Aug 2025 – Dec 2025 · 4 mos

• Worked as a Delivery Manager on DWP's Health strategy programme, helping to shape the team to complete their discovery work.

Jul 2023 – Jul 2025 · 2 yrs

• Worked as a Delivery Manager on the Flood Map for Planning service, a critical service which forms part of Defra's Digital Flood portfolio. The service is currently in Public Beta and working towards an architectural uplift in order to receive new datasets, as well as iterating on its current offering.

Jan 2023 – Jul 2023 · 6 mos

• Contracted as a Delivery Manager on the Mortgage Transformation programme of work, specifically Arrears Managment. This involved management of a live service (Customer Arrears Profile), looking at ways to improve its Homepage, and navigation to enable a better user experience in times of financial crisis. I was also heavily involved in the digital transformation of the service, looking at building out to interface with new architecture as part of the technology roadmap.

Nov 2020 – Sep 2022 · 1 yr 10 mos · County Durham, England, United Kingdom

• Contracted as a Product Manager on DWP's Carers Allowance service. The service is a live service so the role involved prioritising live fixes against adding new functionality.

Aug 2020 – Nov 2020 · 3 mos · Leeds, England, United Kingdom

• Contracted as Senior Product Manager on the NHS cervical screening replacement service:
• Coaching and development of other Product Managers within the programme
• Agreed MVP of new service with business stakeholders and built roadmap
• Worked with multiple multi-discipline teams to deliver new service with user centred design at its core

Nov 2018 – Aug 2020 · 1 yr 9 mos · York

• Contracted as Product Manager across Defra's Future Farming programme of work.
• Successfully delivered the GDS Discovery of the Environmental Land Management service for Defra in York as Prouct Manager.
• Successfully delivered the GDS Discovery of the Regulation & Enforcement service for Defra in York as PM.
• Moved up to be Agile Program Manager across the Future Farming program for Defra Digital, and built the program level roadmap and resource profiles, and compiled the budget forecast for the next 4 years.

Jul 2018 – Oct 2018 · 3 mos

• Worked as an Agile Coach at BPDTS

Mar 2017 – Jul 2018 · 1 yr 4 mos

• Worked as Digital Product Manager for Agilesphere on the transformation of the Department of Health's Overseas Healthcare service.

Oct 2016 – Mar 2017 · 5 mos · Newcastle Upon Tyne, England, United Kingdom

• I contracted as a Scrum Master on the Tax Credits Digital Service in HMRC’s Digital Delivery Centre. The Tax Credits Service is part of the award winning Personal Tax Account service. My role also included that of coach, and I played an active part in educating HMRC stakeholders in the ways of Agile.

Jul 2016 – Feb 2020 · 3 yrs 7 mos · Durham, England, United Kingdom

• Inside Outside facilitates asset-based community-led activities subsequently creating new opportunities, increasing people’s self-esteem and improving or developing functional skills that will enhance day to day living, volunteering opportunities and employability.

Sep 2015 – Aug 2016 · 11 mos · Newcastle Upon Tyne, England, United Kingdom

• I worked as a contract Service Delivery Manager for DWP, where I worked on several proofs of concept for DWP’s future strategy of replacing their current print to paper policy for corporate records. This involves running proof of concepts for Alfresco, SharePoint and IBM Filenet with a selected group of users in order to help determine the future solution. The project was run as an agile delivery and I acted as Scrum Master/Agile Delivery manager.

May 2014 – Sep 2015 · 1 yr 4 mos · Newcastle Upon Tyne, England, United Kingdom

• I worked as an Interim Product Manager on a SCRUM team for Accenture, partnering with HMRC to develop online services as part of the government’s Digital by Default program.
• This involved the product management and delivery of the HMRC Charity Registration service which is now Live, having passed through Discovery, Alpha, Private and Public Betas by meeting the relevant GDS standards.

Dec 2012 – May 2014 · 1 yr 5 mos · Greater Liverpool Area

• I worked on a major business transition program for the Disclosure and Barring Service.
• Project Management and delivery of:
• 17 Exit work packages – Capita supplier exit from DBS Liverpool
• 6 Exit work packages – CGI (Logica) supplier exit from DBS Darlington
• The exit of Capita Facilities Management and on-boarding of Interserve, the new agency FM supplier
• RAID management

Jun 2012 – Dec 2012 · 6 mos · Greater Liverpool Area

• As Project Manager, I worked on a major contract for the Criminal Records Bureau, an Executive Agency of The Home Office. This involved the merging of the ISA and the CRB agencies, to create the Disclosure and Barring Service. I was also involved in the exit of the current supplier, Capita, and the on boarding of TCS, the new agency supplier.
• Wrote training package on Agile methodology and trained staff in agile practices
• Acted as Release Manager in relation to new supplier initiatives
• Coordination of all knowledge capture workshops
• Training and mentoring of civil servants
• RAID management

Sep 2011 – Apr 2012 · 7 mos · Newcastle Upon Tyne, England, United Kingdom

• As Project Manager, I worked on a contract for TH_NK Ltd, on the RIM (BlackBerry) desktop and mobile web development projects. I managed a team of development resources and was in constant communication with various RIM stakeholders, maintaining a high level of stakeholder management. I also organised RIM’s Digital Marketing presence at Mobile World Congress 2012 in Barcelona.
• Managing the full project lifecycle throughout, from project inception to a successful project delivery
• Implementing performance improvements and change initiatives, where necessary, to ensure the delivery of cost savings and increased revenues to clients, always meeting business needs
• Budget management of the project budget, ensuring project targets are always met to budget and on time

Aug 2011 – Present · 14 yrs 9 mos · Durham, England, United Kingdom

• Digital Shark provides contract delivery and product management services across a wide range of industries, in both public and private sectors.

Dec 2010 – Sep 2011 · 9 mos · Newcastle Upon Tyne, England, United Kingdom

• Project management of iTutorMaths, a new business change initiative, introduced to gain access to the highly lucrative world of online learning. I was also responsible for the Agile led development of various e-learning solutions, websites and e-commerce systems.
• Other Project Manager responsibilities included, successful project delivery, project implementation, budget management, ensuring project targets are met throughout and project documentation at every stage

Jul 2009 – Sep 2010 · 1 yr 2 mos · Greater Dundee Area

• Responsibilities included project management of all assigned products, including licensed IPs, covering the full project lifecycle, from project inception to product release. He owned the budget management for project budgets ranging from £250,000 to £1million+. I scheduled, budgeted and set milestones for all project planning and project documentation and was responsible for the stakeholder management of Fremantle Media and Sony.
• Man management responsibility of production teams, implementing performance improvement strategies and staff training where necessary, to ensure increased revenues are achieved and business needs are met
• Business change management, helping shape the production management and project management of the company, introducing new improvement processes and working practices to meet business needs
• Full project lifecycle management to ensure successful service delivery, on time and within budget

Mar 2009 – Aug 2011 · 2 yrs 5 mos · Durham, England, United Kingdom

• Provided production and project management services and consultancy for the computer games industry

Jan 2006 – Feb 2009 · 3 yrs 1 mo · Middlesbrough, United Kingdom

• Total project management, spanning the full project lifecycle, of all assigned products, including licensed IPs, from project inception to product release. The project budgets ranged from £250,000 to +£1 million, of which I had budget management responsibility, ensuring cost savings and increased revenues where possible.
• Scheduled, budgeted and set milestones for project planning and project documentation. I utilized effective budget management / project management skills to ensure all releases on time and within budget
• Stakeholder management / relationship management of high profile licensors such as Fremantle Media
• Product design and man management / recruitment of multiple project teams

Jun 2003 – Dec 2005 · 2 yrs 6 mos · Greater Bristol Area, United Kingdom

• Responsible for the project management of several software releases. This included man management of teams of 50+ staff and budget management of project budgets in excess of $1 million. Stakeholders, for whom I had stakeholder management responsibility for, included Fremantle Media.

Jan 2001 – Jun 2003 · 2 yrs 5 mos · Greater Bristol Area, United Kingdom

• I had full project management responsibility for several Grand Prix software releases. This included acting as Project Manager to manage teams of 50+ and project budgets in excess of £4 million. I also fulfilled stakeholder management duties for stakeholders such as FIA. I led the team that won a BAFTA for Best Sports Game of 2002.

Jan 1998 – Jan 2000 · 2 yrs · Greater Bristol Area, United Kingdom

• Responsible for all aspects of quality assurance for Microprose and Hasbro Interactive products, from initial project inception to product release.

Jun 1996 – Jun 1998 · 2 yrs · Greater Bristol Area, United Kingdom

• Responsible for all aspects of French localisation for Microprose and Hasbro Interactive products, from initial project inception to product release.

Jul 1993 – Jul 1995 · 2 yrs · Saint Etienne, France

• My responsibilities included developing the annual coursework programme and compiling / assessing examination papers.