Joanna Masorz

Operations Associate

Albi, Occitanie, France11 yrs experience

Key Highlights

Nearly a decade of experience in technical account management.
Expertise in email strategy and customer engagement.
Strong focus on building relationships and delivering impactful solutions.

Stackforce AI infers this person is a Technical Account Manager with expertise in SaaS and customer engagement strategies.

Contact

Skills

Other Skills

Email DeliverabilityData analysisMarketing AutomationProject ManagementBusiness ReviewsEmail StrategyBusiness Case PreparationEnterprise AccountsCustomer ExperienceEmail Marketing SoftwareDigital MarketingTechnical ServicesContract ManagementContract NegotiationNew Business Development

About

Technical Account Manager with nearly a decade of hands-on experience across pre-sales, implementation, customer success, and support. I help enterprise clients grow and drive revenue by making smart use of digital and omnichannel platforms. Passionate about email strategy, deliverability, and using CPaaS to level up customer engagement. I’m all about building strong relationships, understanding the real needs behind the ask, and delivering solutions that actually make a difference.

Experience

11 yrs

Total Experience

1 yr 5 mos

Average Tenure

1 yr

Current Experience

Batch

Senior Deliverability Manager

May 2025 – Present · 1 yr

Zendesk

Technical Account Manager

Jun 2024 – Apr 2025 · 10 mos

Bird

2 roles

Senior Technical Account Manager

Promoted

Jan 2024 – May 2024 · 4 mos

Technical Account Manager

Jun 2022 – Dec 2023 · 1 yr 6 mos

Sagitari

Head of Client Services

Sep 2021 – Jun 2022 · 9 mos

Expertsender

Account Manager

Jan 2020 – Aug 2021 · 1 yr 7 mos · Gdynia, woj. pomorskie, Polska

Alexander mann solutions

2 roles

Lead Specialist

Promoted

Oct 2019 – Jan 2020 · 3 mos

Senior Coordinatior

Sep 2017 – Oct 2019 · 2 yrs 1 mo

Inpost france

Technical Support Specialist

Mar 2015 – Jun 2017 · 2 yrs 3 mos · Kraków, woj. małopolskie, Polska

Institute of geological sciences, polish academy of sciences

Scientific Researcher

Jan 2014 – Jun 2014 · 5 mos · Kraków, woj. małopolskie, Polska

Education

Jagiellonian University

Master's degree — Geology

Jan 2015 – Jan 2017

University of Gdansk

postgraduate studies — GIS - Geographic Information System

Oct 2019 – Feb 2021

Jagiellonian University

Bachelor's degree — Geology

Jan 2012 – Jan 2015

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