Feb 2025 – Mar 2026 · 1 yr 1 mo · Sydney, New South Wales, Australia

• Presales and solution leadership role for capital markets solutions across APAC and the Middle East, supporting banks, CCPs, and institutional clients with solution design, product demonstrations, and RFP responses across post-trade and collateral management workflows.
• Acts as the key interface between clients, sales, product, and delivery teams to ensure solutions are commercially sound, operationally viable, and implementation-ready, while aligning regional client requirements with product strategy and delivery capabilities.

May 2022 – Feb 2025 · 2 yrs 9 mos · Sydney, New South Wales, Australia

• Engagement Manager responsible for leading customer engagements across cloud and managed services, aligning client business objectives with coordinated service delivery for SMB to enterprise customers.
• Key responsibilities and impact:
• Managed multiple concurrent customer engagements, acting as the primary point of contact and trusted advisor across onboarding, delivery, and ongoing operations
• Led and coordinated teams of cloud engineers to deliver projects and services in line with agreed scope, timelines, and agile delivery practices
• Partnered with customers to define onboarding plans, delivery schedules, and success criteria, ensuring smooth transitions into managed services
• Provided governance, reporting, and escalation management to maintain service quality, customer confidence, and long-term relationships
• Produced regular service reviews, operational reports, and value-focused updates to demonstrate outcomes and ongoing service value
• Collaborated with engineering teams on backlog prioritisation, issue resolution, and root-cause analysis within active customer engagements

Jan 2018 – May 2022 · 4 yrs 4 mos · Sydney, Australia

• Promoted into a delivery leadership role bridging sales, professional services, and solution delivery across capital markets engagements, supporting both on-premise and cloud (SaaS) implementations.
• Key responsibilities and impact:
• Acted as the primary interface between Sales and Professional Services, supporting sales opportunities and shaping delivery approach during pre-contract phases
• Led commercial discussions and delivery scoping, including preparation of Statements of Work (SOW) and Estimates at Completion (EAC) for T&M and fixed-price engagements
• Produced implementation estimates and delivery plans for professional services and large-scale transformation programs
• Owned end-to-end delivery of multiple concurrent engagements, ranging from small professional services projects to large-scale on-premise to cloud migration programs (circa $2M)
• Collaborated with product, development, and support teams to resolve delivery risks and execution issues
• Worked closely with the APAC Solution Delivery Manager on resource planning, utilisation, and forecasting for current and prospective engagements

Mar 2015 – Apr 2018 · 3 yrs 1 mo · Sydney, Australia

• Senior consultant delivering enterprise implementations of collateral management and liquidity solutions for global financial institutions.
• Key responsibilities and impact:
• Delivered end-to-end implementations of collateral management and cash & liquidity management platforms for capital markets clients
• Led project initiation, requirements analysis, solution configuration, testing, and production rollout
• Supported pre-sales activities, including solution workshops, technical input, and implementation scoping
• Developed system components and reporting using C#/.NET and SSRS, alongside configuration and integration activities
• Authored design documentation, deployment guides, and operational handover materials
• Advised clients on operational workflows, application integration, and middleware considerations post-implementation

Mar 2012 – Mar 2015 · 3 yrs · Sydney, Australia

• Senior consultant within IBM Software Group (Risk Analytics), specialising in enterprise collateral management solutions following IBM’s acquisition of Algorithmics.
• Key responsibilities and impact:
• Served as a Subject Matter Expert for IBM Algo Collateral (v5), supporting enterprise implementations for financial institutions
• Delivered end-to-end system implementations, including requirements analysis, solution design, configuration, testing, and production rollout
• Supported presales activities, providing technical and functional input into sales opportunities and solution proposals
• Led project initiation and delivery activities, including stakeholder coordination and implementation planning
• Produced solution design documentation, deployment guides, and operational handover materials
• Provided advanced client support and advisory services on collateral workflows and platform usage post-implementation
• Contributed to reporting and solution extensions using C#/.NET and SSRS, alongside configuration and integration activities

Feb 2012 – Mar 2012 · 1 mo · Sydney, Australia

• Joined Algorithmics shortly before the acquisition of the Algo Collateral business by IBM. Role transitioned into IBM Software Group (Risk Analytics), with responsibilities and scope continuing as part of the IBM Senior Consultant role.

Jun 2010 – Dec 2011 · 1 yr 6 mos · Sydney, Australia

• Supported enterprise system implementations through requirements analysis, delivery coordination, documentation, and stakeholder engagement, working closely with clients, delivery teams, and third-party vendors.

Mar 2009 – May 2010 · 1 yr 2 mos · Sydney, New South Wales, Australia

• Led a small development team delivering and maintaining .NET-based systems, combining hands-on development with team leadership, process improvement, and cross-functional collaboration.

Feb 2006 – Mar 2009 · 3 yrs 1 mo · Sydney, New South Wales, Australia

• Senior developer and team lead responsible for delivering and supporting business-critical systems, managing day-to-day development activities, and coordinating with vendors and internal stakeholders.

Jun 2003 – Feb 2006 · 2 yrs 8 mos · Sydney, New South Wales, Australia

• Delivered and maintained in-house business systems, progressing into a deputy team leadership role with responsibility for mentoring junior developers and supporting delivery activities.

Jun 2000 – Jun 2003 · 3 yrs · Sydney, New South Wales, Australia

• Early-career software developer maintaining internal web-based systems and client-facing applications.