Nov 2020 – Sep 2021 · 10 mos · India · Remote

• Led a team of Academic Associates towards successful delivery of upGrad’s Data Science certificate and diploma programs to 4000+ learners;
• Oversaw successful execution of key tasks within stipulated timelines, which include publishing of curriculum-content; assessments of learner-submitted assignments and case-studies; scheduling of live-sessions by industry experts; and satisfactory resolution of student-queries;
• Oversaw arrangement of third-party proctored examinations, and preparation of grade-sheets;
• Oversaw generation of purchase-orders for vendors;
• Liaised with internal and external stakeholders, including partner institutions, the Content Development team, the Student Success team, the Finance department, industry experts, and third-party vendors;
• Planned capacity of internal and external resources, and actively participated in the recruitment, on-boarding and training of new resources;
• Partook in the planning and launch of new programs;
• Handled internal and external escalations;

Jul 2020 – Oct 2020 · 3 mos · India · Remote

• Managed Xspertto's 10-member strong India team, overseeing operations spanning 6 functions;
• Ensured timely and quality project execution & delivery under Xspertto's suite of 8 service-types, to its MSME clients in Canada, and, the U.S.A;
• Directly assisted co-founders with Strategic Planning;
• Developed standard operating procedures (SOP);
• Responsible for employee on-boarding, training, and performance assessment;
• Developed and executed Content Marketing, and, Referral Marketing strategies;
• Co-developed company policies & procedures with Xspertto's Legal and HR departments;

Jul 2018 – Aug 2018 · 1 mo · Lisbon Area, Portugal

• Developed a Product Development & Management framework for the development of future products/services; impacting LeasePlan Portugal's fleet of 100,000+ vehicles;
• Developed a business case for a particular product aimed at increasing customer-retention;
• Prepared documentation for seeking approval from the parent-organization for development of new products/services;

Sep 2017 – Dec 2017 · 3 mos · Warsaw, Masovian District, Poland

• Authorized investigations conducted by 10 FIU Analysts for escalations of suspicious financial activities of the Citigroup's NAM clientele;
• Supervised Quality Assurance (QA) amendments to case-investigations by FIU Analysts;
• Trained 4 FIU Operations Analysts on new product-types;
• Oversaw a 15-member-strong team's timely completion of departmental training;

Jul 2015 – Aug 2017 · 2 yrs 1 mo · Warsaw, Masovian District, Poland

• Investigated 3,000+ Citigroup accounts to detect and escalate suspicious financial activity;
• Rated a ‘Highly Effective’ employee in the year-end assessment (2016-2017);
• Trained New-Hires in the Global Consumer Business sector;
• Led strategic planning of team’s operations, under a pilot-project in 2016;