Mar 2024 – Jan 2025 · 10 mos · Gurugram, Haryana, India · Hybrid

• Reporting directly to the Founder and CEO, developed and executed InterviewVector's customer success strategy, focusing on hypergrowth and customer delight for key accounts up to $400k.
• Revived past cash cow accounts through strategic initiatives and personalized customer engagement.
• Collaborated with founders, CTOs, CHROs, TA and Engineering leaders to drive customer retention and satisfaction, leading to increased revenue and brand loyalty.

Dec 2023 – Feb 2024 · 2 mos · Gurugram, Haryana

• Took a 3 month break to watch my daughter grow by leaps and bounds into an 11-month old with insatiable curiosity!

Jun 2022 – Nov 2023 · 1 yr 5 mos · Gurugram, Haryana, India · Hybrid

• Drove day-to-day operations, growth, recruitment drive assessment conduct and customer delight of multiple strategic and key accounts
• Conceptualized and executed project plans for new use case solutions and deliveries for new assessment requirements, product features and buildout
• Outlined and coordinated 700+ recruitment and L&D drive executions for clients via campus, lateral and in-house liaisoning with multiple teams to ensure flawless conduct of the drives
• Posted growth of 1.25X growth YoY on average on number of assessments conducted
• Highlight: Spot Award recipient within my first year for championing customer delight within tight deadlines

Jul 2021 – Jun 2022 · 11 mos · Gurugram, Haryana, India · On-site

• Zenatix is now a part of Schneider Electric (earlier a part of Hero Electronix, the $11 billion Hero Group’s venture in the technology space) which is building home-grown, scalable and leading technology businesses out of India. Zenatix aims to digitally transform small, mid-sized and large buildings with its cost-effective and retrofit ready IoT solutions.
• >Drove the Customer Success strategy for Zenatix's marquee and legacy accounts
• > Built and led the day-to-day growth of the company's top accounts by both revenue and strategic value, managing an average of 1000 locations of deployments pan-India
• > Interfaced with internal teams across Operations, Deployment, Troubleshooting, Tech and Finance to solve customer issues proactively well within defined TATs, while adhering to top-notch SLAs
• > Owned an ARR 33% of the company's revenue, along with new deployments bringing in more cash flow
• > Managed a team of customer success associates to handle day-to-day operations

Jul 2020 – Jul 2021 · 1 yr · Bengaluru, Karnataka, India

• RazorpayX is a business banking platform that helps companies manage their finances and make timely payouts using an intuitive dashboard or powerful API. RazorpayX allows merchants add funds in multiple ways and make payouts to customers, vendors, or partners, via IMPS, NEFT, UPI or even to cards.
• >> Owned the complete sales cycle for SME merchants signing up on RazorpayX, Razorpay's neobanking and payouts platform
• >> Qualified merchants by understanding their business models, requirements and use cases and delivered tailor-made solutions to service their business needs for payouts to customers, vendors, employees and utilities
• >> Pitched, closed and onboarded SME leads from multiple channels
• >> Liaised with cross functional teams to onboard qualified merchants
• >> In-team SME on Salesforce Lightning and Yesware for sales campaign management
• >> Achieved RazorpayX's highest-ever monthly closures in September (second full month on the job)

Dec 2019 – Jun 2020 · 6 mos

• > Mid-Market (500-2000 FTEs): Owned a patch of business with a main role focus to generate revenue for Uber by partnering with Mid Market AEs and achieve monthly KPIs & Gross Bookings through effective consultative selling techniques
• >> Developed new business through selling Uber’s corporate platform by reaching out to C-Suite (mainly CFOs & CIOs), Group Financial Controllers, Heads of Admin, Procurement, HR and Finance, Directors, GMs, MDs and VPs of public and private companies
• >> Utilised Salesforce (CRM), Zoominfo, Lusha & Groove to organise sales tactics, create reports, measure own performance and develop statistics to facilitate optimal strategies
• >> Working cross-functionally with Marketing and BD teams to action and qualify inbound leads
• > Enterprise (2000+ FTEs): Generate & Qualify leads for Enterprise AEs
• >> Partnering with Enterprise AEs and contributing to sales cycles through research and attending face to face meetings with clients

Dec 2018 – Nov 2019 · 11 mos

• > Key Responsibility Areas:
• >> Day-to-day operations and scaling the partner-led acquisition channel for Uber for Business
• >> Responsible for driving growth through API partnerships, Platform Integration, Affiliate & Distribution partnerships for India
• >> SPOC for payment as well as expense provider partnerships for U4B India – resolved issues through cross-functional participation & liaising
• >> Owned responsibility for lead generation for multiple sales teams - Scaled Sales, MM & Enterprise teams - through BD channels
• >> Monitored, tracked & reporting the performance of existing partnerships by weekly GB Tracking using Country GB Data for U4B, Salesforce Reports and ensured proper tagging of partnership deal closures

Jul 2018 – Nov 2018 · 4 mos

• > Key Responsibility Areas:
• >> Managing accounts post acquisition in the SMB segment for U4B India
• >> Taking over accounts post acquisition for onboarding, with Product Training for the administrators of the clients’ dashboards on both pre-sales and post-sales levels
• >> Rider linking by driving promos and incentives for employee riders as well as admins, linking troubleshooting at both micro and macro level
• >> Drove uptake and boosted revenue growth out of each account by: constant monitoring using Salesforce reports; hosting monthly webinars, weekly email campaigns; identifying, weeding out and resolving issues
• > Key Achievements:
• >> Managed a portfolio of ~150 SMB & MM accounts on a daily basis
• >> Hosted office hours 3 times a week
• >> Tested Salesforce CRM changes for U4B globally by being the Account Coordinator for Strategic accounts in APAC

Dec 2017 – Jun 2018 · 6 mos

• > Key Responsibility Areas:
• >> Construct, forecast, and manage sales pipeline via Salesforce CRM
• >>Lead prospecting, qualification and owning the sales process to exceed targets
• >> Identified SMB prospect needs, understand business drivers behind requests, and explain the Uber for Business value proposition
• >> Communicated effectively and was able to drive executive conversations efficiently via phone, email and in-person meetings
• >> Shared knowledge, communicate and collaborate with teams around the globe
• >> Wore multiple hats: sales strategy, lead generation, sales rep, and account manager
• > Key Achievements:
• >> 5th highest percentage target achievement against H1 2018 quota in U4B APAC, 3rd in U4B India

Nov 2015 – Nov 2017 · 2 yrs · Gurgaon, Haryana, India · On-site

• > Key Responsibility Areas:
• >> Conducted remote international sales to telecom operators in over 150 countries globally
• >> Researched new leads and opened new accounts through various sources like existing database, internet, direct calls to companies, emails etc.
• >> Facilitated sales discussions with Managers through direct calls or appointments
• >> Executed & followed up Email Campaigns for higher closures with shorter sales cycles
• >> Kept up to date with knowledge of company products/ telecommunications industry
• >> Created databases for my products in Excel Workbooks & internal CRM for all client POCs
• >> Presented daily reports and other related performance feedback to reporting manager
• > Key Achievements:
• >>Maintained and achieved monthly KPIs consistently
• >> Part of the highest-performing sales team in the company; got incentivized 9 months out of each 12 months in CY 2016 & 2017
• >> Integral contributor to the team’s 100% YoY growth in CY 2016, 2 team trip incentives

May 2015 – Jul 2015 · 2 mos · Gurgaon, Haryana, India

• > Responsible for in-house activities of the Marketing Department in the hospital
• >> Coordinated Medanta's corporate clients for Executive Health Checkups and Admissions
• >> Conceptualized and conducted a survey and project for assessing customer-centricity and improving the customer experience at Executive Health Checkups