Hilary Love

Business Development Executive

Denver15 yrs 3 mos experience

Highly Stable

Key Highlights

Expert in data analysis and data-backed recommendations.
Strong background in team leadership and client management.
Proven track record in enhancing client satisfaction and revenue.

Stackforce AI infers this person is a Customer Success Manager in the Ad Tech and Higher Education sectors.

Contact

Skills

Core Skills

Client Relationship ManagementData AnalysisClient ManagementTeam Leadership

Other Skills

Campaign StrategyProblem SolvingCritical ThinkingData ReportingStakeholder EngagementSpanishCustomer ServiceMarketingPolicySalesCrisis ManagementHigher EducationSocial MediaHigher Education AdministrationStudent Affairs

About

Energetic, results-oriented, servant leader with demonstrated history serving clients and achieving organizational growth in a complex, and rapidly changing environment. Effective communicator across all organizational levels building cross functional relationships internally and externally. Expert in data analysis and data-backed recommendations. Strong background in developing and leading a team to serve needs of both internal and external stakeholders. 5 years supervision experience including 2 years secondary supervisor experience.

Experience

Groundtruth

4 roles

Senior Partner Manager

Promoted

Jan 2026 – Present · 3 mos

Partner Manager

Oct 2023 – Jan 2026 · 2 yrs 3 mos

Senior Account Manager, CPG

Jul 2023 – Sep 2023 · 2 mos

Account Manager, CPG

Apr 2022 – Jun 2023 · 1 yr 2 mos

GroundTruth is the Leading Location-Based Marketing and Ad Technology Company Driving Real World Results through Real World Behavior
Maintain post-sale ownership of 2.5M+ book of business annually utilizing creative problem solving and critical thinking to meet the needs of each unique client.
Utilize campaign data analytics and insights (i.e. best practices, historical performance data, case studies, analytics tools, and campaign history, industry best practices) to enhance account team and client knowledge, build strategic account plans, and drive a successful sales strategy.
Develop strong partnerships with clients, understanding their business needs and objectives and design solutions to meet their needs, leading to successful campaign strategies and increased revenue with high customer satisfaction.
Maintain expertise in analyzing campaign data and presenting insights and recommendations with both clients and senior leadership through reportable insights, wrap up reports, quarterly business reviews, etc.
Recognize upsell opportunities; lead and influence clients to invest when opportunities arise, exceeding quarterly incremental revenue quotas.
Coordinate with Account Executives during RFP process, strategizing campaign tactics in order to ensure proposals compliment client objectives with suite of corresponding GroundTruth products.
Collaborate closely with Account Executive, internal analytics team, and technical teams to work toward achieving customer objectives.

Data AnalysisClient Relationship ManagementCampaign StrategyProblem SolvingCritical Thinking

University of colorado boulder

4 roles

Director, Student Support & Case Management

Promoted

Aug 2019 – Apr 2022 · 2 yrs 8 mos

Managed complex client needs with multiple stakeholders creating client-focused solutions supporting needs of all parties while building and nurturing cross-functional relationships and utilizing political acumen to understand how and when to activate these relationships to support a variety of client initiatives.
Regularly act as consultant for senior leadership to provide insight into customer experience and pain points.
Enhance reporting capabilities through creation of efficiencies in CRM software systems to ensure timely collection of accurate and accessible data, aligned with high-level mission, vision, and strategic plans.
Responsible for hiring, supervising, and providing professional development for team of 10 staff. A number which grew by 300% during my leadership due to data-backed reporting demonstrating vertical staffing needs.
Led account management efforts for more than 3,000 clients annually providing best in class service to key clients.

Client ManagementData ReportingTeam LeadershipStakeholder Engagement