Jan 2025 – Apr 2025 · 3 mos · Gurugram, Haryana, India · On-site

• In my previous role, I worked in Customer Service Management, specializing in managing the end-to-end supply chain from the warehouse to the customer. I was responsible for ensuring smooth order fulfillment while maintaining transparency and clear communication throughout the delivery process.
• I closely coordinated with warehouse teams, logistics partners, and internal stakeholders to track orders, resolve delivery challenges, and minimize delays. I served as a primary point of contact for customers, providing timely support whenever they faced difficulties in receiving their orders and ensuring quick and effective resolution.
• I handled escalations related to delayed, missing, or incorrect deliveries, conducted root-cause analysis, and worked with relevant teams to prevent repeat issues. By maintaining proactive communication and ownership, I helped build customer trust and consistently improved the overall delivery experience.
• Key Responsibilities:
• Managed supply chain operations from warehouse dispatch to final delivery
• Provided customer support for order tracking, delivery issues, and escalations
• Coordinated with logistics and warehouse teams to resolve fulfillment challenges
• Ensured transparency by sharing accurate order status and resolution timelines
• Maintained service quality standards while handling customer concerns
• Identified process gaps and contributed to continuous improvement initiatives
• Core Skills:
• Customer Service Management • Supply Chain Coordination • Order Fulfillment • Logistics Support • Issue Resolution • Customer Communication • Transparency • Process Improvement

Jul 2024 – Jan 2025 · 6 mos · Rohini, Delhi, India · On-site

• In my previous role as an Operations Trainer for Zomato Everyday, I was responsible for setting up new operational hubs and training local operatives on end-to-end daily operations to ensure smooth, compliant, and efficient functioning from day one.
• I trained teams on real-time food inventory management, ensuring accurate tracking of stock levels and minimizing wastage. I guided operatives on order preparation strictly based on SOPs, maintaining consistency, quality, and operational standards. I also trained teams to track and monitor orders using the internal software, ensuring timely preparation and dispatch.
• Additionally, I trained operatives to manage packaging inventory, maintain optimal stock levels, and accurately inward the quantity of food received into the system. I ensured that all processes were clearly understood and correctly implemented to support operational efficiency and service quality.
• Key Responsibilities:
• Set up and operationalize new Zomato Everyday hubs
• Trained local operatives on day-to-day kitchen and hub operations
• Provided hands-on training in real-time food inventory management
• Ensured order preparation followed defined SOPs and quality standards
• Trained teams on order tracking and monitoring using internal software
• Managed training for packaging inventory control and system inwarding
• Supported teams during initial operations to ensure smooth onboarding
• Core Skills:
• Operations Training • Hub Setup • SOP Implementation • Inventory Management • Real-Time Tracking • Order Management Systems • Process Training • Food Operations • Team Enablement

Jan 2024 – Jul 2024 · 6 mos · Rohini, Delhi, India · On-site

• In my previous role as an Inventory Manager, I led end-to-end inventory and operational execution within a food operations setup, ensuring smooth supply flow, process compliance, and operational efficiency.
• I managed real-time food and packaging inventory, maintaining accurate stock levels to support uninterrupted order fulfillment and reduce wastage. I oversaw order preparation and dispatch in strict alignment with organizational SOPs, ensuring consistency, quality, and compliance across operations.
• I monitored and tracked inventory movement and order status using internal operations and supply chain software, enabling real-time visibility and data-driven decision-making. I was also responsible for accurate inwarding of received goods into the system and coordinating replenishment to avoid stockouts.
• As part of my leadership responsibilities, I led and supervised an operations team, handling daily workforce planning, task allocation, and performance monitoring. I ensured the setup operated in line with company standards, safety guidelines, and efficiency benchmarks, while proactively identifying gaps and driving continuous process improvement.
• Key Responsibilities:
• Led inventory and supply chain operations from receipt to order fulfillment
• Managed real-time food and packaging inventory with system-based tracking
• Ensured SOP-driven order processing and operational compliance
• Oversaw inwarding, reconciliation, and replenishment planning
• Supervised and guided operational teams to meet productivity and quality goals
• Ensured operational setup met organizational standards and performance metrics
• Identified inefficiencies and implemented process improvements
• Core Skills:
• Operations Leadership • Supply Chain Operations • Inventory Control • Order Fulfillment • SOP Governance • Team Management • Process Optimization • Real-Time Tracking • Operations analytics