Dec 2022 – Dec 2023 · 1 yr · Banglore · Remote

• Dealing with Permanent Resident Visa, Study Visa, Work Visa, Business Visa, Tourist Visa, etc.
• Doing counseling for the clients regarding Visa process, educational assessment, IELTS exam.
• Creating the application for clients.
• Collecting, organizing, and reviewing documentation of immigration cases.
• Researching for any changing regulations or procedures and assisting the team as needed.
• Preparing any relevant materials to support meetings and the application process.
• Guiding the client about the application process and providing regular updates.
• Scheduling the meeting and initiating follow-ups for the upcoming process.
• Responding to clients’ queries and ensuring that every client is assisted.
• Drafting legal forms, checking the revisions, and obtaining client approval upon finalization.
• Ensuring client files are organized, secured, and protected.

Jul 2022 – Dec 2022 · 5 mos · Pune, Maharashtra, India · On-site

• Overall responsibility of collecting application and visa documents from the client
• Follow-up for pending documents with clients.
• Follow up with admissions Head office for pending offer letters/ I-20's.
• Handling all the applications for registered students from documents checking to processing.
• Processing the applications on time well before the deadline (sticking to the processing time of 24 hours).
• Tacking the status of the applications (from online portals).
• Keeping a track for the offer letters doing regular follow-ups.
• Maintaining the data of applications received and processed.
• Taking the queries of branches and resolving them, if needed with the help of team leader.
• Coordinating with all the branches for their applications till the fee receipts.
• Follow up with the branches telephonically for the emails sent by the team leader.
• Coordinating with team leader for keeping track of student offer letter, tuition fee payment, fee receipts and in case of refund (if student apply for the same).

Nov 2021 – Jun 2022 · 7 mos · Pune, Maharashtra, India · On-site

• Looking after documentation for visa process in all the levels.
• Quick response of Client’s mails & Call’s.
• Understanding requirement of the clients.
• Follow the company rules and regulation.
• Expertise knowledge on Visa application for various countries.
• Interacting with the client regarding necessary documents for processing.
• Daily follow-up with the clients.
• Update your knowledge on daily basis.
• Work on Strong consultative, listening, & leadership skills updated with latest
• Process & Procedures.
• Work on excellent verbal and written communication.
• Giving online support to the client’s and responding to their queries in live support.
• Receiving incoming calls from the Client’s and providing the required information.
• Interacting with clients on daily basis and understanding their queries and giving solutions.
• Extensive experience in serving clients, both in-person and by telephone.
• Develop superior communication skills in dealing with clients and team mate.
• Develop Smart and Confident with Positive attitude.
• Handling visa application with appropriate timings.
• Attending client’s queries through phone & e-mail.
• Maintain your daily presence in office.

Nov 2019 – Feb 2020 · 3 mos · Pune Area, India

• Provide training to Partners.
• Ensure compliance with company policies and procedures.
• Provide solutions that address issues in effective manner.
• Contact store managers to communicate relevant information
• Listen to customer complaints to address and resolve their issues.
• Monitor inventory levels to determine the need for stock supply at each store.
• Explaining all the technical aspects related to the product.
• Interact with Operation Manager/GL for any technical support or commercial clarification with respect to special customer payments.
• Ensure the confidentiality of the customer list, mailing lists and other sensitive company information.
• Ensure timely resolutions of client’s escalations.
• Ensure seamless coordination with customers registration and background verification.
• Co-ordinate with Operation Manager in different operational issues and promotional activities.
• Supervise operational team to ensure operational excellence and excellent customer services
• Assist in interviewing, training, performance evaluation activities.

Jan 2017 – Jan 2018 · 1 yr · Pune, Maharashtra

• Acknowledging and resolving customers with complaints and questions.
• Give customers information about products and services provide insurance facilities, take orders, and process returns.
• I handle the customer service lists and call them before date.
• Communicating with customers through various channels.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Give information about new product to a customer.• Providing feedback on the efficiency of the customer service process.