Sonam Pundora

Business Development Executive

Delhi, India10 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in customer engagement and service delivery.
Strong analytical skills with a focus on problem-solving.
Experienced in managing customer relationships and team dynamics.

Stackforce AI infers this person is a Customer Service and Brand Support Specialist with a focus on operational excellence.

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Skills

Core Skills

Customer EngagementCustomer ServiceCustomer ExperienceProblem SolvingCustomer Satisfaction

Other Skills

Attention to DetailEscalationAnalytic Problem SolvingKey MetricsWritten CommunicationCritical ThinkingResponsivenessOrganization SkillsFraud InvestigationsSkilled Multi-taskerTroubleshootingKey Performance IndicatorsImplementation PlansBusiness MetricsCoaching & Mentoring

Experience

10 yrs 5 mos

Total Experience

2 yrs 1 mo

Average Tenure

5 yrs 10 mos

Current Experience

Amazon

senior seller and brand support

Jul 2020 – Present · 5 yrs 10 mos · Gurugram, Haryana, India

Attention to DetailEscalationCustomer EngagementCustomer Service

Accenture

Client service delivery analyst

Oct 2019 – Feb 2020 · 4 mos

Attention to DetailAnalytic Problem SolvingCustomer ExperienceProblem Solving

Airbnb

Customer Service Specialist

Apr 2017 – Oct 2019 · 2 yrs 6 mos · Gurugram, Haryana, India

Problem SolvingKey MetricsCustomer ServiceCustomer Satisfaction

Serco

Senior Customer Service Associate

Jun 2015 – Nov 2015 · 5 mos

India yamaha motor pvt. ltd.

CRM Manager

Jun 2013 – Oct 2014 · 1 yr 4 mos · Greater Delhi Area

over all operation of sales,service and spare. training to staff in time to time basis, complaint handling , team handling. man management , dealer development