Sep 2023 – Apr 2024 · 7 mos · Sydney, New South Wales, Australia · Remote

• Led strategic marketing and partnership initiatives for multiple clients, focusing on business growth and brand visibility.
• Developed and executed end-to-end marketing campaigns, including digital, field, and account-based marketing, resulting in a 15–20% increase in lead generation.
• Designed partner engagement programs to strengthen alliances, drive joint marketing initiatives, and uncover new business opportunities.
• Collaborated with internal teams and stakeholders to create thought leadership content, case studies, and customer success stories for campaigns.
• Conducted market research and competitor analysis to inform marketing strategies and positioning.
• Managed campaign performance tracking and reporting, ensuring measurable ROI and insights for strategic decision-making.
• Mentored and guided junior team members on marketing execution, campaign planning, and partnership management.
• Supported pre-sales and business development efforts by aligning marketing initiatives with sales pipeline priorities.

Mar 2023 – Sep 2023 · 6 mos · Sydney, New South Wales

Jun 2022 – Feb 2023 · 8 mos · Greater Sydney Area

• Being head of NGO business responsible for creation of GTM strategies for NFP partners.
• Working closely with the Alliance team across all partners, both supporting and also leading various
• aspects of Partner Management and Partner Sales Generation
• Manage stakeholder relationships with partners
• Collaborate closely with partners, Alliances, Sales and Marketing teams to drive joint business plans &
• sales and their workstreams
• Create and manage cadence of partner performance reporting, executive reviews and key meetings
• Work closely with Sales and partner sales teams to facilitate joint customer engagement, joint sales opportunity mapping, and field sales coordination
• Create and execute demand generation activities with partners and internal teams that drive pipeline resulting in growth for the partner business
• Working closely with partners and internal teams to drive creation of partner success content such as new customer success stories, go-lives, and thought leadership
• Work closely with Partner Engagement Team to support initiatives
• Manage multiple, complex timetables and deadlines successfully in a collaborative and fast paced environment

Oct 2019 – Apr 2022 · 2 yrs 6 mos · Sydney, Australia

• Responsible to manage third party contracts.
• Review account end-to-end processes
• Developed and maintained strong external relationships, improving partner satisfaction and process efficiency.
• Resolve complaints in accordance with company guidelines.
• Maintaining and developing external and internal relationship with insurance companies, vendors
• and other third parties.
• Attending meetings with stores and insurance companies where applicable.
• Providing training to the stores for any new development in vision services..
• Maintain strong links to B2B & operations team

Apr 2018 – Feb 2019 · 10 mos

• Developed highly empathetic client relationship and earned reputation for delivering exceptional customer service.
• Managing operational risk and spearheading efforts towards branch audit compliance.
• Developing and executing targeted business initiatives that drive customer growth, achieve sales objectives, and enhance bottom-line profits.
• Responisble for all revenue generating activities,event & campaign.
• Consultation with clients to evaluate needs and determine best financial options.

Apr 2016 – Mar 2018 · 1 yr 11 mos

• Respond to questions and concerns about services and escalate calls appropriately.
• Consistently improve customer satisfaction through expert resolutions of conflicts, issue and concern.
• Developed highly empathetic client relationship and earned reputation for delivering exceptional customer service.
• Portfolio management of around 600 ETB customers.
• Acquire new customers through referrals, walk in customers and existing database.
• Answer customer telephone calls regarding existing accounts.
• Consult with customers to evaluate needs and determine best options.

Jun 2013 – Mar 2016 · 2 yrs 9 mos

• Carrying out business develpmenet calls and cultivating a positive working relationship with internal partners in retail banking ,cash management ,brokerage and merchant services to successfully meets cleint's expectations.
• Achivement of optimal levels of income gernerating product group holding through customer profiling & Locked RV concept.
• Increase liability size of relationship via incremental balances in existing accounts and preventing outflows.
• Promtion of TPP & in-house products to various customers using a consulative approach ,which generated new business and established a loyal customer base.

Jan 2012 – Jan 2012 · 0 mo · New Delhi,India