Sumit Rawat

Operations Associate

Bengaluru, Karnataka, India3 yrs 10 mos experience

Key Highlights

Over 5 years of experience in E-commerce.
Expertise in managing key accounts and client relations.
Proven track record in customer service excellence.

Stackforce AI infers this person is a B2C E-commerce professional with strong client management and customer service skills.

Contact

Skills

Core Skills

Customer ServiceProblem ResolutionIssue ResolutionClient RelationsBusiness DevelopmentOnboarding

Other Skills

TeamworkCommunicationCustomer RetentionCustomer SatisfactionBusiness Relationship ManagementMarketing StrategyCustomer SupportE-CommerceKey Account Acquisition & RetentionAdvertisingCustomer SuccessNew Business DevelopmentBusiness Performance ManagementSales ManagementSolution Selling

About

To seek a suitable position in a progressive organization, which provides an opportunity to strengthen my professional skills and in the process contribute to the growth of the organization. I'm more than 5 year of Experienced with the Ecommerce Companies as a Key Account Manager

Experience

3 yrs 10 mos

Total Experience

11 mos

Average Tenure

Current Experience

Revolut

Support Specialist Business

Feb 2024 – Aug 2024 · 6 mos · Remote

Support Specialist, Revolut**
05 February 2024 – 13 August 2024*
Roles and Responsibilities*
Customer Service Excellence**: Delivered high-quality support to customers via multiple channels (chat, email, phone), consistently achieving high customer satisfaction ratings.
Problem Resolution**: Diagnosed and resolved a wide range of financial and technical issues related to payments, account management, and app functionality, ensuring minimal disruption to customers.
Technical Proficiency**: Utilized internal tools and platforms to troubleshoot issues, escalate complex cases to relevant departments, and follow up with customers to ensure timely resolution.
Process Improvement**: Contributed to the development and refinement of support processes, including documenting common issues and solutions, to enhance overall team efficiency.
Data Analysis**: Monitored and reported on support metrics, identifying trends and areas for improvement to optimize the customer experience.

TeamworkCustomer ServiceCommunicationCustomer RetentionCustomer SatisfactionBusiness Relationship Management+3

Taskus

Support Specialist

Aug 2022 – Oct 2023 · 1 yr 2 mos · Indore, Madhya Pradesh, India · Hybrid

Handled incoming calls and chats in a high-volume call center environment, addressing Inquiries, providing product information and resolving issues
Investigated and resolved billing discrepancies, processing refund and credits as necessary.

TeamworkCustomer ServiceCustomer SatisfactionE-CommerceBusiness Relationship ManagementCustomer Support+2