available after upgrade.

Jul 2005 – Nov 2007 · 2 yrs 4 mos

• Managed the support team for one of the U.S based Global Fortune 100 Client in the Paper Industry in Onsite-Offshore Model.Owned the overall delivery responsibility. Maintained 0% schedule variance, 0% effort variance, less than 5% SLA breach during the tenure.Engaged in multiple roles of client interaction, training, mentoring and presentations for new hires and cross functional teams, updating and proposing to senior management on client requirements and possible solutions to offer.
• Contributed as Team Member - SAP HCM Functional Consultant in an Proof of Concept Implementation project to develop a HR prototype (U.S payroll) with the process definitions to be based on Business Process Outsourcing Organization. Responsible for defining enterprise requirement and establishment of business processes and organization structure to be represented in the SAP system.