Sugundan M

Operations Associate

Bengaluru, Karnataka, India9 yrs 9 mos experience

Highly Stable

Key Highlights

Expert in scaling operations for term insurance.
Proven track record in process optimization.
Strong leadership in building high-performing teams.

Stackforce AI infers this person is a Fintech Operations Leader with expertise in insurance and process excellence.

Contact

Skills

Core Skills

Operations ManagementCustomer ExperiencePartner Relationship ManagementStrategic Partnerships

Other Skills

Process ImprovementWorkflow AutomationData-Driven Decision MakingProduct DevelopmentPartner EngagementTeam Leadership & People ManagementStakeholder ManagementTerm Insurance OperationsComplex Case HandlingPartner Engagement & EnablementContract & Commercial UnderstandingProgram & Project CoordinationData AnalyticsContinuous Process Improvement

About

I am a Senior Operations Manager at Ditto Insurance, leading Term Insurance operations. My core focus is on process excellence, building reliable systems, and creating a consistently superior customer experience. I enjoy building and scaling high-performing teams. My goal is to create an environment where people take ownership, processes stay simple, and execution remains strong even as scale increases. I am deeply motivated by the idea of making Ditto the best insurance experience in the industry. My perspective is shaped by a mix of hands-on exposure to a family business and the discipline gained through past UPSC preparation. Both taught me long-term thinking, structured problem solving, and resilience. I consider myself a lifelong learner and an avid reader. I strongly believe in the power of compounding, in careers, habits, relationships, and investments. Always happy to connect with people who care about building meaningful businesses, strong teams, and long-term value.

Experience

9 yrs 9 mos

Total Experience

5 yrs 11 mos

Average Tenure

3 yrs 10 mos

Current Experience

Ditto insurance

2 roles

Senior Operations Manager

Promoted

Apr 2023 – Present · 3 yrs

Leading the Term Insurance operations team across application issuance, post-issuance servicing, and complex case resolution, driving end-to-end operational excellence.
Optimizing processes through simplification, automation, and standardization to improve efficiency, reduce turnaround times, and deliver a best-in-class customer experience.
Partnering with leading term insurance providers to scale operations, implement digital workflows, and integrate technology solutions for seamless, high-volume execution.
Spearheading initiatives to enhance process accuracy, reduce TATs, and set industry benchmarks, enabling Ditto to handle complex cases and larger volumes with efficiency.
Implementing technical improvements, including workflow automation, reporting dashboards, and monitoring tools, to boost operational efficiency and enable data-driven decisions.
Driving strategic process improvements by leveraging technology, cross-functional collaboration, and continuous learning to enhance both customer satisfaction and operational resilience.

Operations ManagementCustomer Experience

Manager- Offline Business & Partnership

Jun 2022 – Apr 2023 · 10 mos

Onboarded partners, enabling expansion of term & health insurance, improving service coverage and operational scale
Built and implemented incentive frameworks to accelerate partner onboarding and performance across insurance product lines
Successfully experimented with and launched Group Health Insurance as a new product line, establishing processes and partner readiness from scratch
Established structured onboarding and engagement processes for partners, improving collaboration, execution quality, and consistency
Led online and offline insurance webinars on insurance fundamentals for corporates and community groups

Partner Relationship ManagementStrategic Partnerships