Oct 2017 – Jan 2025 · 7 yrs 3 mos · Sydney, Australia

• Accenture partners with three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and lives.
• Working as a Senior Manager in the Transformation Excellence practice, I help guide companies through the process of building enterprise-grade platforms that can support new business models and deliver on business and technology strategies, ensuring that organisations are ready for the future.
• Key skills and responsibilities:
• Compressed Transformation
• Program and Project Management
• Change Management
• Strategic Sourcing
• Business Architecture

May 2017 – Sep 2017 · 4 mos

• Westpac is Australia’s first bank and oldest company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. I contracted in the Strategy and Enterprise Services division where I helped deliver continuous improvement across the Group Operations.
• As a Project Manager within the Service Transformation team I helped implemented a prototype continuous improvement platform across Group Operations, BT Financial Group and Westpac Institutional Bank divisions.
• Key skills and responsibilities:
• PM for continuous improvement platform roll-out
• Developed communication & adoption strategy
• Created executive management dashboard
• Crowdsourced innovative ideas

Oct 2016 – Apr 2017 · 6 mos · Sydney, Australia

• EY is one of the largest professional services firms in the world and is one of the "Big Four" accounting firms. I worked in the Performance Improvement Advisory practice where I helped develop and execute on customer strategy for international financial institution organisations.
• As a Senior Consultant within the Customer & Strategy team I helped building a better working world for clients by focusing on strategic customer transformation initiatives.
• Key programs included the implementation of Pega's Customer Decision Hub at HSBC where I helped establish the governance framework & operating rhythm and the strategic refresh of QBE's global bancassurance ambition where I helped design the future state operation model.
• Key skills and responsibilities:
• Defining governance framework & operating rhythm
• Designing future state operation model
• Performing customer maturity & capability assessment
• Designing transformation roadmaps
• Customer & partner pain point analysis

Feb 2015 – Sep 2016 · 1 yr 7 mos · Sydney

• Litmus Group is a division of PPB Advisory and a management consulting firm focussed on strategy execution to improve the enterprise value of its clients.
• PPB Advisory is a leading advisory firm that is focussed on helping organisations navigate critical and complex issues, improve their performance and realise their strategic goals.
• As a Senior Consultant I helped deliver numerous programs across health and public services where I helped to design and implement large scale digital transformations.
• Key programs included the eHealth NSW state-wide rollout of the electronic Record for Intensive Care (eRIC) and the HealtheNet program to share patient information electronically and securely.
• Key skills and responsibilities:
• Eliciting Requirements
• Business process reengineering
• Strategy articulation mapping
• Performance measurement
• Organisational change management

May 2014 – Sep 2014 · 4 mos · Sydney

• The McGrath Foundation funds McGrath Breast Care Nurses in communities right across Australia, mostly in regional and rural areas where such treatment may be hard to find.
• This project focused on analysing the charity and not-for-profit industry in Australia to evaluate how to develop a sustainable business model with a diverse revenue stream.
• As a Business Consultant I helped evaluate competitors' operational revenue streams in relation to donations and strategic initiatives and campaigns to grow revenue.
• Key skills and responsibilities:
• Performing competitor analysis
• Defining customer value propositions
• Developing sustainable business models
• Conducting financial modelling and analysis
• Exploring innovative initiatives to grow donation revenue

Jan 2011 – Nov 2013 · 2 yrs 10 mos · Mount Isa

• Queensland Health deliver specialised health services through the provision of integrated services including hospital inpatient, outpatient and emergency services, community and mental health services, aged care services and public health and health promotion programs.
• Working as a Medical Laboratory Scientist I helped deliver specialist diagnostic pathology services to Mount Isa Base Hospital and surrounding region
• Key skills and responsibilities:
• Providing scientific advice to healthcare professionals
• Provision of patient results
• Attending national scientific forums
• Diagnosis and monitoring of infectious diseases
• Performing routine and specialised tests

Sep 2008 – Dec 2010 · 2 yrs 3 mos · Brisbane

• QML Pathology is one of Queensland and northern New South Wales leaders in medical diagnostic testing, providing a friendly and professional service to patients and the medical community.
• Working as an Operations Officer I supported the diagnosis and treatment of patients by delivering pathology services within the central Brisbane laboratory.