Dec 2019 – Jun 2021 · 1 yr 6 mos

• Assist Field Marketing Managers by securing suitable venues for regional events, per event type and budget.
• Manage all supporting logistics for field events, including printing, promotional items, supporting materials, shipping and receiving.
• Assist in facilitating lead gathering and reporting.
• Research/execute third-party conferences and collect information for relevant programs across the regions to determine adjustments and improvements.

Feb 2019 – Dec 2019 · 10 mos

Jun 2017 – Jan 2019 · 1 yr 7 mos

• Provide support and respond to inquiries from the global Sales team on sales processes, tools and general sales activities
• Generate sales quotations for customers using dedicated sales database systems
• Process purchase orders in relevant internal systems including generation of invoices
• Identify process improvement areas to increase automation and efficiency
• Contribute to and work with Sales Operations team on other projects including training, documentation, and sales reporting

Jun 2016 – Sep 2016 · 3 mos · Wellington, Wellington, New Zealand

• Reviewed and processed customer bank feed applications
• Facilitated the establishment and activation of bank feeds
• Assisted in the review and prioritization of customer support bank feeds requests
• Utilized Salesforce to provide high quality customer support within the agreed SLA
• Demonstrated Xero's core values in every interaction: human, champion, challenge, ownership, beautiful

Sep 2015 – Dec 2015 · 3 mos · Nashville Metropolitan Area

• Managed volunteer schedules and communicated with them daily via phone, email, and in-person
• Organized weekly events for our families such as "Safe Haven's Got Talent!"
• Assisted in the implementation of Salesforce for volunteer management
• Provided fundraising event support for the 2015 Hike for the Homeless, including recruiting and managing 200 volunteers

Jan 2015 – Aug 2015 · 7 mos · Encino, CA

• Worked with the charitable arm Lifting Lives events for the 50th ACM Awards Show (which broke a Guinness World Record with 70,252 attendees)
• Helped organize and coordinate:
• 2015 ACM Lifting Lives Music Camp: a week-long residential program open to musically talented individuals with developmental disabilities from around the nation. The Camp has a dual purpose of studying Williams syndrome and other developmental disabilities and providing music enrichment through both performance and education
• 2015 ACM Lifting Lives Golf Tournament: brings together country music artists, industry members and fans in a star-studded tournament to raise funds and awareness for the ACM Lifting Lives® Diane Holcomb Emergency Relief Fund
• ACM Lifting Lives Benefit Gala: hosted by Garth Brooks & Trisha Yearwood, this gala benefited ACM Lifting Lives, Children's Health of Dallas, and Cook Children's of Forth Worth
• Acted as a liaison with board members, VIP donors/sponsors, charity beneficiaries, artists, etc.
• Managed grant money for the Diane Holcomb Emergency Relief Fund

Aug 2014 – Dec 2014 · 4 mos · Nashville, TN

• Scheduled social media posts for clients across Twitter, Pinterest, Instagram, and Facebook
• Utilized Google Analytics and Facebook Page Insights to track customer engagement
• Monitored and engaged with brand followers via social media platforms
• Maintained client content calendars

May 2014 – Aug 2014 · 3 mos · Nashville, TN

• Supported the management team with daily tasks and office upkeep
• Organized and communicated with merchandise sellers for artist’s concerts
• Data-entry of ticket counts for venues

Apr 2014 – Dec 2014 · 8 mos · Nashville, TN

• How They Sell Music features the inside story of success from 12 industry leading independent artists and their path to music industry success
• Managed and monitored content for social networks
• Developed relationships with potential customers

Jan 2014 – Apr 2014 · 3 mos · Franklin, TN

• Maintained and monitored statistics for the label's artists through social media
• Assembled and sent mail outs
• Handled online store assets and assisted with MailChimp campaigns
• Set-up and facilitated acoustic video shoots for artists

Aug 2013 – Dec 2013 · 4 mos

• Enabled communication from the President's office
• Ensured media coverage of major campus events via TV and newspaper at an estimated ad value of $250,000 per month
• Monitored and secured web publicity for the college
• Helped coordinate speakers and media attendance for major campus events

Mar 2013 – May 2013 · 2 mos · Denison, Texas, United States

• Assisted in promotion for 93.1, 97.5, and 102.5
• Oversaw promotional events and contests
• Maintained listener interaction
• Prepared materials for DJs
• Researched contests for giveaways
• Maintained records of contest winners and clients