Jan 2025 – Present · 1 yr 4 mos · Mohali district · Remote

• Building the warranty management platform purpose-built for D2C electronics brands on Shopify.
• Most electronics brands selling headphones, chargers, wearables, and smart home devices have no system for managing warranty claims. They use spreadsheets, shared inboxes, and manual verification — burning staff hours and losing the one chance they have to capture real buyer data.
• CodeWarranty fixes this with QR-code warranty registration, automated claims processing, serial number tracking, and defect analytics — built specifically for brands doing $500K to $10M in revenue.
• Before CodeWarranty, I spent 13+ years building warranty infrastructure for companies including GetCover, MHHC, and Jacana. I saw that the tools enterprises use to manage millions of claims simply did not exist for growing D2C brands. CodeWarranty brings that same infrastructure — without the enterprise price tag or 6-month implementation.
• Learn more at codewarranty.com

Feb 2015 – Oct 2025 · 10 yrs 8 mos · Mohali, Punjab, India

• ● Led end-to-end delivery of multi-tenant B2B warranty platform projects using Agile methodologies, ensuring alignment with business goals and stakeholder requirements.
• Planned and managed project development sprints with a 92% on-time feature delivery rate across multiple concurrent projects.
• ● Coordinated discovery workshops and user interviews to refine project scope and user requirements, resulting in a 30% reduction in claim processing time after project implementation.
• Directed a cross-functional team of 6 (engineers, designers, QA) through development, QA, and deployment phases on AWS infrastructure.
• ● Maintained project documentation, risk logs, and status reports to ensure transparency and proactive issue mitigation.
• ● Architected and refined database schemas alongside business logic to enhance transaction-heavy portals, boosting uptime and data integrity.
• ● Developed full-stack web applications using JavaScript, React, and Node.js, PHP enhancing user experience and functionality achieving average page load times under 2 seconds and 40% improvement in user engagement metrics.

Jun 2013 – Jan 2015 · 1 yr 7 mos · Kharar, Punjab, India · Remote

• ● Delivered 25+ custom web solutions for SME clients using WordPress and PHP, integrating advanced features including real-time notifications for 10,000+ users, payment gateways processing $500K+ in transactions, and automated workflows that decreased hands-on operational workload by 60%.
• ● Maintained 95%+ code coverage through comprehensive testing protocols, delivering flawless production releases in production deployments and reducing post-launch debugging time by 70%.

Dec 2012 – Jun 2013 · 6 mos · Sahibzada Ajit Singh Nagar, Punjab, India · On-site

• ● Collaborated with product lead to define and enhance user stories for client projects, resulting in 20% improvement in accuracy of technical effort estimations.
• ● Facilitated backlog grooming sessions and established acceptance criteria checklists, resulting in reduced development rework.

Jan 2012 – May 2012 · 4 mos · Ludhiana, Punjab, India · On-site

• Worked as part of the Research and Development (R&D) division, contributing to the team’s efforts in exploring and understanding the latest advancements and operational mechanisms of landline technology. Provided valuable support in identifying innovative solutions and staying up to date with industry developments.