Vishal Krishnamurthy

CEO

Dubai, United Arab Emirates21 yrs 7 mos experience
Highly StableAI Enabled

Key Highlights

  • 22+ years in CX and Partner Solutions Consulting
  • 85%+ client retention rate across multiple regions
  • Led multimillion-dollar CX transformations
Stackforce AI infers this person is a SaaS and CX transformation expert with extensive experience in enterprise solutions.

Contact

vishal.krishnamurthy@gmail.comLinkedIn

Skills

Core Skills

Solutions EngineeringGo-to-market StrategyPresalesSolutions ConsultingTeam LeadershipConsultative SellingProduct DemonstrationProduct StrategyDigital TransformationProject ManagementBusiness AnalysisCustomer Relationship Management (crm)

Other Skills

Sales SupportSolution DesignBusiness AcumenBusiness ProcessTeam ManagementCustomer Experience ManagementCXO level engagementProduct ManagementService DeliveryRequirements AnalysisBusiness IntelligenceSoftware Project ManagementQuality AssuranceEnterprise SoftwareIT Strategy

About

I’m a CX and Partner Solutions Consulting leader with 22+ years across Presales, Consulting, AI-CX Advisory and GTM Strategy in the Middle East, India and Africa. I specialize in simplifying complex problems, shaping customer experience transformation, and building high-performing teams that influence at the C-suite. My approach blends deep domain expertise, strategic thinking enabling partners, customers and sales teams to collaborate effectively. I’ve led Presales and Solution Advisory teams, supported multimillion-dollar ($35M+ in BoB and $10M+ in ARR across the UAE, Oman, and Africa with an 85%+ client retention rate) regional pipelines, driven major CX transformations, and built strong partner ecosystems across SaaS and on-prem technologies. I thrive in roles where advisory leadership, trust-building, cross-functional collaboration and long-term customer value creation come together. SKILLS - Leadership & Strategy -> Presales Leadership, GTM Planning, CX Transformation, Stakeholder Engagement - AI Applications -> AI Agents building across Microsoft Copilot Studio, Kore AI work service/ work, Cognigy and Genesys AI Guides. - CX Platforms & Tech — Oracle CX (Adtech, Martech, Sales, Service, Field Service, CDP), Genesys, Sprinklr, Siebel CRM - Industries: BFSI, Telecom, Retail, Travel & Transportation

Experience

21 yrs 7 mos
Total Experience
3 yrs 10 mos
Average Tenure
3 mos
Current Experience

Semrush

Solution Engineering Leader - International (E)

Feb 2026 – Present · 3 mos · Dubai, United Arab Emirates · Remote

  • Leading an all-star Solutions Engineering team to drive Semrush's Enterprise business growth in the EMEA and JAPAC regions.
  • Developing the Solutions Engineering organization to effectively pivot towards large accounts across the territory.
  • Supporting go-to-market strategies and sales motions for innovative AEO, SEO & Data solutions in the evolving search and visibility landscape.
Solutions EngineeringGo-to-Market StrategySales Support

Teknowledge middle east

AI- CX Presales Lead

Jun 2025 – Feb 2026 · 8 mos · Dubai, United Arab Emirates · On-site

  • Manage Presales for Genesys, Microsoft CCaaS, Kore.ai and Cognigy – all leading platforms in the Conversational AI / CCaaS space
  • Define scope of work for delivery teams/partners across products
  • Review and improve PS proposals for RFPs based on past experience in similar roles with delivery organizations
  • Maintain relationships with SE & PS leaders across the enterprise solutions in the region
PresalesSolution DesignSolutions Consulting

Sprinklr

2 roles

Senior Manager - Solution Consulting

Promoted

Sep 2022 – Apr 2025 · 2 yrs 7 mos · Dubai, United Arab Emirates

  • Key Achievements
  • Achieved revenue growth - YoY 20% with new logos and installed base cross-sell/upsell.
  • Scaled the SC team by 100% ; coached and mentored the SC team to achieve their personal and professional objectives
  • Keynote Speaker at 5 Sprinklr and Partner country marketing events to assist lead generation and eventual business growth.
  • Trained 5 partners on Sprinklr business pitch to grow business.
  • Collaborated with ecosystem leadership to support business growth.
Team LeadershipSolutions ConsultingBusiness Acumen

Principal Solution Advisor

Jan 2022 – Aug 2022 · 7 mos · Dubai, United Arab Emirates

  • Individual Contributor role – Worked with leaders in key accounts to provide solution advisory and technical presentations to prospects in Banking and Telco industries in UAE, Oman and Africa.
  • Achieved approx 2 MUSD ARR during FY23.
  • Co-authored talk tracks, business use cases and demo stories for Industry Pods for BFSI and Telcos
  • Built technical champions and enhanced customer network in several regional accounts
Product DemonstrationBusiness AnalysisConsultative Selling

Oracle

3 roles

Director - CX Solutions - BD and Strategy - GCC & KSA

Promoted

Apr 2018 – Jan 2022 · 3 yrs 9 mos

  • Developed strategic sales programs to support revenue growth of CX solutions for a book of business of 30 MUSD ARR.
  • Led CX events and thought leadership sessions engaging C-suite executives and partners driving high awareness and lead generation.
  • Managed the Siebel IB to SaaS conversion program for the ECEMEA region ensuring customer stickiness and migration to SaaS
  • Expanded pipeline through whitespace analysis using strategic sales programs and sales playbooks in the GCC and KSA region
  • Successfully executed 10 online CX events and thought leadership sessions engaging C-suite executives and partners to. (During COVID)
Go-to-Market StrategyProduct Strategy

Principal Sales Consultant - Digital Experience Solutions

Promoted

Dec 2014 – Apr 2018 · 3 yrs 4 mos

  • Achieved 5 MUSD ARR across 2 years through execution of digital experience roadmaps for enterprise clients across top 30 strategic clients pan-India.
  • Led & executed CX presentations, demos and roadmap discussions for large enterprise clients to facilitate CX transformation achieving 1 MUSD ARR in Southern India.
Digital TransformationProduct DemonstrationBusiness Process

Senior Application Sales Consultant

Nov 2012 – Nov 2014 · 2 yrs

  • In my role as a Senior Application Sales Consultant at Oracle Corporation in Bangalore, I was responsible for account management, business development, and solution development for social and customer relationship management. I successfully prepared and performed client demos, responded to client needs, and provided sales support to drive business growth.

Cognizant technology solutions

2 roles

Manager - Projects

May 2012 – Nov 2012 · 6 mos

  • Participated in services presales activities for CRM solutions with RFP responses / technical demos, setting up telco competency centres etc.
  • Led and executed more than major Salesforce SFA and Siebel transformation projects across Banking and Telco industries with revenue > 5 MUSD such as Techno functional consultant, Project and Program management.
  • Mentored junior resources for best practices with project execution.
Project ManagementBusiness AnalysisTeam Management

Senior CRM Consultant

Apr 2010 – Apr 2012 · 2 yrs

  • Led requirements and high-level design deliverables in complex projects.
  • Mentored resources for best practices in requirements gathering.
  • Contributed to the organization with proposals' response and hiring candidates for BA/FC roles.
Project ManagementCustomer Relationship Management (CRM)

Cbeyond

Lead IT Analyst

Apr 2010 – Apr 2012 · 2 yrs · Atlanta, Georgia, United States

  • Led complex IT projects involving a paradigm shift in the business model.
  • Contributed to solution discussions for SFA and order management projects in the Siebel arena.
  • Improved workforce efficiency as a contributor to the Analyst Task improvement team.

Infosys technologies ltd.

Senior Consultant- CRM

May 2004 – Apr 2010 · 5 yrs 11 mos · United States

  • Led requirements and high-level design deliverables in complex projects at Infosys Technologies Ltd.
  • Mentored resources on best practices for requirements gathering and contributed to proposals' responses.
  • Played a key role in hiring candidates for BA/FC roles, ensuring the team's success.

Education

SYMBIOSIS INTERNATIONAL UNIVERSITY

MBA — Marketing

Jan 2002 – Jan 2004

Bharati Vidyapeeth

B.E — Electronics & Telecommunication

Jan 1997 – Jan 2001

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