Jenna Thomas

HR Manager

Toronto, Ontario, Canada11 yrs 11 mos experience

Highly StableAI Enabled

Key Highlights

Proven track record in leadership development and HR strategy.
Successfully reduced customer loyalty gap through innovative programs.
Expert in organizational learning and culture change initiatives.

Stackforce AI infers this person is a Human Resources leader with expertise in organizational development and employee engagement.

Contact

Skills

Core Skills

Human ResourcesLeadership DevelopmentOrganizational LearningCulture Change

Other Skills

Training and Development (HR)Human Resources Information Systems (HRIS)Employee RelationsScaling HREmployee Life CycleEmployee Value PropositionCompetency Based InterviewingHR BudgetingHR Operating ModelConflict ManagementProject ManagementKPI ImplementationHR MetricsWordPressCustomer Service

Experience

11 yrs 11 mos

Total Experience

4 yrs 3 mos

Average Tenure

Current Experience

Storeforce

3 roles

Director of Human Resources

Promoted

Jul 2025 – Present · 10 mos

Organizational LearningTraining and Development (HR)Culture ChangeLeadership DevelopmentHuman Resources Information Systems (HRIS)Employee Relations+51

Human Resource Manager

Apr 2023 – Jul 2025 · 2 yrs 3 mos

WordPressCulture ChangeHuman Resources

Human Resource & Payroll Specialist

Jul 2015 – Apr 2023 · 7 yrs 9 mos

StoreForce has been helping Specialty Retailers around the world exceed sales performance goals and deliver exceptional customer experiences since 2010. StoreForce is a Sales Performance Platform, underpinned by a Specialty Retail workforce management system.
At StoreForce, we consider ourselves Retailers first, and technology vendors second. We are extremely passionate about Retail, and helping our clients thrive. We have the luxury of designing a Platform specific to the needs of the Specialty Retail market.
Visit us at: https://www.storeforcesolutions.com/

Culture ChangeHuman Resources Information Systems (HRIS)Human Resources

University of ontario institute of technology (uoit)

Human Resources Internship

Apr 2015 – May 2015 · 1 mo

Completed training in: AODA, WHMIS, Mindsight Training, Content Management System (CMS)
Performed monthly Health and Safety inspections
Prepared Reference Letters for Tenure/Tenured-Track employees
Managed recruitment inbox, screened resumes
Troubleshot Applicant Tracking System errors, responded to applicant's general inquiries
Completed a specialized project on Learning and Organizational Development (LOD). Lead focus groups and hosted an "Open Space" activity to accumulate participants' knowledge around LOD. Summarized results and presented it to the HR Director and HR Specialist.

Canada post / postes canada

Mail Operations

Oct 2013 – Sep 2014 · 11 mos · Toronto, Ontario

Reitmans canada ltée/ltd

Key Holder, Sales Associate

May 2011 – Jul 2015 · 4 yrs 2 mos · Addition Elle & Penningtons

HIGHLIGHT
Owned the success of the Customer Retention program (Style Insider) - reduced the loyalty gap to 2% from 18%. Trained and maintained ongoing coaching of employees on this program. As a team, we earned the number 1 spot in the District and in the Province, while maintaining this position month over month.