Arijita Das

Customer Success Manager

Bengaluru, Karnataka, India11 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 10 years in Customer Success and Sales.
  • Expert in driving SaaS solution adoption.
  • Strong background in account management and consulting.
Stackforce AI infers this person is a SaaS Customer Success and Sales expert with extensive experience in enterprise solutions.

Contact

Skills

Core Skills

Customer SuccessAccount ManagementSalesSolution SalesB2b-ecommerceBusiness Development

Other Skills

Business ConsultingDigital TransformationCRM IntegrationProcess IntegrationMiddleware AutomationPipeline ManagementFinancial NegotiationsDeal ClosureE-commerceQuality AnalysisManual TestingWeb Application DevelopmentASP.NETC#SQL Server

About

A Product Sales and Customer Success Professional with 10+ years of experience in International sales, Account management, and Customer Success, helping enterprise clients drive solution adoption, streamline operations, and maximize ROI. At Adobe, I work closely with global brands to ensure they get the most value from their SaaS investments - through strategic engagement, consulting and a deep focus on customer experience.

Experience

11 yrs 11 mos
Total Experience
2 yrs 4 mos
Average Tenure
4 yrs 3 mos
Current Experience

Adobe

EMEA Enterprise Customer Success Manager - Digital Media

Feb 2022Present · 4 yrs 3 mos · Bengaluru, Karnataka, India · On-site

  • Cultivate and maintain strategic relationships with technical and business decision-makers to boost product adoption and mazimize client ROI.
  • Serve as a trusted advisor, understanding customer needs to design and implement tailored programs and deploying appropriate resources effectively.
  • Manage post-sales journey for Adobe’s Enterprise Digital Media clients, proactively managing and resolving issues throughout deployment and customer lifecycle.
Business ConsultingDigital TransformationCRM IntegrationCustomer SuccessAccount Management

Browserstack

Account Executive | North America

Sep 2021Feb 2022 · 5 mos

  • Develop and maintain strategic relationship with Technical and Business decision makers to drive BrowserStack solution adoption.
  • Post sales account management to ensure account success and achieve timely renewals.
  • Identifying new sales opportunities within existing account base through upsell and cross-sell to increase BrowserStack footprint and wallet share in the account.
Account ManagementSalesCustomer Success

Appseconnect

4 roles

Solution Sales Manager

Promoted

Apr 2021Sep 2021 · 5 mos

  • Act as a subject matter expert for process integration, middleware automation(APPSeCONNECT) and B2B-ecommerce, while driving revenue for Enterprise and Strategic accounts across the globe. Focus on Retail and Manufacturing Industry.
  • Product Sales ( SaaS) - Quota carrying experience; own sales cycle from qualifying, managing, and closing sales opportunities.
  • Involved in Product sales activities like engage in gap analysis, team up with Solution Architects for requirement validation and driving sales stages to completion. Position APPSeCONNECT to senior managers and C-level executives. Built proposals in response to RFPs.
  • Nurtured strategic relationship with Business Decision makers of existing accounts to drive solution adoption and cross-sell and upsell opportunities.
  • Alliances - Worked collaboratively with Strategic Alliance & Partnership team to identify and target market opportunities. Engaged with partners to win accounts around the world, focusing on North America and EMEA.
  • Building and maintaining relations with Adobe (OEM Tech Partner) - Collaborating with our Product R&D team to define the roadmap and expand our integrations with newer Adobe offerings.
  • Feedback and collaboration with Product R&D team based on customer use-cases, functional requirements, product enhancement requests and new application evaluation.
Solution SalesB2B-ecommerceProcess IntegrationMiddleware Automation

Senior Executive – Solution Sales

Promoted

Apr 2018Apr 2021 · 3 yrs

  • Engaged in pipeline management, financial negotiations and deal closure.
  • Nurture and expand APPSeCONNECT’s relationship with customer accounts to increase revenue share.
  • Alliances - Onboarded and managed Strategic Partner alliances including enabling them for GTM as part of the fully integrated account management plan.
  • Building and maintaining relations with ZOHO (OEM Tech Partner)
  • Organize product demos and requirement gathering in concert with ZOHO Sales Team
  • Collaborating with our Product R&D team to define the roadmap and expand our integrations with newer Zoho offerings.
Pipeline ManagementFinancial NegotiationsDeal ClosureAccount ManagementSales

Business Development Executive

Apr 2016Mar 2018 · 1 yr 11 mos

  • Successfully transitioned SMEs to APPSeCONNECT’s platform, starting from the prospecting phase, followed by the product-fitment identification phase to the project initiation.
  • Enabled SMEs in B2B and B2C space adopt ecommerce for growth and streamline their inventory management, order fulfilment processes.
Business DevelopmentE-commerce

Trainee Software Engineer

Dec 2014Mar 2016 · 1 yr 3 mos

  • As part of Quality Analysis(QA) team, I was responsible for
  • QA process definition + Manual Testing of integration between ERP solutions and eCommerce platforms.
  • Creating and updating the User Manual of integration solution.
  • Preparing and maintaining demo environments for prospect demos.
Quality AnalysisManual Testing

Webel-acharya academy of competency enhancement

Project Trainee

Aug 2014Nov 2014 · 3 mos · Greater Kolkata Area

  • Worked on web application development on ASP.NET using C# and SQL Server.
Web Application DevelopmentASP.NETC#SQL Server

Techechelons infosolutions pvt ltd

Intern

Nov 2011Apr 2012 · 5 mos

  • Worked on implementing various Learning Management System(LMS) projects, with primary focus on Moodle to meet academic needs through online learning courses and classroom management.
Learning Management SystemsMoodle

Weaving thoughts - weaving enterprises pvt ltd

Web Content Writer (Intern)

Aug 2011Oct 2011 · 2 mos

  • Rolled out articles, web contents about the Indian & World financial markets.
Content Writing

Education

West Bengal University of Technology, Kolkata

Master of Science (MSc) — Information Science

Jan 2012Jan 2014

Calcutta University, Kolkata

Bachelor of Science - BS — Computer Science

Jan 2008Jan 2011

Alliance française du Bengale

DELF (Diplôme d'études en langue française) - B1

Jan 2017Present

Alliance Française du Bengale

DELF (Diplôme d'études en langue française) - A2

Feb 2016Present

Alliance Française du Bengale

DELF (Diplôme d'études en langue française) - A1

Jan 2016Present

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