Feb 2024 – May 2025 · 1 yr 3 mos · Greater London, England, United Kingdom · On-site

• Provide accurate guidance on UEL’s application process to prospective and current students, ensuring clear communication.
• Update and maintain student records using SITS and Delta software, ensuring accuracy and data integrity.
• Process and enter applicant data into the university’s database, following confidentiality and compliance standards.
• Engage with applicants via CRM systems, responding to queries and providing consistent application updates.
• Collaborate with departments to resolve complex applicant issues, ensuring efficient cross-functional communication.
• Utilize AWS services for scalable application processing, optimizing data management and security

Jan 2024 – Feb 2024 · 1 mo · Greater London, England, United Kingdom · On-site

• Provided support and guidance to new and current students during the enrolment process.
• Addressed their questions and concerns related to enrolment procedures, requirements, and
• deadlines.
• Assisted students in preparing and submitting necessary documents for enrolment, such as
• identification and required paperwork.
• Identified and resolved enrolment-related issues promptly, escalating complex problems to
• appropriate departments when necessary.

Sep 2023 – Oct 2023 · 1 mo · Greater London, England, United Kingdom · On-site

• Provide regular reporting by capturing application updates through the CRM system.
• Identify and report back on recruitment and conversion patterns, providing feedback as and when required.
• Identify destinations and outcomes of students who do not enroll with INTO and our partners, to help inform future product,
• proposition and marketing efforts.
• Maintain outstanding attention to detail and responsibility for the quality of data entered on all systems.
• Proactively identify issues or opportunities and put forward ideas to improve business performance.

Jun 2023 – Sep 2023 · 3 mos · Greater London, England, United Kingdom · On-site

• Handle incoming calls to the Clearing Call Centre, offering guidance to current and prospective applicants.
• Provide initial support to students throughout the application process to join UEL.
• Maintain a professional demeanor while supporting applicants and collaborating with university staff.
• Leverage AWS tools for secure handling, storage, and retrieval of applicant information, enhancing operational efficiency.
• Use the SITS system to manage applicant records, ensuring precise data entry and effective tracking throughout the Clearing process.
• Utilize CRM tools to track interactions with potential and current applicants, ensuring personalized and responsive support.

Jan 2023 – Jan 2023 · 0 mo · Greater London, England, United Kingdom · On-site

• Worked with Student Money Advice and Rights Team (SMART).
• Engaged with inquiries, answer any questions of students around joining institution, reassure and guide them in their journey.

Jun 2023 – Jan 2024 · 7 mos · United States · Hybrid

• Passionate about conversational AI, using it to improve user experiences and optimize business operations.
• Customized and configured Intercom to align with business objectives, including creating tailored chatbots, automations, and
• workflows.
• Expert in developing smart chatbots, focused on task automation, information delivery, and enhancing customer interactions.
• Leverage cutting-edge technology to build advanced chatbot solutions that cater to business needs and user demands.
• Continuously enhance chatbot solutions, keeping up with the latest trends and innovations in AI to stay ahead of the curve.
• Commitment to ongoing improvement, constantly refining chatbots to ensure they are user-friendly, efficient, and effective for
• businesses.

Jul 2021 – Jan 2022 · 6 mos · Hyderabad, Telangana, India · Remote

• Proactively review of candidates to determine if they meet job requirements.
• Generate and maintain a strong candidate pipeline for various open roles at Google
• Collaborate with Hiring Managers and Points of Contact (POCs) to gather specific role requirements.
• Ensure recruitment process compliance and oversee system administration.
• Contribute special projects and provide necessary data to the Manager from trackers.
• Actively communicate and coordinate with the team daily, facilitating training, timekeeping, and supporting the achievement of
• service level agreements.
• Distribute work appropriately among the team, ensuring it is completed with high accuracy and within set deadlines.

Dec 2020 – Jun 2021 · 6 mos · Hyderabad, Telangana, India · Remote

• Receive and log all queries via phone, HR cases, Chatbot, and email into the Panorama/Trouble Ticketing tool.
• Address and resolve employee queries effectively and efficiently by working on tickets.
• Respond to inquiries related to policies, benefits, attendance, payroll deductions, and other HR topics.
• Adhere to defined processes and deliver services that align with established quality standards.
• Maintain a thorough understanding of policies and processes for multiple customer groups, ensuring service level agreements are
• consistently met.
• Handle sensitive information with integrity and discretion, always ensuring data privacy.
• Identify training needs based on skill gaps and conduct quality checks to support continuous improvement.
• Mentor new joiners, act as a Subject Matter Expert, and ensure accurate record-keeping of all activities.

Sep 2017 – Feb 2019 · 1 yr 5 mos · Hyderabad, Telangana, India · On-site

• Manage the end-to-end 360 recruitment cycle for contract and direct hire IT positions across various clients, from sourcing to
• onboarding.
• Utilize job sites such as Monster, Prohires, and LinkedIn to source and attract potential candidates.
• Handle responsibilities including sourcing, identifying, screening, and selecting candidates for consulting and permanent roles.
• Attract applicants through job advertisements, recruiter outreach, and engagement with newsgroups, job sites, and social media
• platforms.
• Conduct interviews, assess candidate suitability, and provide recommendations to hiring managers.
• Build and maintain strong relationships with both clients and candidates to ensure long-term success.
• Negotiate job offers, salaries, and terms of employment to ensure alignment with both candidate and client expectations.
• Ensure a positive candidate experience throughout the recruitment process, offering feedback and guidance as needed.