Oct 2024 – Oct 2025 · 1 yr · On-site

Apr 2023 – Oct 2025 · 2 yrs 6 mos · On-site

• Handle all existing clients of WeCP, ensuring strong relationships and long-term success.
• Act as the primary POC for enterprise clients like Capgemini, UST, etc., ensuring seamless collaboration.
• Lead EBRs and QBRs to track customer milestones and showcase the value of our product.
• Work closely with sales, product, content, and support teams to drive customer success.
• Support the sales team as a product expert, assisting in demos and strategic conversations.
• Provide hands-on training and onboarding to ensure smooth adoption of our platform.
• Proactively resolve customer challenges, ensuring a seamless experience.
• Manage and mentor a team of Customer Success professionals, providing ongoing training and support.
• Continuously optimize CS processes for efficiency and operational excellence.

Jun 2022 – Jan 2023 · 7 mos · Bengaluru, Karnataka, India · Hybrid

• Built processes to identify and cultivate new business opportunities ( 1Cr+ ARR)
• Served as the POC for on-boarding of 10+ enterprise customers like Shell, Applied Materials, QuessCorp
• Vetted all leads as per criteria and respond to incoming RFIs and RFPs periodically
• Built and maintained strategic partnerships and client relationships to generate 40% Retention
• Led and scaled a team of 5+ global BDRs and monitoring their targets regularly
• Tracking all activities, conversations, and insights in our CRM and creating communication workflows

Feb 2020 – Nov 2021 · 1 yr 9 mos · Raipur, Chhattisgarh, India

• Owned B2B Sales and revenue generation (10+ Cr)
• Managed a team of 25+ sales representatives and CSMs to streamline sales process and achieve targets
• Collaborated with cross-functional teams to deliver exceptional guest experiences.
• Maintained and strengthened relationships with existing clients, ensuring repeat business.
• Devising sales funnels and analyzing key metrics to achieve quarterly targets
• Conduct tours of property to meeting planners and other potential customers

Dec 2016 – Aug 2019 · 2 yrs 8 mos · Pune Area, India

• Led a team of 6+ sales representatives to achieve weekly/monthly targets
• Single handedly generated a healthy sales revenue of 1.6Cr
• Looked after the sales life cycle; from engaging with the large volume of leads till the enrolment in the program
• Counseling parents on which course will be useful to their career progression
• Updated and maintained MIS reports
• Tracked and analyzed sales data, generating reports for management and identifying areas for improvement