Praveen Raj

Customer Success Manager

Chennai, Tamil Nadu, India9 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

8.5+ years in Customer Success and Consulting.
Expert in driving customer adoption and retention strategies.
Proven track record in managing high-value customer portfolios.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and enterprise consulting.

Contact

Skills

Core Skills

Customer SuccessCustomer Relationship Management (crm)

Other Skills

Customer EngagementMarketingPresalesglobal HCMRetention StrategiesSoftware as a Service (SaaS)Customer RetentionAccount ManagementHTMLMicrosoft ExcelC++JavaMicrosoft OfficePowerPointC

About

Customer Success professional with 8.5+ years of experience spanning presales, enterprise consulting, and customer lifecycle management. For the past 6 years, I’ve been working as a Customer Success Manager at Kissflow and Freshworks, partnering closely with customers to drive adoption, value realization, renewals, and long-term growth.

Experience

9 yrs 1 mo

Total Experience

3 yrs

Average Tenure

4 yrs

Current Experience

Freshworks

2 roles

Lead - Customer Success

Jan 2026 – Present · 4 mos

Customer Success Manager

May 2022 – Jan 2026 · 3 yrs 8 mos

1) Handling customers from the EU - partnerships & global
2) QBR, EBR, PBR activities.
3) Outcome driven engagement activities
4) Adoption, Retention & Expansion - Key focus areas
5) AI enablement - a primary initiative for controlling churn & driving expansion
6) Experience in using support, CRM tools (freshdesk)
7) As an escalation point of contact

Customer SuccessCustomer Relationship Management (CRM)

Kissflow

Customer Success Consultant

May 2020 – May 2022 · 2 yrs · Chennai, Tamil Nadu, India · Hybrid

1) Handled NA market with a portfolio size of $3M ARR
2) Worked on complete journey of a customer from Onboarding to Retention
3) Migrated the customers from old to new versions.
4) Collaborated with internal stakeholders on a recurring basis to identify customer challenges and providing resolution
5) Demonstrated new releases to customers and educating them on a weekly basis (Top customers)
6) Prepared POC for upsells and cross sells, identifying opportunities and turning them to success stories.

Transsys solutions

3 roles

Oracle HCM Functional Consultant

Jan 2019 – May 2020 · 1 yr 4 mos

1) Understanding the business process and capturing user requirements
2) Configured Core HR, Absences & Talent management module.
3) Experience in Data Migration using HDL, report testing and functional guidance to the technical team for report development
4) Preparation of Deliverables – Analysis Specification Document, User Guides, Test Scripts
5) System configuration for required setups & creating customized fields based upon the client's requirement.
6) Identifying the root cause of the issue and preventing further occurrence.
7) Maintain strong adherence to Service Level Agreements

Presales Consultant

Promoted

Jan 2018 – May 2020 · 2 yrs 4 mos

Skill sets: Presales, Bid management, RFP response preparations, Preparation of Capability decks/Presentations, RFI preparation, Account mining, (EMEA Region)
Driving the complete project response starting with the kick-off meeting.
End-to-end responsibility in making the proposal, estimating the bid, strategic alignment with the client requirement.
Solution Presentation, Participating in War rooms.
Close interaction with the delivery team to build the delivery model, solution architecture, mapping service offerings with the client's requirement.
Active coordination with the Account/Sales Managers and Delivery Managers
Good understanding of all Oracle Cloud & OP modules