Nov 2024 – Sep 2025 · 10 mos · Denver, Colorado, United States · Remote

Oct 2022 – Aug 2024 · 1 yr 10 mos · Denver, Colorado, United States · Remote

• In my role as an Executive Assistant at Chime, I provided comprehensive support to multiple high-level executives, ensuring seamless operations and communication across departments. I managed complex calendars, coordinated meetings, and facilitated efficient travel arrangements. Additionally, I drafted and edited various communications and reports, contributing to the overall success of the executive team.

Apr 2020 – Oct 2022 · 2 yrs 6 mos · Denver, Colorado, United States

• Pre + Post IPO Experience:
• Provided support to the VP of Customer Experience + multiple direct reports. Also provided support for the VP of Operations of Shared Services and her direct reports during the creation of this division. I experienced the CX [customer experience] division grow from 1 office with ~150 employees to 6 offices with 1000+ employees, while undergoing multiple organizational structure changes.
• I provided heavy calendar management across multiple timezones with frequent cross-functional collaboration while maintaining a high-level of confidentiality, and presented calendar and meeting solutions to maximize my executives time management and efficiency. I attended all leadership meetings, cross-functional stand-ups, and miscellaneous meetings to take detailed meeting notes, capture key take-aways, action items, and report meeting recaps.
• In addition to the above, I was responsible for all coordination and logistics for quarterly team offsites, H1/H2 planning, and business critical meetings in various locations. executed all CX Town Halls via Zoom webinar which included the creation of robust, relevant, and meaningful agendas, coordination with presenters, guest speakers, and ERG’s, slide deck construction, and pre-town hall tech checks and run-throughs. I also created a process and managed a $1M department/site budget.
• I acted as Chair of the CX Culture & Engagement Committee, and created and executed department level culture-impacting events. I helped to ideate, create, and provide back-end admin logistics for various career development and recognition programs. I was also involved in various other projects, such as collaborating with CX partners and our Learning & Development team to create an agent shadow program pilot which scaled to a company-wide training requirement. I participated in interview panels for company-wide EA and Admin candidates, and I mentored, and managed 4 indirect admin reports.
• 2021 Admin Awards Finalist

Aug 2018 – Mar 2020 · 1 yr 7 mos · Denver, CO

• I managed calendar activity related to work and personal matters. This entails responding to emails and document requests on behalf of my executive in a timely fashion, as well as screening calls and distributing any requests to the proper executive or person.
• I execute all travel accommodations for my executive, his family, and other executives when needed. I also travel with my executive when appropriate.
• Other responsibilities include: attending meetings and recording minutes, creating agendas, drafting and executing approved documents, processing all invoices, bills and wire activity, and office management.
• With Heisenberg Enterprises being a brand new start up, I've also had the privilege to help create various HR processes outside of my regular Executive Assistant duties.

Aug 2017 – Aug 2018 · 1 yr

• I supported the Director of Operations and the Vice President of Risk by managing and scheduling all meetings and conference calls for each complex executive calendar. This also included all travel arrangements and miscellaneous related duties.

Jun 2016 – Aug 2018 · 2 yrs 2 mos

• As Office Manger, I was responsible for all front of house duties, such as managing ongoing relationships with vendors who support day-to-day maintenance, building management, pantry and catering services.
• Other duties include facilitating all mail and package distribution, badge access control, and office, pantry and supply room purchasing and maintenance. All expenditures were tracked and managed to fall within an approved office budget.
• I also worked closely with HR to oversee interview processes and ensure successful on-boarding for new employees.
• I executed all conference caterings, happy hours, and monthly various team lunches. Events also included the planning and execution of 2 large annual company-wide parties.
• During my time in this position, I oversaw the growth of the Denver office from 100 employees to 160 in 3 months and maintained office standards. I also went through and oversaw a sizeable office construction downsize project. This included dividing original workspace into two separate offices, reworking reception area, and building a new mothers room.
• Other notable responsibilities include being the Chair of Culture Committee for the entire organization. Duties entailed planning all volunteer opportunities for all three offices, managing committee budget, booking guest speakers, and delegating tasks and responsibilities to other members.

Dec 2015 – Jun 2016 · 6 mos · Greater Denver Area

• Managed team of 15 employees ensuring monthly survey quotas were met or exceeded
• Assigned work and set achievable goals for team to work towards weekly
• Monitored calls to for quality and training purposes and provided feedback to management as well as employees

Jun 2015 – Dec 2015 · 6 mos · Greater Denver Area

• Helped launch a new sales office and assisted in the training and development of new sales representatives
• Enhanced sales cycle approach including cold calling techniques, demo script and follow-up communications
• Worked on customization and development of Salesforce processes
• Researched leads, created and managed accounts and continuously reached or exceeded sales goals

Nov 2013 – Nov 2014 · 1 yr · Greater Denver Area

• Oversaw all stock and inventory fulfillment, including shipment and recalls
• Met personal sales goals while also configuring and distributing sales goals to junior employees
• Implemented new marketing changes throughout store, including floor changes and price markdowns

Mar 2012 – Mar 2013 · 1 yr

• Set up tasks, back stage production, musician searches, program management, day-to-day tasks.