Simran Kaur

Growth Manager

Delhi, India8 yrs 7 mos experience

Key Highlights

Over 6 years of marketing and operations experience.
Led brand language and design system development.
Achieved 2% incremental engagement through CRM processes.

Stackforce AI infers this person is a MarTech professional with strong expertise in digital marketing and customer relationship management.

Contact

Skills

Core Skills

Customer EngagementRetention StrategiesDigital MarketingMarketing StrategyCustomer Relationship Management

Other Skills

CommunicationUser JourneysKey Performance IndicatorsMessagingSales EnablementAttention to DetailCustomer AcquisitionSocial Media MarketingFacebook AdsMarketing OperationsGoogle AdsCustomer RetentionMarketing CampaignsTwitter AdsProduct Marketing

About

As a marketing and operations professional with over 6 years of experience, I have developed a deep understanding of customer relationship management, digital marketing, and operations management. In my most recent role as Marketing Manager at Blinkit Commerce Limited, I led the development of the brand language, design system, and CRM process that resulted in more than 2% incremental engagement and better social presence.

Experience

8 yrs 7 mos

Total Experience

2 yrs 2 mos

Average Tenure

1 yr 11 mos

Current Experience

Hyperpure by zomato

Growth Program Manager

Jun 2024 – Present · 1 yr 11 mos · On-site

Heads up for tails

Retention Lead

May 2023 – Mar 2024 · 10 mos

CommunicationUser JourneysKey Performance IndicatorsMessagingSales EnablementCustomer Engagement+1

Blinkit

Digital Marketing Manager

Jun 2022 – May 2023 · 11 mos

Marketing StrategyAttention to DetailRetention StrategiesKey Performance IndicatorsCustomer EngagementCustomer Acquisition+9

Zomato

4 roles

CRM Manager

Promoted

Nov 2019 – Jun 2022 · 2 yrs 7 mos

CommunicationUser JourneysAttention to DetailProduct MarketingKey Performance IndicatorsConsumer Behavior+8

Senior Operations Associate

Apr 2019 – Nov 2019 · 7 mos

Operations Associate

Jul 2018 – Apr 2019 · 9 mos

Mentored a team of 36 associates to derive efficiency.
Tracking and maintaining efficiency, quality, and hygiene across the team.
Day to day planning and execution of tasks aligned.
Weekly analysis and allocation of capacity of the team.
Meeting and maintaining the turnaround timelines on the emails raised by the merchants.
Taking ownership of multiple drives across the team.
Training of new Zomato Order merchant support associates to support and enhance the
merchant base further
Handled difficult escalations and supported teams whenever needed.
Highlighted tool requirements to reduce manual efforts and hence provide better service to the
merchants.
Created multiple SOPs and merchant support documents.

Quality Analyst

Jun 2017 – Jun 2018 · 1 yr

Channelising and resolving escalations raised by the restaurant partners.
Ensuring the quality of backend content for the restaurants.
Getting in touch with the merchants regarding issues faced.
Learned, explored and later trained team members at using Zendesk better handling of queries.

Edumentor educational services pvt ltd

Intern

Jun 2016 – Jul 2016 · 1 mo

Was responsible for organizing classes at and managing a branch for the institute.
Interacted with students and counseled them regarding careers post high school.
Helped students in applying for multiple courses at the university level.