Steven Troup

Business Development Executive

New York, New York, United States14 yrs 6 mos experience
Highly StableAI Enabled

Key Highlights

  • Expert in driving revenue growth for SaaS solutions.
  • Proven track record in client retention and acquisition.
  • Strong leadership in customer success and sales strategies.
Stackforce AI infers this person is a SaaS Customer Success and Sales Executive with a focus on enterprise solutions.

Contact

Skills

Core Skills

Customer SuccessSales

Other Skills

SaaSClient RetentionRevenue GrowthDigital TransformationCost SavingsCustomer Lifecycle ManagementOnboardingAdoptionRenewalExpansionAI StrategyCross-Functional LeadershipCustomer AdvocacyRelationship BuildingStrategic Advisory

About

Driven and competitive senior-level customer success & sales executive with expertise in revenue growth, client retention & new customer acquisition for SaaS technology solutions.

Experience

14 yrs 6 mos
Total Experience
2 yrs 9 mos
Average Tenure
3 mos
Current Experience

Navan

Senior Enterprise Account Manager

Jan 2026Present · 3 mos · New York, New York, United States · Hybrid

  • Partner with global organizations to optimize their travel, corporate card, and expense management programs through our all-in-one platform. I focus on driving long-term strategic value, ensuring seamless digital transformation and significant cost savings for my enterprise partners. By leveraging real-time data and user-centric technology, I help companies scale efficiently while providing an elevated experience for their employees worldwide.
SaaSClient RetentionRevenue GrowthDigital TransformationCost SavingsCustomer Success+1

Mongodb

2 roles

Senior Enterprise Customer Success Manager (New England)

Promoted

May 2023Jan 2026 · 2 yrs 8 mos · New York, New York, United States

  • Support a portfolio of Enterprise customers including DraftKings, TD Bank, ZoomInfo, and Fidelity. Owned the full customer lifecycle across onboarding, adoption, renewal, and expansion, with a focus on long-term value and trusted executive partnerships.
  • Worked closely with Product and Engineering teams to lead AI strategy engagements, define real-world use cases, and drive adoption on MongoDB’s developer data platform. Recognized internally for cross-functional leadership, customer advocacy, and aligning technical solutions to meaningful business outcomes.
Customer Lifecycle ManagementOnboardingAdoptionRenewalExpansionAI Strategy+4

Enterprise Customer Success Manager (New England & Great Lakes)

Dec 2021May 2023 · 1 yr 5 mos · New York, New York, United States

  • MongoDB is the next-generation database that helps businesses transform their industries by harnessing the power of data. The world’s most sophisticated organizations, from cutting-edge startups to the largest companies, use MongoDB to create applications never before possible at a fraction of the cost of legacy databases.
  • Responsibilities:
  • Build trusted relationships across multiple levels and personas with existing clients
  • Work as a strategic advisor to customers — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy
  • Act as a product expert in order to influence healthy adoption of MongoDB technology
  • Identify and cultivate MongoDB subject matter experts within accounts
  • Build highly collaborative & open relationships with the greater account team, and key stakeholders across the MongoDB organization
Relationship BuildingStrategic AdvisoryProduct ExpertiseCollaborationCustomer SuccessSales

Trustpilot

Strategic Customer Success Manager | Enterprise Accounts

Nov 2019Dec 2021 · 2 yrs 1 mo · New York, New York

  • With more than 45 million reviews of over 220,000 companies, Trustpilot gives people a place to share and discover reviews of businesses, and we give every company the tools to turn consumer feedback into business results. Our mission is to bring people and businesses together to create ever-improving experiences for everyone. Trustpilot reviews are seen more than 2 billion times each month by consumers worldwide.

Linkedin

2 roles

Account Executive | Sales Solutions

Promoted

Jul 2018Nov 2019 · 1 yr 4 mos · New York, New York

  • I worked with client facing professionals to make them more productive and successful by leveraging LinkedIn's network more efficiently. Sales Navigator helps sales professionals find the right decision makers, uncover relevant insights, and build stronger relationships

Trial Team | Sales Solutions

Feb 2018Jul 2018 · 5 mos · New York, New York

  • Generated new business leads and expanded existing customer relationships. Managed pilots with prospective clients to purchase corporate offering. Coordinated training's and facilitated customer engagement to ensure proper use of Sales Navigator.

Paycor

3 roles

National Sales Executive

Promoted

Mar 2017Feb 2018 · 11 mos

  • Responsible for development and management of Paycor Certified Public Accountant channel. Deliver full cloud based product demonstrations to market and sell the Paycor HR and payroll management platform. Leverage consultative sales methodology with SMB target clients across a full range of HR, payroll and tax compliance issues to deliver a unified solution tailored to the client’s needs.
Consultative SalesProduct DemonstrationsCloud SolutionsSales

Market Client Sales Executive

Promoted

Jul 2016Mar 2017 · 8 mos

  • Responsible for non-payroll product sales and services to current Paycor clients. Develop, manage, and close sales pipeline within assigned territory. Create and implement strategic territory sales plan to achieve monthly sales quota. Represent Paycor as subject matter expert on HR, Payroll and Benefits cloud and SaaS based outsourcing solutions.
Sales Pipeline ManagementStrategic Sales PlanningSales

Sales Development Representative

Jun 2015Jul 2016 · 1 yr 1 mo

  • Responsible for cold call penetration to Paycor prospect accounts. Secure first call appointments for outside sales representatives. Additional responsibility for Paycor talent development as a mentor for new Sales Development Representatives.
Cold CallingLead GenerationMentorshipSales

Turpin

Assistant Lacrosse Coach

Jun 2015Feb 2018 · 2 yrs 8 mos · Cincinnati Metropolitan Area

Lycoming college

College Student/Athlete

Sep 2011May 2015 · 3 yrs 8 mos · Williamsport, Pennsylvania, United States

  • May 2015 Bachelor of Arts
  • Major: Corporate Communications
  • Minor: Criminal Justice
  • Men's Lacrosse Team: 2011-2015

Education

Lycoming College

Business/Corporate Communications

Jan 2011Jan 2015

Pittsford Mendon High School

Jan 2007Jan 2011

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