Deepti Kalani

Product Manager

London, United Kingdom8 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in driving customer success and retention.
Proven track record in onboarding and managing SMEs.
Strong background in healthcare and energy sectors.

Stackforce AI infers this person is a Customer Success and Product Management professional in the SaaS and Energy sectors.

Contact

Skills

Core Skills

Product ManagementCustomer SuccessCustomer ServiceClinical Services

Other Skills

Product Life CycleCustomer RetentionCustomer SupportOnboardingTechnical GuidanceRenewable EnergyComplaint ManagementDirect Patient CareRegulated IndustryStrategic RoadmapsBacklog ManagementStakeholder ManagementStrategic PlanningCross-Organization CollaborationJira

About

Organised and upbeat professional with a track record in customer success, onboarding, retention, and driving process improvements through cross-functional collaboration with product teams. I’ve worked across healthcare, energy, and fintech, gaining hands-on experience in driving technical change through customer-driven insights. Outside work, you’ll find me dog-sitting, exploring museums, or getting creative with art.

Experience

8 yrs 11 mos

Total Experience

2 yrs 11 mos

Average Tenure

4 yrs 1 mo

Current Experience

Vestd

3 roles

Junior Product Manager

Jan 2026 – Present · 4 mos · Remote

Product ManagementProduct Life Cycle

Customer Success Specialist & Product Coordinator

Jul 2024 – Jan 2026 · 1 yr 6 mos · Remote

Manage ~250 Small and Medium-sized Enterprises (SMEs) through their entire Vestd lifecycle, driving smooth onboarding, proactive support, technical guidance, and subscription management.
Serve as Product Coordinator for the SME CS team, transforming customer feedback and insights into actionable Jira tickets for Product Managers to scope.
Retain high-risk accounts by providing expert support in uploading complex existing share schemes onto the Vestd platform.

Customer RetentionCustomer SupportCustomer Success

Onboarding Specialist, Customer Success

Mar 2022 – Jun 2024 · 2 yrs 3 mos · Remote

Onboarded 100+ customers onto Vestd's platform, guiding in share scheme implementation (EMI, unapproved options & growth shares) with an average go-live time of 4.5 hours.
Supported clients in migrating off-platform established share schemes (i.e. implemented by lawyers or competitors) onto the platform for seamless digital management.

Customer SuccessOnboarding

Bulb

Energy Specialist

May 2020 – Mar 2022 · 1 yr 10 mos · London, England, United Kingdom · Hybrid

Exceeded KPIs by 10% while delivering fast, empathetic support across phone, chat, and email. Mentored new hires and handled high-pressure calls for vulnerable customers.
Owned 80+ complex internal complaint escalations as the subject matter expert, drafting regulatory-compliant Ombudsman letters.
Assisted in real-time Teleopti scheduling and slashed post-call casework time, boosting overall team capacity.

Renewable EnergyCustomer Service

Shivam women's hospital

Clinical Assistant

Jan 2017 – Jan 2020 · 3 yrs · Gujarat, India

Assisted in the treatment of ~40 patients daily for OB-GYN conditions, prenatal/postpartum care, and infertility. Supported with procedures including ultrasounds, IUD insertions, deliveries, C-sections, and D&Cs.

Clinical ServicesDirect Patient Care