Dec 2018 – Sep 2021 · 2 yrs 9 mos · Bengaluru, Karnataka, India

• Roles and Responsibilities
• Identifying the leads for Cloudtail basis brand gaps; Convert leads into Cloudtail vendors by closing negotiations with vendors
• Assisting vendors in onboarding and training on Cloudtail systems
• Review performance with vendors to take corrective actions and help vendors increase their business by providing directions to improve inputs metrics
• Working along with the program leaders to drive product capabilities adoption
• Act as a POC for the vendor to solve vendor issues and pain points.
• Recruiting and Managing vendor relationship by championing the vendor’s needs
• Build strong communication channels at all levels, set proper expectations, provide clear status communications, and manage towards a growth plan for the vendors
• Perform deep dive analysis on the handled issues for the vendors and act on recommendations and action plans based on data to improve vendor experience
• Establish long term partnerships with key vendor partners for the group of vendors managed by you
• Success will be measured by the performance on input metrics and impact of vendors on creating a great customer experience for buying consumers
• In addition to being a support to grooming vendors to become self-sufficient on the platform, the individual is expected to take on larger responsibilities such as initiating and owning process improvement projects, participating actively in stakeholder calls/meetings etc.

Jan 2018 – Dec 2018 · 11 mos · Bengaluru, Karnataka, India

• Identifying new sales leads
• Pitching products and/or services
• Maintaining fruitful relationships with existing customers
• Researching organizations and individuals online to identify new leads and potential new markets
• Researching the needs of other companies and learning who makes decisions about purchasing
• Contacting potential clients via email or phone to establish rapport and set up meetings
• Planning and overseeing new marketing initiatives
• Attending conferences, meetings, and industry events
• Preparing PowerPoint presentations and sales displays
• Contacting clients to inform them about new developments in the company’s products
• Developing quotes and proposals
• Negotiating and renegotiating by phone, email, and in person

Dec 2016 – Sep 2017 · 9 mos · Bengaluru, Karnataka, India

• · Building and maintaining relationships with customers and key personnel within customer companies.
• · Communicating courteously with customers by telephone, email, letter and face-to-face.
• · Conducting business reviews to ensure customers are satisfied with their products and services.
• · Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
• · Handling customer complaints or any major incidents, such as any defects in products.
• · Developing feedback or complaints procedures for customers to use.
• · Improving customer service procedures, policies and standards for your organization or department.
• · Alerting the sales team to opportunities for further sales within key customers.
• · Letting customers know about other products the company offers.
• · Attending meetings with customers to build relationships with existing accounts.
• · Achieving customer’s relationship targets and KPI’s as set by the Head of Sales.
• · Working closely with service in charge and service engineers.
• · Escalating and resolving areas of concern as raised by customers.
• · Carrying out customer’s satisfaction surveys and reviews.
• · Monitoring company performance against service level agreements and flagging potential issues.
• · Passing leads to the sales team and following up on progress.
• · Liaising with internal departments to ensure customers’ needs are fulfilled effectively.

Feb 2015 – Nov 2016 · 1 yr 9 mos · Bangalore Urban, Karnataka, India

• · Interfacing with clients for requirement gathering, analysis, preparation of online B2B and generating business growth.
• · Up sell and upgrading the client with premium product in portalU.
• · Giving the solution to client to generates business in B2B.
• · Placing the right product of his/her wants to need with customer satisfaction and achieving the goal and target of the organization.
• · Designing and implementing decision enabling approaches to address business needs.
• · Also Meeting with SMES and doing direct sales to fulfil individual and company’s target.
• · Engaging with business teams in the domain.
• · Ensuring workflow efficiencies and customer service excellence.
• · Conducting knowledge sharing sessions between all members of the team to share their expertise on various subject matters and help develop the team.

Aug 2013 – Jan 2015 · 1 yr 5 mos · Bangalore Urban, Karnataka, India

• · Ensured wide distribution of products through effective market penetration, brand promotional activities, and program.
• · Increased distribution level by acquiring new clients and retention of existing clients.
• · Increasing Sales Revenues and meeting targets.
• · Cold Calling and lead generation.
• · Product Comparison and market research.