May 2023 – Present · 3 yrs · Mumbai, Maharashtra, India

• www.womenofcustomersuccess.com

Mar 2023 – Mar 2024 · 1 yr

• As the Global Head of Customer Success at Merkle Science, I drive growth and profitability by overseeing Customer Success and Sales. I've orchestrated a 40% increase in ARR through strategic planning and innovative CRM utilization. Notably, I reduced churn from 60% to 15% via client success strategies and analytics. I also spearheaded the acquisition of 15 new clients through a successful Referral Program, leveraging our existing network for lead generation.

Mar 2023 – Mar 2024 · 1 yr

• In my role, I led the expansion of operations into India, successfully securing several new law enforcement and government contracts. I managed end-to-end Request for Proposal (RFP) and tendering processes to ensure successful outcomes.
• In addition to business development, I actively participated in educational seminars aimed at increasing brand visibility and empowering law enforcement agencies with advanced investigative skills. I also drove strategic Customer Relationship Management (CRM) initiatives to enhance client engagement and satisfaction.

Jul 2022 – Mar 2023 · 8 mos

• Next generation crypto threat detection, risk mitigation and compliance for crypto businesses, DeFi participants, financial institutions & government agencies.

May 2021 – Jul 2022 · 1 yr 2 mos

Nov 2019 – Apr 2021 · 1 yr 5 mos · Mumbai Area, India

• As the Customer Success Head at Signzy, I was responsible for up-sell. cross-sell, integrations, go live and the continuous client engagement of over 110 major clients such as Ecommerce, Fintechs, Asset Management companies, Payment Aggregators and banks.
• Developed and executed various business strategies to consecutively increase
• the monthly recurring revenue QoQ, while successfully leading a team of multiple CSMs.

Apr 2018 – Jun 2018 · 2 mos · Mumbai Area, India

• Conducted a study of the Cosmeceuticals Market from the viewpoint of the Retailers across 8 metro and non-metro cities, to understand the place of retailer channel in the marketing of cosmeceuticals and identify strategic opportunities.
• Analyzed the collected data to recommend strategies for increasing the online and offline engagement with Retailers for promoting the cosmeceutical business

Jun 2016 – Jun 2017 · 1 yr · Mumbai, Maharashtra, India · On-site

• Responsible for collecting data from a variety of medical research projects such as clinical and
• pharmaceutical trials
• Working collaboratively to make sure data is collected, managed and reported clearly, accurately
• and securely
• Raising queries in the database to ensure that the collected data is consistent and without errors

May 2015 – Jun 2015 · 1 mo · Mumbai, Maharashtra, India

• Performed quality control checks of the manufactured tablets and capsules as a part of the QC team.
• Used various sterilisation processes to achieve desired results by using Laminar Air Flow.
• Handled various types of analytical instruments (Mass spectra, High performance column chromatography, UV spectroscopy, IR Spectroscopy).