May 2025 – Feb 2026 · 9 mos · Denver, Colorado, United States · Remote

• Owned day-to-day management and optimization of Impartner, Crossbeam, Salesforce, Gong, and Tackle.io to drive scalable partner engagement for internal and external teams.
• Designed and documented the end-to-end partner onboarding process in Impartner, built workflows, managed training resources, oversaw access provisioning, and tracked milestones, significantly reducing the cross-functional effort required to onboard new partners.
• Supported global partner program administration and tier maintenance, designed and documented a referral fee process to ensure accurate partner benefit delivery, and configured enablement pathways in Impartner to support program advancement.
• Led the full buildout and deployment of Sift’s AWS and Google Cloud marketplace listings, ensuring operational compliance and unlocking marketplace credit programs positioned to drive millions in revenue.
• Authored comprehensive SOPs for Sift’s marketplaces function, leading to over $1 million in marketplace revenue and reducing transaction time by more than half.
• Developed and delivered Crossbeam enablement sessions that increased sales team adoption and improved partner-sourced opportunity visibility across Sift.
• Authored and implemented full process documentation for all partner operations and established the foundation for a repeatable, scalable program.
• Partnered with revenue operations, finance, legal, and sales teams to design and document Sift’s end-to-end partner quote-to-cash process.
• Optimized deal registration workflows across partner teams to ensure accuracy, transparency, and ease of use while managing the Impartner-to-Salesforce workflow.
• Collaborated with the Sift BI team to develop a Looker partner billing dashboard that proactively monitored partner spend, preventing financial overages and ensuring millions in potential savings.
• Improved partnerships reporting consistency by cleaning up and standardizing legacy partner reporting structures.

Apr 2024 – May 2025 · 1 yr 1 mo · Denver, Colorado, United States · On-site

• Served as the primary point of contact for internal and external queries regarding partner enablement, partner portal, and performance reporting for Ping’s Delivery Approved and Delivery Readiness programs.
• Developed and maintained data models for Ping’s Delivery Approved Program, helping field sales and leadership identify technically qualified partners.
• Maintained regular cadences with Ping’s Delivery Approved Partners, reviewing program requirements, in-flight projects, and addressing open queries.
• Developed a Delivery Readiness check-in process, leveraging partner relationships from the Delivery Approved Program to establish key checkpoints throughout a partner-led implementation, ensuring deployment success.
• Collaborated with Channel Account Managers & Partner Enablement team to assess training needs and recommend tailored learning solutions for partners.
• Operationalized training recommendations by managing and distributing training vouchers to ensure effective partner upskilling.
• Partnered professional services teams to monitor and evaluate partner delivery performance.
• Collected and analyzed data from multiple business units to identify key drivers of partner churn.
• Initiated the development of a prescriptive process to mitigate churn, leveraging data insights to enhance partner implementation practices.

Mar 2022 – Apr 2024 · 2 yrs 1 mo · Denver, Colorado, United States · On-site

• Developed reporting frameworks to share insights with partners and leadership teams, enabling data-driven decision-making and program optimization.
• Authored comprehensive process documentation for the Ping Reseller program, providing clear, standardized procedures for the Channel Sales Team and Partner Community.
• Integrated reporting frameworks into the process documentation, enabling real-time tracking and analysis of program performance to inform decision-making and optimize outcomes.
• Assisted in the development of channel sales goals by analyzing partner capabilities and historical performance data.
• Collaborated with our Information Systems & Channel Programs teams to streamline and implement partner onboarding processes for Ping’s Reseller program.
• Coordinated with Information Systems, Strategic Programs, and Channel Programs teams to strategize and implement Salesforce enhancements, refining system functionalities, enhancing productivity, and improving reporting mechanisms.
• Conducted monthly reconciliations with the finance team, ensuring the alignment of channel revenue figures and verifying the accuracy of all corresponding reports.

Sep 2018 – May 2019 · 8 mos · Moorhead, Minnesota

• Wesley Shoults Agency

Apr 2018 – Mar 2022 · 3 yrs 11 mos · Denver, Colorado · On-site

• Licensed property and casualty account manager in the state of Colorado.
• Built automated dashboards in Excel VBA, Power BI, and SQL to analyze performance and KPIs.
• Established and implemented agency processes for onboarding, training, and performance reporting across a $6M+ portfolio.