Oct 2019 – Apr 2020 · 6 mos · Delhi, India

•  Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
•  Acquiring a thorough understanding of key customer needs and requirements
•  Building trusted relationships with clients, leading to greater satisfaction & happy customers
•  Involved in putting together sales proposals for clients, communicating with their team and handling client complaints, concerns, and feedback. Manage sales pipeline, make calls and take meetings
•  Focus on retaining the clients most likely to generate high levels of revenue and profitability by building a detailed understanding of clients' specific requirements – in turn improving the performance of their business
•  Focus on Need/ Solution Based Selling, Making it a Win-Win Situation for Both.

Mar 2017 – Oct 2019 · 2 yrs 7 mos · Gurgaon, India

•  Expansion and B2B partnerships, managing, growing existing partnerships, penetrating new vertical
•  Playing a key role in driving the development of cutting-edge B2B technology solutions
•  Managing IT Operations across sites, handling a team of 15 people for maintenance and monitoring of Business Critical IT Infrastructure and there support operation as per agreed SLA Data
•  Worked extensively on agreed service delivery tracking as per agreed service delivery agreement.
•  Change Management and live support, responsible for project coordination
•  Understanding and mapping Client’s requirement, custom-designing solutions for complex environment
•  Providing Cost efficient solutions and improving Business Process Management
•  Contributing as Team Member in formulating and implementing Business Continuity & Disaster Recovery Plans for the organization to ensure smooth and uninterrupted operations
•  Resource Optimization and implementation
•  Reporting of Monthly Services Dashboards to Clients at C-Suite Level as well as internal management
•  Managing third party vendors for services and ensuring performance is aligned with business goals
•  Managing and providing support in Service Helpdesk Activities

Jul 2014 – Feb 2017 · 2 yrs 7 mos · Gurgaon, India

•  Location and site feasibility analysis
•  Vendor Management – Identification, coordination, contracting, negotiating, performance and quality management of vendors
•  Staff Management – Hiring & training
•  Managing and coordinating with various government agencies for licenses, renewals and inspections
•  Financial Planning & Management – Sales and Profitability analysis and tracking, working with external Consultants/CA firms, payments, managing bank relationships etc.
•  Sales & Marketing – Sales and marketing strategy, business development with corporates and event management agencies, sales and marketing budgets, Sales visits, collateral/ brochure design etc
•  Managing the Daily inventory, sale and purchase reports
•  Event Management – organizing corporate events (lunch/ dinner), birthday parties, sports events etc.

May 2006 – Jul 2014 · 8 yrs 2 mos · Gurgaon, India

•  Focus on maintaining and expanding business relationships with existing & New Dell customers
•  Maintaining relationship with key decision makers of various companies to ensure continuous business from the new and existing accounts
•  Positioning DELL as a solution provider to the end user instead of just a hardware selling company, in a way being customer focused
•  Acquiring and registering new channel partners to increase the revenue generation through higher sales via the partners
•  Focus on identifying, qualifying, targeting and closing new business opportunities
•  Working persistently to gain new accounts and/or identify opportunities in account territory with focus on relationship business
•  Focus on Increasing Line of Business (Enterprise Solutions, Client Products, Software’s & Peripherals etc) penetration within the existing and new market
•  Effectively utilize Dell tools and work closely with the necessary resources and field to meet sales objectives.
•  Recognized as the “Best ISR” in SME segment and again in GCC segment
•  Awarded with “Bronze Award” for “Best ISR for India”

Dec 2003 – May 2006 · 2 yrs 5 mos · Gurgaon, India

•  Worked for the Citibank Credit Cards Process and sold credit cards to the residential customers in USA
•  Improvised on the call quality to provide high quality service to internal and external customers and enhanced overall customer experience
•  Ensured compliance with internal policies, procedures, and compliance regulations
•  Recognized as the “Best Performer” in Citibank process for the month of Jan 2004
•  Won “Easy To Contact Award” for the best productivity cores for the month of Dec 2004 and “Peer to Peer Award” for successfully and efficiently training the New Hire Batch and receiving excellent feedback from the trainees

Aug 2002 – Nov 2003 · 1 yr 3 mos

•  Interfaced with top schools and universities in Delhi/NCR region for educational and adventure trips
•  Introduced different attractive packages for the clients & created itineraries for them to offer them better travel experience