Jason Ash

Customer Success Manager

Boston, Massachusetts, United States18 yrs 3 mos experience

Highly Stable

Key Highlights

Generated over $1.5 million in annual recurring revenue.
Managed a portfolio of over 100 mid-market accounts.
Expert in cross-selling and upselling strategies.

Stackforce AI infers this person is a Customer Success Leader in the SaaS industry.

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Skills

Core Skills

Customer SuccessAccount ManagementSalesCustomer ServiceSales Management

Other Skills

Customer RetentionCustomer Experience ManagementGoToAssistBusiness ReviewsPresentationsStrategic ThinkingPerformance MotivationProduct AdoptionRenewalsManagementProblem SolvingProject ManagementCustomer OnboardingTechnical SupportSales Engineering

About

With over six years of work experience in the software industry, I am a customer success leader who thrives on building long-term relationships with clients and delivering value-added solutions. My mission is to help businesses grow and succeed by leveraging the power of data and lead generation. I am currently a customer success leader at UpLead, a leading online platform that connects B2B companies with qualified prospects. At UpLead, I manage a portfolio of over 100 mid-market accounts, providing them with personalized support, guidance, and training on how to use UpLead's features and benefits. I also identify and pursue cross-selling and upselling opportunities, generating over $1.5 million in annual recurring revenue. Some of the skills that I use daily are direct sales, customer satisfaction, account management, and communication. I enjoy working with a diverse and collaborative team that shares my vision of empowering customers and driving growth.

Experience

18 yrs 3 mos

Total Experience

4 yrs 8 mos

Average Tenure

4 yrs 3 mos

Current Experience

Uplead

Senior Customer Success Manager

Feb 2022 – Present · 4 yrs 3 mos

Customer RetentionCustomer Experience ManagementCustomer SuccessAccount Management

Logmein

Mid Market Account Executive

Feb 2017 – Nov 2021 · 4 yrs 9 mos · Boston

LogMeIn specializes in enterprise solutions for communication & conferencing, identity & access, and customer engagement & support.
I am tasked with selling LMI’s entire product portfolio at LogMeIn. Organizational changes drove specialized teams, with my team selling the Communication and Collaboration suite of products (GoToMeeting, GoToWebinar, GoToTraining, OpenVoice, GoToConnect).
Hybrid Inbound/Outbound sales and account management, cross-selling, upselling customers on full product suite.

GoToAssistCustomer RetentionSalesAccount Management