kshama singh

Operations Associate

India7 yrs 3 mos experience

Key Highlights

Proven expertise in managing end-to-end client operations.
Strong background in e-commerce and digital marketing.
Skilled in vendor management and cross-functional coordination.

Stackforce AI infers this person is a skilled professional in E-Commerce and Client Operations.

Contact

Skills

Core Skills

Project ManagementClient Relationship ManagementE-commerceData AnalysisTeam LeadershipAccount ManagementClient Onboarding

Other Skills

Campaign ExecutionVendor ManagementCross-functional CoordinationClient SatisfactionE-Commerce ManagementProduct OptimizationSales AnalysisOnline Marketing CampaignsReportingEvent ManagementProduct ListingSales PromotionDigital Catalogue CreationVendor RegistrationE-Commerce Product Listing

About

Catalogue, Back office operations, vendor manager,

Experience

7 yrs 3 mos

Total Experience

1 yr 4 mos

Average Tenure

3 mos

Current Experience

Easyrewardz software services

2 roles

Client Ops

Feb 2026 – Present · 3 mos · Gurugram, Haryana, India · On-site

Senior executive client operations

Feb 2026 – Present · 3 mos · Gurugram, Haryana, India · On-site

Managed end-to-end campaign execution across channels.
Executed campaigns via Email, WhatsApp, SMS, and internal panels, ensuring accuracy and timely delivery.
Coordinated with cross-functional teams to ensure smooth operations and alignment.
Handled vendor management, including billing processes, log validation, and issue resolution.
Prepared and maintained weekly and monthly credit reports with high accuracy.
Analyzed campaign failures by collaborating with internal teams and vendors, driving corrective actions.
Monitored and resolved escalations from both vendors and internal teams to ensure service quality and client satisfaction.

Campaign ExecutionVendor ManagementCross-functional CoordinationData AnalysisClient SatisfactionProject Management+1

Proquest nutrition

Senior e-commerce executive

Aug 2024 – Dec 2025 · 1 yr 4 mos · Delhi, India · On-site

Manage day-to-day operations of e-commerce platforms (website and marketplaces like Amazon, Flipkart, etc.)
Monitor product listings, pricing, inventory, and promotions to ensure accuracy and competitiveness
Optimize product pages (titles, descriptions, keywords, images) to improve visibility and conversions
Analyze sales performance and campaign effectiveness using analytics tools
Plan and execute online marketing campaigns (SEO, campaign, ads)
Coordinate with internal teams (marketing, logistics, customer service) for smooth operations
Handle order processing, returns
Generate regular reports on sales, traffic, and performance metrics

E-Commerce ManagementProduct OptimizationSales AnalysisOnline Marketing CampaignsReportingE-Commerce+1

Autolight pvt ltd

Project Manager Team Lead

Apr 2023 – Jun 2024 · 1 yr 2 mos · Mumbai, Maharashtra, India · On-site

Represented my organisation at various trade /marketing events and manage the Booths & customer interactions.

Project ManagementTeam LeadershipEvent Management

Meesho

Key Account Manager

Dec 2021 – Mar 2023 · 1 yr 3 mos · Noida, Uttar Pradesh, India · On-site

Product listing, sales promotion, creating merchant catalogue in digital format

Product ListingSales PromotionDigital Catalogue CreationAccount ManagementE-Commerce

Cloudtail india private limited

Key Account Manager

Sep 2019 – Nov 2021 · 2 yrs 2 mos · Noida, Uttar Pradesh, India · On-site

Registering the vendors on vendor Central, creating a merchant catalogue in digital format, e-commerce product listing, FBA management and order processing

Vendor RegistrationE-Commerce Product ListingFBA ManagementAccount ManagementE-Commerce

Swiggy

Onboarding Specialist

Jul 2018 – Aug 2019 · 1 yr 1 mo · Noida, Uttar Pradesh, India · On-site

Processing daily orders, order tracking, resolving customer queries related to product delivery, return, replacement, payment method and product information.

Order ProcessingCustomer Query ResolutionAccount ManagementClient Onboarding