Richa S.

Account Manager

Bengaluru, Karnataka, India7 yrs 1 mo experience

Key Highlights

  • Achieved 120-140% quota attainment consistently.
  • Developed strategic account plans for enterprise clients.
  • Improved customer retention through consultative selling.
Stackforce AI infers this person is a SaaS sales professional with expertise in account management and customer retention.

Contact

Skills

Core Skills

Account ManagementCustomer RetentionSales ManagementForecastingRevenue GenerationLead GenerationBusiness Development

Other Skills

RenewalsUpsellingCross-SellingContract NegotiationStrategic PlanningInternational SalesOutbound SalesLead QualificationProspect ResearchNegotiationGrowth StrategiesProspecting SkillsSoftware SalesDeal ClosureRelationship Building

About

SaaS sales professional with 7+ years of experience driving new business development, customer expansion, and strategic account growth across territories. Proven track record of 120–140%+ quota attainment, leading initiatives that improved adoption, retention, and revenue across mid-market and enterprise segments. Known for a customer-centric approach, consultative selling, and strategic thinking to identify and execute growth opportunities. Skilled at working autonomously, navigating complex buying cycles, and aligning product value with customer outcomes.

Experience

7 yrs 1 mo
Total Experience
1 yr 8 mos
Average Tenure
4 mos
Current Experience

Confluent

Account Manager

Jan 2026Present · 4 mos · India

  • Responsible for meeting and exceeding quarterly renewal and expansion targets by increasing consumption of Confluent's platform within existing enterprise accounts in India.
  • Foster strong, strategic relationships with C-level stakeholders, architects, and technical leaders to map Confluent’s capabilities to specific business goals, ensuring high retention and ROI.
  • Develop tailored account strategies and coordinate internal teams—including Solutions Engineers, Customer Success Managers, and Professional Services—to overcome adoption blockers, manage risks, and ensure successful, long-term technical implementation.
RenewalsCustomer RetentionUpsellingCross-SellingContract NegotiationAccount Management

Career break

Caregiving

Oct 2025Dec 2025 · 2 mos · New Delhi, Delhi

Jumpcloud

Account Manager

May 2025Oct 2025 · 5 mos · Bengaluru · Hybrid

  • Worked on a portfolio of mid-market and enterprise customers, achieving net revenue retention through renewals and expansions.
  • Developed and executed strategic account plans, leveraging data insights to identify new revenue opportunities
  • Partnered with Success & Renewal teams to boost product adoption, improving customer health scores and retention.
  • Delivered accurate revenue forecasting to senior leadership, ensuring clarity on renewal and upsell pipelines.
Account ManagementRenewalsCustomer RetentionUpsellingCross-SellingContract Negotiation+1

Rippling

Account Executive

Jul 2024Apr 2025 · 9 mos · Bengaluru, Karnataka, India · Hybrid

  • Acted as a trusted advisor for Rippling’s solutions, driving 100–120% quota attainment through consultative selling.
  • Improved forecast accuracy by 15% and outbound-to-demo conversion by 30% via data-driven targeting and message refinement.
  • Worked autonomously to pilot new sales plays, which were later adopted by broader regional teams.
  • Took ownership of sales initiatives, including building custom competitive battlecards and new objection-handling scripts, resulting in improved conversion efficiency and sales team enablement.
International SalesOutbound SalesStrategic PlanningLead QualificationLead GenerationProspect Research+3

Saas labs

3 roles

Senior Account Executive

Promoted

Sep 2021Mar 2024 · 2 yrs 6 mos

  • Owned the full sales cycle across the UK and EMEA for JustCall & Helpwise, managing key strategic accounts and consistently exceeding 135–140% of quarterly targets, driving $1.8M+ in new ARR from mid-market to enterprise segments.
  • Improved win rates by 22% by customizing pitches and demos to address regional compliance, GDPR, and procurement frameworks, enabling deeper engagement with C-level executives in complex deals.
  • Partnered cross-functionally with Product, Marketing, and Customer Success teams to localize go-to-market campaigns, increasing lead-to-opportunity conversions by 45%, and developed scalable playbooks to enhance forecasting accuracy and customer experience.
Account ManagementGrowth StrategiesNegotiationRevenue GenerationProspecting SkillsSoftware Sales+4

Account Executive

Promoted

Aug 2020Aug 2021 · 1 yr

  • 1st SDR to be promoted to an AE in less than a year
  • Owned end-to-end deal cycles in APAC/ANZ, closing $50K+ ARR deals and achieving 30% upsell growth through proactive account management.
  • Identified and developed new business through targeted outreach and customer discovery, increasing demo-to-close conversion by 25%.
  • Built a $100K+ ARR pipeline via strategic prospecting and networking.
  • Collaborated cross-functionally to enhance campaign efficiency and pipeline health, improving qualified lead conversion by 20%.
  • Handled complete sales lifecycle of inbound SMB leads - smart qualification and discovery, maintaining relationships with partners, conducting initial product demos, nurturing clients to closure.
  • Brainstormed with marketing and product teams for product promotion and deal positioning.
Growth StrategiesNegotiationRevenue GenerationSoftware SalesInside SalesDeal Closure+2

Sales Development Representative

Feb 2020Jul 2020 · 5 mos

  • 1st SDR hire, built the inside sales motion from the ground up.
  • Generated and qualified leads through multi-channel outreach, consistently exceeding KPIs.
  • Partnered with AEs to refine outreach strategies and drive higher conversion to demos and opportunities.
  • Leveraged platforms like Hunter.io, UpLead, and G2 to uncover new business opportunities and expand outbound pipeline.
Inside SalesLead QualificationRelationship BuildingBusiness DevelopmentLead Generation

Xceedance

Underwriting Analyst

Jun 2018Feb 2020 · 1 yr 8 mos · Gurugram, Haryana, India · On-site

  • Facilitate the underwriter with necessary data compilation as per the requirement.
  • Establish a trusted and strategic relationship with each assigned account to drive the continued value of the services.
  • Analyze client experience data. (Loss, revenue, and premium history).
  • Monitor utilization alerts and establish response plans and activities, to meet the target deadlines.
TeamworkTime ManagementManagement Consulting

Peoplekapital consulting pvt. ltd.

Business Analyst

Jun 2017Aug 2017 · 2 mos · Gurugram, Haryana, India · Remote

  • Focus on Talent Acquisition through digital market research (LinkedIn) and wrote articles on news/current happenings on recruitment for PeopleKapital.

Marico limited

Campus Ambassador - Livon

Jul 2016Nov 2016 · 4 mos · New Delhi, Delhi, India · On-site

  • Direct sales & marketing for Livon, a hair product of Marico India Ltd., and also prepared customer surveys and reports based on it.

Education

Hansraj College

Bachelor of Arts - BA (Hons) — Economics

Jan 2015Jan 2018

St. Michael's Sr. Sec. School

Jan 2008Jan 2015

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