Sahil Dargan

Customer Success Manager

Noida, Uttar Pradesh, India11 yrs 6 mos experience

Highly Stable

Key Highlights

Achieved over 105% of revenue quota for 7 consecutive quarters.
Highest CSAT scores in current role.
Led pilot projects that improved internal processes.

Stackforce AI infers this person is a SaaS Sales and Customer Success expert with a strong focus on revenue growth.

Contact

Skills

Core Skills

Customer SuccessSalesAccount Management

Other Skills

Revenue GenerationCustomer OnboardingSales PresentationsNegotiationsBusiness DevelopmentMarket DevelopmentCollaborationProject ManagementTalent AcquisitionMicrosoft OfficeTeamworkCustomer ServiceRecruitingWindowsTraining

About

Accomplished SaaS Sales and Account Management professional with over 10 years of experience driving growth, customer success, and strategic account expansion. My expertise spans SaaS sales, cross-selling and upselling, customer experience, retention strategies, and revenue generation. I have a consistent track record of exceeding targets and delivering results — including achieving over 105% of revenue quota for 7 consecutive quarters and attaining the highest CSAT scores in my current role. I take pride in fostering long-term relationships with stakeholders, identifying growth opportunities within key accounts, and executing customer retention strategies that deliver measurable business outcomes. In addition to revenue and performance success, I’ve led pilot projects that set new standards for internal processes — initiatives that were adopted across teams and helped drive efficiency and customer impact. My approach combines a deep understanding of customer needs, data-driven insights, and a passion for innovation. Always focused on delivering value and outcomes, I bring both strategic thinking and hands-on execution to every role I take on.

Experience

11 yrs 6 mos

Total Experience

2 yrs 9 mos

Average Tenure

3 mos

Current Experience

Oracle

Customer Success Specialist

Feb 2026 – Present · 3 mos · Noida · Hybrid

Adobe

Customer Success Manager

Oct 2019 – Mar 2026 · 6 yrs 5 mos · Noida · Remote

Deliver over USD 2.5 Million in Annual Recurring Revenue (ARR) from sales of Adobe’s Digital Media line of products and services.
Identify new business opportunities within the territory and develop strategies to acquire new customers through a variety of inside sales techniques.
Draw on various internal and external sources of information like ZoomInfo, LinkedIn, Salesforce etc. to map out points-of-contact and systematically target prospects through a variety of inside sales techniques.
Conduct sales presentations, product demonstrations, and negotiations to close deals over the phone and through virtual meetings.
Work collaboratively with cross-functional teams, including marketing and sales operations, to ensure successful customer onboarding and implementation.
Provide ears-to-the-ground insights and recommendations to the sales leadership team.

Customer SuccessSalesAccount ManagementRevenue GenerationCustomer OnboardingSales Presentations+1

Rivigo

Inside Sales Specialist

Nov 2018 – Aug 2019 · 9 mos · Gurgaon, India

Microsoft

Inside Sales Account Manager

Feb 2016 – Nov 2018 · 2 yrs 9 mos · Gurgaon, Haryana, India

Business and Market Development
Account Management
Responsible for creating a qualified opportunity pipeline
Software Asset Management
Working cross functionally with Microsoft’s Partners , Agencies & Marketing /Sales Team
Managing Microsoft Relationship with Technology Decision Makers and Business Decision Makers.
Selling all products under Microsoft O365 , Azure, Cloud☁️ & Server.
High level of collaboration with Internal (multiple product teams, Account management units, Technical support, Senior Management) and External (Channel Partners, Agencies) Teams.
Effectively manage the assigned territory to maximize business potential.