Zuhaib Mirza

Business Development Executive

Delhi, India15 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in exceeding revenue quotas.
Expert in building long-term customer partnerships.
Strong leadership in managing high-performing teams.

Stackforce AI infers this person is a SaaS Customer Success Leader with a strong focus on revenue growth and team management.

Contact

Skills

Core Skills

LeadershipCustomer SuccessRevenue GenerationSalesBusiness Development

Other Skills

Team BuildingSales ManagementProcess ExcellenceExceeding QuotasCustomer EngagementUpsellingLead QualificationSales ProcessesBusiness PlanningBusiness Relationship ManagementCustomer AcquisitionDirect SalesSaaS SalesRevenue & Profit GrowthCustomer-Focused Selling

About

Experienced Business Leader with 15 years driving growth, including 6 years leading Customer Success teams. Currently managing 12 Customer Success Managers focused on strategic account management, cross-functional collaboration, and customer lifecycle optimization. Skilled in scalable success strategies, coaching and aligning customer goals with business outcomes. Proven track record in improving KPIs such as upsell, cross-sell, retention, and satisfaction. Experienced in business reviews, account management and building long-term customer partnerships. Known for proactive leadership, data-driven decisions, and continuous improvement.

Experience

15 yrs 9 mos

Total Experience

3 yrs 11 mos

Average Tenure

8 yrs 11 mos

Current Experience

Adobe

2 roles

Manager, Digital Sales

Promoted

Dec 2019 – Present · 6 yrs 5 mos

Exceeded a $7M annual revenue quota for Adobe's Creative and Document Cloud QoQ.
Managed and coached 12 CSMs, reducing attrition through improved outreach and value proposition.
Collaborated with cross-functional teams (Product, HR, Recruitment) to align sales strategy and company vision.
Improved business performance by institutionalizing new sales processes and incentive policies.
Drove accountability and development through quarterly goal setting and performance appraisals.
Cultivated a high-performing team with a focus on skill-building and career progression.

LeadershipTeam BuildingCustomer Success

Customer Success Manager

Jun 2017 – Dec 2019 · 2 yrs 6 mos

Exceeded a $150k quarterly quota by an average of 25% over 2.5 years by cross-selling and upselling to a portfolio of existing Adobe customers.
Cultivated strategic customer relationships, aligning with business goals to drive consistent growth and profitability.
Mentored new hires by providing comprehensive product training and sales process guidance, which accelerated their ramp-up time and improved team performance.
Proactively resolved customer issues and concerns, ensuring high satisfaction and seamless customer experience.

Customer SuccessExceeding QuotasSales

Cvent

Business Development Associate | Event Solution | PaaS

Apr 2015 – Jun 2017 · 2 yrs 2 mos · Gurgaon, India · On-site

Drove sales of event management solutions, achieving significant market growth in Australia.
Identify and qualify leads, assist in determining potential clients, scheduling meetings, inviting them for trade shows, product seminars & online
Mentored 8 new sales hires across Australia and Singapore, accelerating their ramp-up time.
Partnered with Australian counterparts to consistently exceed new business quotas.

UpsellingRevenue GenerationBusiness DevelopmentSales

Span international

Business Development

Oct 2014 – Apr 2015 · 6 mos · New Delhi Area, India · On-site

Spearheaded business development and client management for Span International, driving growth for a family-run business specializing in diverse paper products.

Business DevelopmentBusiness Planning

Citibank india

3 roles

Assistant Manager

Promoted

Jan 2014 – Sep 2014 · 8 mos

Managed a portfolio of 15-20 MNC’s Suvidha Corporate Relationship. I was responsible for catering to the financial requirements of the companies assigned to me. Successfully oversaw sales & marketing activities within the assigned corporate which helped in selling & marketing Citibank’s financial products & resulted in higher revenue for the bank.
Played a key role in Marketing, Corporate Sales, Business Development, Managing Suvidha Corporate Relationship, Cross Selling, & Handling corporate queries & grievances at Citibank
Generated business from Expatriate Managers of MNC’s.

Business Relationship ManagementCustomer AcquisitionBusiness Development

Senior Universal Banker

Promoted

Jan 2012 – Dec 2013 · 1 yr 11 mos

Generated opportunities and sales across practice verticals HNI accounts, Personal loans, Corporate Cards, Credit cards, Value added debit cards & Ready credit facilities.
Prepared and delivered successful presentations to senior and middle management level prospects. Developed positive relationships with potential clients, established their business needs and developed solutions based around financial products.