Divya Deka

Business Development Manager

Bengaluru, Karnataka, India8 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Extensive experience in account management and sales.
Strong advocate for customer success and relationship building.
Innovative thinker with a focus on digital marketing strategies.

Stackforce AI infers this person is a Digital Marketing and Customer Success professional with a strong background in B2B sales.

Contact

Skills

Core Skills

Digital MarketingCustomer SuccessRecruitment AnalysisData IntegrityAccount ManagementSalesBusiness Development

Other Skills

Data AnalysisMarketing StrategyCustomer AdvocacyRelationship ManagementAmazon AdvertisingData ManagementHR ToolsProblem SolvingOperational ManagementCustomer Relationship ManagementSales StrategyLead GenerationTrainingCommunication SkillsProduct Demonstration

About

A highly passionate people person who gets job satisfaction by doing highest deliverables towards my work. I believe in working together with the team where everybody shares the same wavelength. With me you will get an extensive experience in account management, sales and digital marketing.I am a customer success person who care and emphasise with each and every feeling of the customers and my partners that am associated with. I am also an innovator who likes to give the organisation all the knowledge and skills I have gained all these while

Experience

8 yrs 8 mos

Total Experience

2 yrs 2 mos

Average Tenure

3 yrs 10 mos

Current Experience

Amazon

2 roles

Advertising Account Manager

Sep 2024 – Present · 1 yr 7 mos · Bengaluru, Karnataka, India

Advertising Account Specialist

Jun 2022 – Present · 3 yrs 10 mos · Bengaluru, Karnataka, India

Analyze data trends, performance and leverage the understanding of marketing and Amazon’s advertising solutions to create a holistic marketing startergies for brands by working with the senior decision maker from the customer side
Act as the advertiser’s advocates to evangelize for their success working with Amazon by partnering with product, sales, support and global technology teams to drive advertiser’s success on Amazon’s advertising platform
Establish a long and profitable stratergic relationships with the partners and the advertisers contributing to the overall growth and success of Amazon’s business by expanding our reach on the advertisers
Establishing myself to be the key member of the advertising development team to contribute towards Amazon digital marketing platform
Throrough knowledge on Amazon Advertising

Data AnalysisMarketing StrategyCustomer AdvocacyRelationship ManagementAmazon AdvertisingDigital Marketing+1

Kaseya

Account Manager

Jan 2022 – May 2022 · 4 mos · Bengaluru, Karnataka, India · On-site

Accenture

Subject Matter Expert (Recruitment Analyst)

May 2020 – Dec 2020 · 7 mos · Mumbai, Maharashtra, India · On-site

> Drive to work for maintaining the employee data records .
> Working with Operation Management ,Interviewing, Business Process Development, Organizational Development.
> Primary interaction with the Offshore, Onshore teams including Supervisors
>Analyzing and solving of lower-complexity problems on day to day basis.
> Extensive working in WORKDAY and SNOW with ample knowledge on Workday Recruiting
>Ensure data integrity within Workday
>Checking correct entry of data into HR system and audits for accuracy Set and monitor service levels
> Working extensively on the HR tool and also productivity tools and also working on SOP's.
> Working as a SPOC for resolving escalations on the tools faced by the peers

Data ManagementHR ToolsProblem SolvingOperational ManagementRecruitment AnalysisData Integrity

Dell technologies

3 roles

Sales Operations Specialist - India SMB

Jun 2019 – May 2020 · 11 mos · Bengaluru, Karnataka, India

Account Manager 2

Jun 2018 – Jun 2019 · 1 yr · Bengaluru, Karnataka, India

Account Manager

Jun 2016 – Jun 2018 · 2 yrs · Bengaluru, Karnataka, India

>Drives inbound and outbound calls, emails, and quote requests to focus on maintaining and expanding customer relationships as well as increasing conversion gains with existing and new customers
>Acts as a trusted business advisor to the customer and utilizes the knowledge of Dell Services products, technology, and tools to help customers grow & thrive
>Recommends services solutions considering customer needs and Dell interests
>Stays abreast of current industry trends and how Dell’s customers are being impacted to help solve specific market challenges in targeted segments
>Engages cross-functional resources, regardless of geographic location, in order to achieve goal/ meet customer needs
>Effectively prioritizes multiple demands while ensuring customer needs are met
>Makes decisions based upon an appropriate amount of information/data analysis
>Currently also helping the agency name Kestone on behalf of Dell to give trainings to the ISR to drive revenue and also closely looking into the process of lead generation to expand the business for Dell

Customer Relationship ManagementSales StrategyLead GenerationTrainingAccount ManagementSales

Byju's

Business Development Associate - Internship

Jan 2016 – Jun 2016 · 5 mos · Bengaluru · On-site

Think & Learn is the company behind the brand “BYJUS Classes”.
As a business development associate was responsible to take Byjus’s products and affiliated services to the customers. Few of the skills that I developed with this Internship role included :
Very Good Communication Skills
Ability to hold a conversation;
Ability to give product demo and explain the technology behind
Ability to counsel prospects on various career options
Comfortable with using basic computing tools like Google Drive, MS Office, etc.

Communication SkillsProduct DemonstrationCounselingBusiness Development