May 2023 – Dec 2023 · 7 mos · Pune District, Maharashtra, India · On-site

• 1. Operations Management:
• Oversee day-to-day operations of the PG/Hostel, including managing facilities, ensuring cleanliness, maintenance, and safety.
• Coordinate with housekeeping and maintenance teams to ensure a high standard of living conditions.
• Ensure compliance with health and safety regulations.
• Implement and streamline operational processes for greater efficiency and cost-effectiveness.
• 2. Customer Service & Resident Relations:
• Serve as the primary point of contact for residents, addressing queries, concerns, and feedback promptly and professionally.
• Ensure high levels of satisfaction and resolve any grievances or issues.
• Organize community events, activities, or social gatherings to foster a sense of community within the hostel.
• 3. Team Supervision & Staff Coordination:
• Lead and supervise the on-site team, including housekeeping, security, and kitchen staff, ensuring tasks are executed efficiently.
• Provide guidance and training to staff members, ensuring they deliver top-notch service.
• Manage staff schedules and performance to ensure smooth operations.
• 4. Resident Onboarding & Administration:
• Assist in the onboarding process for new residents, including room allocation, contract management, and addressing any initial inquiries.
• Maintain accurate records of residents, payments, and other administrative tasks.
• Monitor and ensure timely payments of rent and other charges.
• 5. Budget & Resource Management:
• Help manage the budget for the PG/Hostel, ensuring expenses are within the allocated budget.
• Monitor resource utilization (e.g., utilities, supplies) to optimize costs and reduce waste.
• 6. Security & Safety:
• Ensure security measures are in place, including CCTV monitoring, access control, and safety protocols.
• Coordinate with security personnel to ensure the safety and well-being of residents.
• 7. Reporting:
• Provide regular updates to the management team on operations, customer feedback, and financial performance.

Jun 2018 – May 2023 · 4 yrs 11 mos · Pune District, Maharashtra, India · On-site

• 1. Operations Management:
• Oversee day-to-day operations of the PG/Hostel, including managing facilities, ensuring cleanliness, maintenance, and safety.
• Coordinate with housekeeping and maintenance teams to ensure a high standard of living conditions.
• Ensure compliance with health and safety regulations.
• Implement and streamline operational processes for greater efficiency and cost-effectiveness.
• 2. Customer Service & Resident Relations:
• Serve as the primary point of contact for residents, addressing queries, concerns, and feedback promptly and professionally.
• Ensure high levels of satisfaction and resolve any grievances or issues.
• Organize community events, activities, or social gatherings to foster a sense of community within the hostel.
• 3. Team Supervision & Staff Coordination:
• Lead and supervise the on-site team, including housekeeping, security, and kitchen staff, ensuring tasks are executed efficiently.
• Provide guidance and training to staff members, ensuring they deliver top-notch service.
• Manage staff schedules and performance to ensure smooth operations.
• 4. Resident Onboarding & Administration:
• Assist in the onboarding process for new residents, including room allocation, contract management, and addressing any initial inquiries.
• Maintain accurate records of residents, payments, and other administrative tasks.
• Monitor and ensure timely payments of rent and other charges.
• 5. Budget & Resource Management:
• Help manage the budget for the PG/Hostel, ensuring expenses are within the allocated budget.
• Monitor resource utilization (e.g., utilities, supplies) to optimize costs and reduce waste.
• 6. Security & Safety:
• Ensure security measures are in place, including CCTV monitoring, access control, and safety protocols.
• Coordinate with security personnel to ensure the safety and well-being of residents.
• 7. Reporting:
• Provide regular updates to the management team on operations, customer feedback, and financial performance.

Jun 2017 – Jun 2018 · 1 yr · Pune District, Maharashtra, India