Feb 2024 – Apr 2026 · 2 yrs 2 mos · Mumbai · Remote

• Worked with Consulting clients in the US & GCC, handling lead nurturing, sales calls, and onboarding
• Coordinated with teams to ensure client requirements were fulfilled, improving satisfaction and retention

Sep 2022 – Sep 2023 · 1 yr · United Arab Emirates · On-site

• Built and maintained long-term relationships with key retail clients like Carrefour and Sharjah Coop
• Handled post-sale support and solved client issues quickly to improve loyalty and renewals

Jul 2021 – Aug 2022 · 1 yr 1 mo · Karnataka, India · On-site

• Nurtured relationships with B2B clients across sectors, ensuring they saw long-term value
• Facilitated smooth onboarding and escalated support issues to ensure retention

Aug 2019 – Jul 2021 · 1 yr 11 mos · Karnataka, India · On-site

• Conducted in-depth market research to identify high-potential clients and business opportunities.
• Built and nurtured strong relationships with new clients while ensuring consistent engagement with existing accounts.
• Maintained and updated comprehensive client records in CRM systems for streamlined communication and tracking.
• Oversaw end-to-end sales processes and facilitated seamless handover for product/service delivery.
• Collaborated with senior leadership to enhance existing offerings based on evolving market trends and client feedback.
• Analyzed sales performance data to optimize marketing strategies and support informed decision-making.
• Successfully managed multiple client projects simultaneously, ensuring timely execution and client satisfaction.
• Worked cross-functionally with teams to achieve and exceed revenue targets and business KPIs.

Sep 2015 – Jul 2019 · 3 yrs 10 mos · Oman · On-site

• Owned and managed end-to-end vendor relationships—effectively mirroring client success lifecycle management, from onboarding to ongoing engagement and satisfaction.
• Negotiated pricing, delivery, and service-level agreements (SLAs), ensuring all partner expectations were met—developing strong communication and trust-based collaboration.
• Acted as a liaison between internal teams (sales, planning, warehouse, finance) and external vendors, ensuring smooth coordination and consistent delivery—akin to cross-functional client success collaboration.
• Ensured timely processing and accuracy of purchase orders, invoices, and delivery notes—demonstrating attention to detail and ownership of operational touchpoints.
• Maintained detailed vendor data and documentation, aligning with best practices for CRM hygiene and account data accuracy.
• Handled escalations, resolved delivery issues, and followed up on open orders—showcasing problem-solving and proactive communication skills.
• Provided regular reports to leadership on vendor performance, stock status, and procurement efficiency—similar to success metric reporting in CSM roles.
• Ensured alignment between internal needs and supplier deliverables—parallel to managing client expectations and delivering value.