Jul 2023 – Dec 2025 · 2 yrs 5 mos · On-site

• ● Led Analytics side of the 6 member Product Innovation Team to deliver key strategic projects across 5 portfolios (Engagement, Completion, Experience, Finance and Efficiency)
• ● Created parameterized tool to track end to end customer experience across Chat/Tickets enabling data driven decisions to bring the DSATs from 26% to 6% in span of 6 months
• ● Performed a detailed analysis to identify the chokepoints in the learning journey. Outcome of this analysis led to the revamp of the entire Completion criteria that led to increase of 20% MoM certifications
• ● Introduced a new KPI “Cohort Performance Score” to proactively gauge the Cohort Performance and highlight any potential escalations. This KPI was negatively biased to enhance sensitivity to poor session experience.

Mar 2021 – Jun 2023 · 2 yrs 3 mos · On-site

• ● Revamped the entire legacy pipeline and standardized processes to correct logic gaps in University Revenue Share resulting in the staggering 20% savings in overall MoM Payouts
• ● Created an extensive Data Lake that served as a centralized repository for Completion and Engagement metrics. Leveraged this robust star schema data model to power more than 26 critical dashboards
• ● Segmented 150+ LSMs based on their performance across various levers tiering them in Platinum, Gold and Silver buckets. This tool gave senior executives a holistic view in ground level operations and challenges

Jun 2017 – Mar 2021 · 3 yrs 9 mos · Bangalore India

• ● Led a 27 member team and worked with the Global Supply Chain Director and coordinated with 17 POCs across 40 global markets of a Fortune 500 CPG Company to deliver a Power BI Dashboard that tracked KPIs and helped senior stakeholders generate business insights
• ● Worked with a Fortune 500 Pharma company to create a Dim Fact Modelled Data Lake to host an ADS to power SPM (Service Performance Metrics) tool. This dashboard ranked #4 in consumption and reduced TAT by 98%