Shen Zhang

Software Engineer

San Jose, California, United States12 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Improved API performance by 99% at Google.
Launched automated tools enhancing operational efficiency.
Led migration projects impacting thousands of users.

Stackforce AI infers this person is a SaaS-focused Software Engineer with extensive Salesforce expertise.

Contact

Skills

Core Skills

Salesforce.comSoftware As A Service (saas)

Other Skills

ServiceMaxSalesforce.com DevelopmentSalesforce.com AdministrationApex ProgrammingVisualforceJavaJavaScriptSQLForce.comPHPCSSMySQLGitDatabase DesignSOQL

Experience

12 yrs 10 mos

Total Experience

1 yr 10 mos

Average Tenure

6 yrs 6 mos

Current Experience

Google

3 roles

Software Engineer

Sep 2024 – Present · 1 yr 8 mos · Mountain View, California, United States · On-site

Software Engineer

Promoted

Jun 2022 – Jul 2024 · 2 yrs 1 mo

Launched an automated slide generation solution for the sales account planning process which on average saved sales reps 8 hours per customer account.
Integrated and collaborated as the first client of a new internal data platform to centralize Cloud data SoT and optimize data serving.
Received internal award for improving API performance improvement by 99%.
Launched various UIs to surface Cloud data such as revenue, support cases, account overview which reduces user inefficiencies by consolidating available tools and providing trustworthy data.
Integrated with Vertex GenAi products to launch a sales assistant featuring retrieval-Augmented generation and extensions capabilities, enhancing support for company analysis and Go-To-Market strategies.
Collaborated with internal teams on identifying GenAi use cases and provided guidance to onboard them onto the internal GenAi stack.
Launched an automated timecard submission tool for Cloud consultants which improved the weekly submission rate from 85% to 95%+.

Salesforce.comServiceMaxSalesforce.com DevelopmentSalesforce.com AdministrationApex ProgrammingVisualforce+10

Application Engineer, Salesforce CRM

Sep 2019 – Jun 2022 · 2 yrs 9 mos

Led a team of contractors to migrate and launch a Professional Services (PS) application on a new SFDC instance to support day-to-day operations for 1,000+ admins and consultants.
Collaborated closely with stakeholders as the TL for the PS application, continuously launching automations and self-serve capabilities to meet evolving business needs and enhance efficiency and data quality.
Launched a tool to automatically collect feedback on sales and PS engagements from Cloud customers via Qualtrics, still used today to send out multiple surveys daily.
Contributed in the migration of Cloud support CUJs to a new SFDC instance to support day-to-day operations for 2,000+ Maps, Workspace, and Cloud support agents.
Launched a restrictive security and privacy system change for handling support cases to meet customer and government regulatory requirements.

Salesforce.comApex ProgrammingVisualforceJavaScriptServiceMaxSOQL

Cloudflare, inc.

Salesforce Developer

Jan 2018 – Aug 2019 · 1 yr 7 mos

Develop custom solutions on the SFDC platform using apex, triggers, Visual Force, CSS, JavaScript, and Lightning Components
Work with other teams on integration projects with internal tools and Netsuite.
Work with stakeholders including sales, legal and finance teams to understand their use cases and design solutions
Manage version control and deployments using tools such as team-city, git, stash and Salesforce CLI
Create unit tests and conduct user testing for apex
Conduct new feature demos for stakeholders

Salesforce.comApex ProgrammingVisualforceJavaScriptCSSGit

Beckman coulter

Business System Analyst/Salesforce developer

Aug 2016 – Jan 2018 · 1 yr 5 mos · Brea, CA

Maintain day-to-day Service Operations as Force.com Admin for up to 150 Users.
Perform analysis of data integrity using SOQL and Reports and execute Data Fixes using the Developer Console and Data Loader.
Analyze, design and develop solutions on the SFDC platform for Service Processes using Servicemax.
Develop complex business logic using Apex Class/Trigger and VisualForce Page.
Modify/Maintain 4 core Object Triggers to meet governor limits and new requirements/changes.
Develop VisualForce pages that aid in the Service Process flow (i.e. create/edit objects based on sharing rule, search records/attachments)
Develop Web Service applications (i.e. retrieve data from oracle and display in Visualforce page, process credit card via CardConnect)
Participate in the planning, designing, configuring for new deployments of Service Console in different office locations.
Prepare and load data for Salesforce deployments .
Provide Go Live Support for new users at deployment locations.

Salesforce.comApex ProgrammingVisualforceSOQLData Loader

Applied instrument technologies, inc.

Software Engineer Intern

Jan 2016 – Aug 2016 · 7 mos · Upland, CA

Modify Delphi 2005 programs to adapt to Delphi 10 Seattle changes.
Update legacy VB program to ensure consistent communication with I/O instruments.
Develop and implement a new communication protocol to the legacy program.
Fix known and reported software bugs.
Complete full testing of software using terminal emulator and customized I/O rack.
Document each version release with detailed descriptions of every change.

DelphiVB.NETI/O Communication

Chinese laundry

Help Desk/Programming intern

Mar 2015 – Sep 2015 · 6 mos · Ontario, CA

Troubleshoot computers, phones and scanners on a daily basis.
Develop and enhance programs using RPGLE, SQL and IBM i CL to produce more friendly and effective user experience.
Created trigger programs to allow easy future code maintenance. -Added new features to existing programs such as enhanced screen manipulation and better validation solutions.
Maintain and debug old programs to ensure that they are kept up to date with company changes.
Test programs by using debugger.
Navigate in the IBM i 5250 screen to perform various users support tasks.

RPGLESQLIBM i CL

Inkjet star, inc.

E-Commerce Intern

Dec 2014 – Jan 2015 · 1 mo · El Monte, CA

Manage daily customer orders and shipping using ECommerce platform Magento.
Acquire ordered items and package them for shipping with no errors.
Monitor inventory level and restock necessary items.
Provide customer technical support and answer inquiries.
Troubleshoot hardware and software difficulties within the company.

Bcl technologies

Sales Administration and Marketing Intern

Jun 2014 – Sep 2014 · 3 mos · San jose, CA

Reach out to existing and potential customers to improve sales.
Design various marketing and sales projects such as newsletters, phone app interface.
Develop and promote marketing strategies to advertise the company’s products with Google analytics, AdWords.
Analyze the daily report to determine the best strategy to increase traffic to company website.
Assist customers with troubleshooting daily.