Abhinav Goyal

Product Manager

Gurgaon, Haryana, India7 yrs experience

Most Likely To Switch

Key Highlights

Led product management for a major insurance platform.
Improved transaction processing efficiency by over 25%.
Achieved 8% increase in customer retention.

Stackforce AI infers this person is a Product Manager in the E-commerce and Insurance sectors.

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Skills

Core Skills

Product ManagementProduct StrategyCustomer Retention

Other Skills

Business MetricsData AnalysisJavaEngineeringHTMLAlgorithmsCC++MatlabPythonSQLDatabase Queries

About

I am based in Mumbai and currently leading the channel partner platform at ICICI Lombard, a leading insurance company in India. Previously, I headed the entire BB slot based delivery application product charter at BigBasket and was part of the BB Matrix team (SaaS initiative of TATA Group) to develop product offerings in the supply chain domain. I have 6+ years of experience in combining the best of technology, strategy, and design to execute a successful product vision with past experience in the logistics, hyperlocal and delivery industry. My core competencies are in the fields of Agile Product Management, Strategic Decision Making, Market Research, Data Analytics, Business Growth, Customer Experience, Customer Acquisitions, and Customer Retention. Key Specialities: Product Management, Agile, Lean, Marketplace, UX, Customer experience and customer retention Media: 1. https://www.bbmatrix.ai/ 2. https://www.news18.com/news/tech/tata-cliq-partners-with-bigbasket-to-launch-luxury-gourmet-e-store-4623050.html

Experience

7 yrs

Total Experience

2 yrs 4 mos

Average Tenure

2 yrs 8 mos

Current Experience

Icici lombard

Lead Product Manager

Sep 2023 – Present · 2 yrs 8 mos · Mumbai, Maharashtra, India · Hybrid

Product ManagementProduct StrategyBusiness Metrics

Bigbasket.com

Product Manager

Sep 2021 – Sep 2023 · 2 yrs · Bengaluru, Karnataka, India

Product ManagementProduct StrategyBusiness Metrics

Uber

Marketplace Intern

Apr 2020 – May 2020 · 1 mo · Gurugram, Haryana, India

Magicpin (samast technologies)

Associate Product Manager

Jan 2017 – May 2019 · 2 yrs 4 mos · Gurugram, Haryana, India

Awarded ‘Most Important Player’ award for 3Q2017
Improved number of daily transactions processed by AI by 25+ % through newly designed transaction approval guidelines.
Reduced rejection due to a bill image by introducing a prompt and new ORC technique for bills.
Improved customer satisfaction by reducing the avg. wait time of a user.
Helped in up-selling inventories to merchants
Increased customer activity by conceptualizing and implementing a monthly 7-Day and 30-Day behavior tracking system
Improved customer retention by 8% through newly designed transaction approval guidelines Analyzed historic customer activity data to develop and implement a fraud identification and reporting system
Overhauled the daily reporting system to deliver 50+ auto-generated reports circulated across Commerce & Social teams

Product ManagementBusiness Metrics

Stalkbuylove.com

2 roles

Business Development Intern

May 2014 – Jul 2014 · 2 mos · Greater Delhi Area

Maintained 3 categories and introduced actions based on their sales performance thereby increasing the overall revenue generated by them by 7%. Also worked on sales of dead stocks and introduced system to track price change of online Stock Keeping Units.

Operations Intern

Dec 2013 – Dec 2013 · 0 mo · Greater Delhi Area

Maintained inventory of over 1000 different types of fabrics and patterns. Also suggested methods to reduce losses due to management problems and cancellation of orders.