Feb 2024 – Jun 2024 · 4 mos · Austin, Texas, United States

Oct 2023 – Apr 2024 · 6 mos · Austin, Texas, United States

Oct 2021 – Oct 2023 · 2 yrs · Austin, Texas, United States

Jan 2020 – Oct 2021 · 1 yr 9 mos · Austin, Texas Metropolitan Area

May 2018 – Jan 2020 · 1 yr 8 mos

Aug 2017 – May 2018 · 9 mos

Jan 2017 – Aug 2017 · 7 mos · Austin, Texas Metropolitan Area

Jan 2015 – Dec 2016 · 1 yr 11 mos

Jul 2013 – Jan 2015 · 1 yr 6 mos

Dec 2012 – Jul 2013 · 7 mos · Austin, TX

• Responsible for maintaining and growing a merchant services portfolio for American Bank of Texas to generate non-interest residual income for the bank and company.
• Actively acquired new customers via sales of various credit card processing products, services, and equipment via phone, email and face-to-face meetings.
• Developed deep relationships with bankers and lenders to generate leads for new and current bank clients
• Enhanced and strengthened bank and client relationships by offering merchant services on behalf of the bank in addition to other commercial banking services allowing merchants to bring all business finances under the bank’s suite of services
• Provided post sale implementation of products/services and offered full time, local support and service to resolve issues for new and existing merchants to ensure customer retention
• Completed a rigorous, multi-month sales training program to become an expert in the often-confusing credit card processing industry

Sep 2011 – Oct 2012 · 1 yr 1 mo · Austin, TX

• Served as Customer Engagement Manager to maximize customer retention, satisfaction, and advocacy for the Anonymous Communications product line.
• Performed trainings/launches, conducting advanced product support and performed proactive account "tune ups"
• Negotiated complex renewal contracts and resolved escalated scenarios of customer dissatisfaction and retention risk in support of the Account Management team.
• Served as Account Manager for highest value accounts and was directly responsible for their renewal booking
• Represented the company at key tradeshows, which served as best venue for concentrated customer interaction
• Served as key input in the product management process by synthesizing customer feedback for use in developing requirements and business cases

Jan 2009 – Dec 2011 · 2 yrs 11 mos

Sep 2007 – Jan 2009 · 1 yr 4 mos