Jan 2021 – Sep 2022 · 1 yr 8 mos · Denver, Colorado, United States

• Supported the Vice President of University Advancement and their Leadership Team, while managing the day-to-day operations of the University Advancement Office as the Administration Manager.
• Managed VPs calendar
• Arranged business travel/accommodations (US & International)
• Ensured accurate and timely preparation and distribution of meeting materials, reports, documents, and other correspondence on behalf of the Vice President and Leadership Team
• Supported the Board of Trustees Advancement/Campaign Committee, including facilitating meetings, preparing boardbooks and meeting materials, taking and distributing meeting minutes and coordinating social events
• Overseen office administration and operations to ensure a professional atmosphere and courteous and efficient handling of guests to the Advancement office
• Assisted with preparation, management, reconciliation and reporting of department budget
• Served as liaison to the Office of the President, Financial Affairs, Events and Conference Services, Marketing and Communications and other internal departments and external vendors
• Aided in the identification, development, communication and implementation of policies and proceedures to improve operations
• Coordinated and promoted department internal and external events
• Overseen special projects and tracked progress toward organizational goals
• Department Contract management
• Department Onboarding/Offboarding

Jan 2018 – Jan 2020 · 2 yrs

• As the Executive Assistant to the CEO/Owner of this full-service catering and event planning company, I was responsible for providing high level support to the CEO for all matters related to the daily business operations, in addition to serving as the primary liaison for all internal and external constituents, directors, senior management and staff.
• Scheduled and maintained CEO’s calendar, including sending correspondences
• Coordinated all business meetings, travel and dining
• Collaborated and assisted CEO with all internal department meetings, including creating, preparing, presenting, and distributing meeting materials and notes
• Generated and distributed confidential company reports
• Overseen and maintained the daily operations of the office
• Obtained and maintained all required business permits/licenses
• Received and distributed all incoming mail and deliveries
• Managed/scheduled outside vendors for building services/inspections/maintenance/repairs
• Assisted accounting with AR and AP data entry, bank/credit card reconciliation and payment processing
• Assisted with group health & retirement benefits and COBRA benefits
• Assisted CEO with hiring and employee review/discipline needs
• Prepared venue requests for proposals and mantained venue contract records
• Assisted with the creation of the Company SOP, policies, and forms
• Assisted with workers comp and general liability insurance coverage, renewals, and incidents
• Onboarded/Offboarded employees and managed employee records in the HR/Payroll system
• Issued company keys and alarm codes and maintained company security log
• Made company purchases required for operations
• 100% remote 3/2020 through 8/2020. Covid layoff

Jan 2007 – Jan 2018 · 11 yrs · Denver, Colorado, United States

• As Account Manager for this full-service commercial web publication printer, I was responsible for managing and retaining over 50 client accounts producing over 100 publication titles by ensuring the best possible customer experience and product. Prior to being promoted to an account manager I was a customer service rep., in the mailing department for five years where I was responsible for knowing, processing and educating all internal staff regarding all USPS Postal Regulations related to bulk mailings.
• Acted as the main point of contact for all client accounts
• Collaborated and planned with the salesmen, client, publisher, designer etc., regarding all aspects related to the production of each publication
• Created all data entry/job tickets for production, ensuring clear instructions, specifications and requirements
• Assisted/planned production schedule for each publication with the production departments to ensure every publication was produced and delivered per the print agreement
• Ordered and coordinated production for all buyout materials and services with outside vendors
• Handled all customer complaints and issues and worked with internal departments to resolve
• Responsible for maintaining job records and samples
• Prepared/reconciled/staged billing for Accounting
• Responsible for understanding and implementing all USPS Postal Regulations related to each mailing
• Prepared mail data processing orders, created postal statements and produced job samples for production team

Jan 2002 – Jan 2007 · 5 yrs · Lakewood, Colorado, United States

• As Lead Maintenance Coordinator for this fast paced in-bound call center for over 400 banks across the country, I was responsible for the receipt, processing, validation, and scheduling of maintenance requests nationwide including branch, loan and administrative operations. After two years as maintenance coordinator I was promoted to lead maintenance coordinator and acted as the department manager during their 6-week maternity leave.
• Answered a high volume of inbound calls from bank branches and worked to resolve issues with quality and in a timely manner. May have included calling a restoration service provider because someone drove into the front of their building, calling a plumber because their toilet overflowed, contacting their janitorial provider to address service issues, or walking the branch staff through resetting a safe deposit box lock that’s broken
• Contracted and worked with outside providers/vendors to ensure any contracted work/repairs were completed as agreed
• Provided administration for all reoccurring service contracts including generating requests for proposals, awarding contracts, preparing contract paperwork/packages for new contracts, issuing contract change orders and cancellation letters. Filed and maintained all contract records and performed internal audits annually
• Responsible for updating and maintaining company database
• Assisted/collaborated with the department manager to ensure established workflows and procedures were being properly utilized by the call center staff and provided training as needed
• Assisted with interviewing and hiring, and any new hire training