Dec 2017 – Dec 2018 · 1 yr · Noida, Uttar Pradesh, India

• Set up an in-house process to answer queries raised by the offline merchants
• Worked closely with the Accounts like (Samsung , Vivo , Oppo etc) and ensuring smooth functioning of the process
• Generating revenue through these accounts and ensuring retention of assigned accounts.
• Managed the queries raised by the brand and ensuring closures within the TAT
• Collaborating with the Category team for ensuring disbursement of the sellers incentive on time
• Fetching out reports from Salesforce on a daily basis to keep an eye on the progress
• Preparing daily MIS and floating the same to the right personnel

Jul 2016 – Dec 2017 · 1 yr 5 mos · Noida, Uttar Pradesh, India

• Managing the Key Accounts for all the categories
• Handling "Other Must Buys" and "Sunday Bazaar" Homepage section every Tuesday for Increasing the Order count for these Key Accounts.
• Get DOD (Deal of the Day) products and work with merchandising team to promote them aggressively and drive the business for the category
• Responsible to Increase GMV through assisting the Key Merchants to participate in Promotions like Price Driven and More Cash back More Commission Promotions.
• Responsible for Smooth flow of Orders , Return , Promotions for all the Key Accounts Assigned
• Keeping a track on the Orders , Returns , Catalogs , and generating various reports in regular basis
• Selling C1 C2 Banners on Paytm Mall Application for increasing the overall productivity of Key Accounts.
• Be the SPOC for these Key accounts to handle the day to day operations , resolving issues and driving sales

Feb 2015 – Jul 2016 · 1 yr 5 mos · Noida, Uttar Pradesh, India

• Acquiring new sellers in various category and guiding them through entire on-boarding process
• Mapping the merchant partners for category under the marketplace model.
• Training sellers how to use Paytm Seller Panel
• Accountable for sourcing the catalogues of national brands, smaller brands & private labels for category and ascertaining availability of wide variety of products at marketplace .
• Collaborating with Merchandising Team for ensuring catalogues being live on the marketplace.
• Following-up for margins / Transfer price from merchant partners on catalogues sourced.

Jul 2013 – Feb 2015 · 1 yr 7 mos · Noida, Uttar Pradesh, India

• Responsible for analyzing the client’s profile; identify the scope of the business and detailing the Naukri.com product/services.
• Managed online transactions to support client needs and to identify / acquire the job opportunities of existing clients those are not advertised on Naukrigulf.com
• Responsible for doing up selling for other Team members to ensure the overall team target is met.
• Conducted retail promotion of services offered by NaukriGulf
• Handled a lead process of CONTACT US in Naukrigulf.com and ensured high conversion rate per leads.
• Maintaining MIS of leads on Daily basis